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倍市得直播探讨AI访谈如何破解传统深访成本高、周期长、样本少与依赖人工等痛点。
2026-10-23
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品牌活动 
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全年营销作战日历，整合节日节气与热点节点，支持按月浏览与高清下载
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好用的客户体验管理软件盘点？围绕权限分级与数据合规要求评估
本文指出当前企业选用客户体验管理软件时，核心痛点已转向权限分级不精细、数据合规难保障，重点介绍AI驱动的倍市得平台，拆解其精细权限管控、全链路合规保障、权限内闭环响应等核心功能，结合多行业落地场景，说
2026-10-21
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品牌介绍 
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刊物 
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一手调研与新技术、新理念相结合，助企业挖掘客户体验的多元化价值
2023客户体验管理白皮书
还原消费者真实体验期待，构建品牌“精准”体验运营之道。
2022客户体验管理白皮书
深入企业体验管理实践一线，探查国内体验赛道发展全貌
倍市得客户体验管理100问
6大维度核心凝炼，原理+案例+工具
2021客户体验管理白皮书
真实案例拆解 · 企业数字化管理必读深度解读客户体验管理的道/法/术/器
体验环视360之金融篇
金融行业客户体验全景洞察，助力触点优化与体验提升
体验环视360之医疗篇
医疗健康服务旅程洞察，助力患者体验与服务质量提升
2024零售行业消费洞察报告
零售消费意愿、行为与趋势洞察，支持品牌精准运营
2023零售行业客户体验前沿报告
新零售消费风向与客户体验前沿趋势解读
中国寿险业客户洞察白皮书
寿险客户需求与体验洞察，支持产品与服务升级
2025江苏省城市足球联赛影响力报告
城市足球联赛影响力分析，支持文旅体育运营决策
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专业文章
便利店与奢侈品的门店服务到底差在哪里？
便利店的极致便利、奢侈品门店的极致沉浸，同样都是门店服务，消费者的体验到底差别在哪里？ 根据倍市得对消费者近年来在零售端消费服务需求监测发现：消费者对于服务的需求正在走向两种“极致
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银行业客户体验管理：数字化体验监测体系建设的实施路径
陈春花说过：越是变化，越是需要长期主义。 在金融业态发展愈发成熟、竞争愈发激烈的环境下，传统的客户经营的增量模式开始向存量深耕方向转移，做好服务体验已经上升到与业务发展同步推进的战
新闻动态
问卷方式太单一？舆情监测太被动？体验运营无抓手？
问卷方式太单一？舆情监测太被动？体验运营无抓手？倍市得品牌体验官（BX Club）来帮你！ 立足私域，通过小程序模板快速搭建，打造品牌方体验运营主阵地。不论新品内测还是会员活动，定
专业文章
零售行业如何直达客户内心？
零售行业的一些关键词，正在悄悄发生变化！以前以渠道为王，力求"广铺渠道"，现在以用户为尊，变成了"直联用户"；以前追求"品类渗透"，现在时兴"品类创新"。以前在"搜索"引擎狂投广告
新闻动态
高阶能力全面赋能体验管理
2023年的热门关键词非AI莫属。 在分析洞察环节，倍市得较早就引入了AI 能力，我们结合行业知识图谱搭建了若干AI 小模型，用于各种开放场景的语义分析。 2023年初，大模型热潮
车市月观
车市月观丨是什么在影响“新能源售后服务满意度”？
随着行业转型升级的迅猛推进，新能源汽车的淘汰赛也在加速打响。对汽车厂商来说，以用户为导向优化服务和产品，契合用户需求，对提升客户满意度和忠诚度，增强品牌竞争力尤为关键。 另一方面，
专业文章
还原消费者的真实体验期待——以寿险行业为例（下）
长按识别图中二维码 获取寿险体验提升方案
专业文章
还原消费者的真实体验期待——以寿险行业为例（上）
长按识别图中二维码 获取寿险体验提升方案
专业文章
体验监测体系建设的路径实践
数字化体验监测体系建设项目的核心目标为：规划建立一套多源化、全渠道、实时、闭环协同的体验驱动业务发展的闭环链路，协助该银行快速识别、应对客户多样需求的变化，加强内部高效协同，全方位
对话大咖
直播回看 | 倍市得做客SaaS小会（下）
众言科技（倍市得CEM&问卷网）高级副总裁郭晓波先生，做客崔牛会新一期SaaS小会，畅聊SaaS企业增长关键词。 如何有效提升用户留存/复购，增加客户全生命周期价值？ 郭晓波先生提