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不是“逃离北上广”，而是不再把生活绑在任何一个城市。
2026-08-28
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品牌活动 
智见体验·穿越周期
2023 第四届客户体验管理论坛
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品牌介绍 
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刊物 
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对话大咖
共 30 篇
对话大咖
回归用户 重塑体验 引爆增长 - 客户体验管理研究探讨
[摘自众言科技主办的2019中国客户体验管理峰会，板块讨论“回归用户 重塑体验 引爆增长”上的嘉宾发言] 圆桌议题 Q: 依靠人口红利和流量驱动的增长已经碰到了天花板，大家都已经逐
对话大咖
首席体验官（CXO）为什么不可或缺？承担什么KPI？
众言科技董事长兼 CEO ，向守军先生分享首席体验官（CXO）的重要性及承担的KPI Q：在您的视角下， 首席体验官CXO为什么不可或缺呢？承担什么KPI？ A：客户体验之所以让C
对话大咖
何谓首席体验官(CXO)？肩负哪些职责？
众言科技董事长兼 CEO ，向守军先生谈对首席体验官（CXO）的看法 Q: 您呼吁每个企业都应该有一个首席体验官（CXO），能简单说明下CXO这个新职位吗？ A: 客户体验越来越重
对话大咖
客户体验管理行业需要生态共建合作共赢
众言科技董事长兼 CEO ，向守军先生谈客户体验管理行业生态共建 Q ： 您做CEM平台，与调研咨询公司是否有直接竞争呢？ A ： 并不是。我们致力于成为一家业界领先的客户体验管理
对话大咖
企业在实际客户体验管理过程中所面临的现状
众言科技董事长兼 CEO ，向守军先生分享与企业客户实际沟通合作中得到的洞察与心得 Q ： 能分享一下你们在跟企业客户不断地实际沟通合作中，有哪些具体的洞察、心得和总结吗？ A ：
对话大咖
客户体验管理行业近年有哪些进展，又遇到了哪些挑战？
众言科技董事长兼 CEO ，向守军先生谈客户体验管理（ CEM ）行业的发展与挑战 Q ： 在客户体验管理方面，近年行业上有哪些进展，又遇到了哪些挑战？ A ： 以往的的技术无法解
对话大咖
如何解读体验经济时代？体验经济时代有哪些特征？
众言科技董事长兼 CEO ，向守军先生阐释体验经济时代及其特征 Q ：这是一个体验经济时代。您对体验经济是如何解读的？有哪些特征呢？ A ：如果说2010年前，顾客在消费时更注重品
对话大咖
体验经济未来会有怎样的发展态势？
众言科技董事长兼 CEO ，向守军先生解读体验经济未来发展趋势 Q ： 体验经济发展到现在，未来有怎样的发展态势？ A ： 已经可以预见的是，未来企业之间的战争，将会从目前的产品和
对话大咖
在管理客户体验的过程中，有哪些难点和重点？
众言科技董事长兼 CEO ，向守军先生分享客户体验管理的重点和难点 Q ： 对于科技创新型企业而言，在管理客户体验的过程中，有哪些难点和重点？ A ： 首先还是要看科技创新型企业提
对话大咖
客户体验管理涵盖了哪些范畴和层级？如何跟公司业务挂钩融合？
众言科技董事长兼CEO ，向守军先生浅谈客户体验管理（CEM） Q ：对于一个企业来说，客户体验管理涵盖了哪些范畴？客户体验管理又是如何跟公司业务挂钩、融合的？ A ：体验经济时代