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倍市得直播探讨AI访谈如何破解传统深访成本高、周期长、样本少与依赖人工等痛点。
2026-10-23
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品牌活动 
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全年营销作战日历，整合节日节气与热点节点，支持按月浏览与高清下载
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好用的客户体验管理软件盘点？围绕权限分级与数据合规要求评估
本文指出当前企业选用客户体验管理软件时，核心痛点已转向权限分级不精细、数据合规难保障，重点介绍AI驱动的倍市得平台，拆解其精细权限管控、全链路合规保障、权限内闭环响应等核心功能，结合多行业落地场景，说
2026-10-21
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品牌介绍 
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刊物 
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一手调研与新技术、新理念相结合，助企业挖掘客户体验的多元化价值
2023客户体验管理白皮书
还原消费者真实体验期待，构建品牌“精准”体验运营之道。
2022客户体验管理白皮书
深入企业体验管理实践一线，探查国内体验赛道发展全貌
倍市得客户体验管理100问
6大维度核心凝炼，原理+案例+工具
2021客户体验管理白皮书
真实案例拆解 · 企业数字化管理必读深度解读客户体验管理的道/法/术/器
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零售消费意愿、行为与趋势洞察，支持品牌精准运营
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专业文章
倍市得云讲堂 | 从Kindle的着重线看企业如何巧用客户资产和数据资产
认识“客户体验”，你需要建立4种意识，今天我们讲的是其中一种，“客户资产”意识。话不多说，先看案例： Kindle是亚马逊的一款电子阅读器。在中国拥有几百万用户，45%的用户每天都
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脸书危机、星巴克暂停社交媒体投放广告｜从企业形象说体验管理
今天，美国咖啡巨头星巴克宣布，从社交平台上撤下了广告，这是继可口可乐、帝亚吉欧以及联合利华等全球知名品牌之后，又一家因“仇恨言论”而暂停向社交媒体投放广告的大牌。 “仇恨言论”事件
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倍市得云讲堂 | 从星巴克、麦当劳、迪士尼的“排队文化”，看客户体验管理方法
我们常提到的“ 客户体验管理 ”通常是是围绕“广义的客户体验”展开的，也就是客户体验地图的每个接触点的客户体验。那是否就意味着，企业要在每个接触点上都提供最优的客户体验呢? 下面我
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北汽越野车携手倍市得 | 以客为本，打造优质车主体验管理闭环
▲ 北汽越野世家体验营
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倍市得体验管理课堂 | 客户体验怎么测量?
“客户体验”来自于人、物交互过程中的感受，但人的感受飘忽不定、难于精确描述，如何才能测量呢?本期，众言科技高级副总裁郭晓波先生将为您一一揭秘。 每天一个经典案例，带你走近客户体验管
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倍市得云讲堂 | 消费者的4种角色与应对策略
倍市得云讲堂，用案例教你做好体验。今天我们要聊的是，当我们在说“客户”的时候，我们究竟在说谁？针对消费者的不同角色我们又应该有哪些应对策略呢？ 举个例子，奶爸独自去超市买奶粉，究竟
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倍市得体验管理小课堂 | 618狂欢背后，藏着数字化营销的9大真相
昨天，618电商购物节迎来“狂欢之夜”，各大电商平台纷纷亮出“战绩”。作为新冠疫情后的首个电商节，各大电商平台成为企业、商家们营销竞技的“必争之地”。 结合当前国内疫情影响的行业背
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为什么说互联网企业更需要做“客户体验管理”？
虽说大厂的成功经验并不一定适合自己，但必然有值得我们借鉴和学习的道理。作为互联网产品中的“顶级头牌”，微信、淘宝、抖音绝对可以称得上是互联网产品中的不可多得的成功范本”。 「倍市得
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倍市得x威马：数据联动，打造车主体验管理“行动派”
智能汽车头号实力派 威马汽车，是国内新兴的新能源汽车产品及出行方案提供商。目前，威马是唯一一家同时拥有整车工厂及电池包工厂、同时拥有轿车和SUV生产资质的“双料”新势力车企。智能汽
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榜上有名！众言科技入选苏州市“独角兽”培育企业名单
▲ 省委常委、苏州市委书记蓝绍敏、