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倍市得直播探讨AI访谈如何破解传统深访成本高、周期长、样本少与依赖人工等痛点。
2026-10-23
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品牌活动 
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全年营销作战日历，整合节日节气与热点节点，支持按月浏览与高清下载
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好用的客户体验管理软件盘点？围绕权限分级与数据合规要求评估
本文指出当前企业选用客户体验管理软件时，核心痛点已转向权限分级不精细、数据合规难保障，重点介绍AI驱动的倍市得平台，拆解其精细权限管控、全链路合规保障、权限内闭环响应等核心功能，结合多行业落地场景，说
2026-10-21
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品牌介绍 
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刊物 
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一手调研与新技术、新理念相结合，助企业挖掘客户体验的多元化价值
2023客户体验管理白皮书
还原消费者真实体验期待，构建品牌“精准”体验运营之道。
2022客户体验管理白皮书
深入企业体验管理实践一线，探查国内体验赛道发展全貌
倍市得客户体验管理100问
6大维度核心凝炼，原理+案例+工具
2021客户体验管理白皮书
真实案例拆解 · 企业数字化管理必读深度解读客户体验管理的道/法/术/器
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2024零售行业消费洞察报告
零售消费意愿、行为与趋势洞察，支持品牌精准运营
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城市足球联赛影响力分析，支持文旅体育运营决策
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新闻动态
解读地产行业未来「新体验」，你想知道的，都在这里了
1月8日， 首届广佛地产客研沙龙 于周六午后在广州欢乐开讲，本次沙龙聚焦地产行业新未来、新体验，由 「倍市得客户体验管理平台」 联合 「广佛地产人」 共同发起。 基于地产后市场研判
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客户体验管理就是“补短板”?答案远不止于此
倍市得作为客户体验管理赛道中的领先平台，我们经常听到这样的声音： ▷ 品牌的体验管理有哪些新趋势?▷ 如何构建客户体验的顶层框架? ▷ 究竟怎样做，才能享受到体验经济的红利? ▷
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掌握这10大消费者行为模型，体验管理从“行为表象”挖掘“需求本源”
马斯诺需求层次图
专业文章
从一袋面粉的“蜕变”，聊聊体验价值
(图片来自怂重庆火锅厂微博)
专业文章
谨防NPS四大误区，企业体验管理不走弯路
NPS指数作为了解顾客忠诚度的重要指标之一，广泛用于企业的各项调研中。但在实际使用中，很多公司依然还会落入NPS的“陷阱”之中，本文针对NPS调研中常见的四大误区做简要说明，由倍市
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直播回顾丨如何做好数据分析提升客户体验?
12月27日17:00，由衡石科技与倍市得CEM共同发起的在线直播活动成功举办，本次直播活动围绕零售及快消营销厂商的现状和解决方案，邀请 衡石科技首席解决方案架构师廖煜先生 以及
专业文章
用户共创，一场客户体验的双向奔赴
大家还记得前段时间因为一个logo而破圈的喜茶吗? 一位网友给喜茶代表性的“大头照”logo补成了“全身照”，并画上了可爱的小肚腩。这小肚腩可以说是戳中了广大网友想减肥却又放不下奶
新闻动态
倍市得荣获“2021创业邦数字化服务成长企业”
2020年4月，国家发改委中央网信办印发《关于推进“上云用数赋智”行动，培育新经济发展实施方案》， 提出大力培育数字经济新业态，深入推进企业数字化转型。 与此同时，受疫情影响，当企
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手把手亲授，教你打造「宜家式」客户体验 | 体验管理师训练营上海开讲~
12月23日，倍市得「体验管理师训练营」在上海中心大厦惊艳开讲，延续往期“讲练结合”的模式，为到场学员快速构建体验思维、提升体验管理能力。 理论剖析：厘清体验管理核心三问 现场，众
新闻动态
餐饮行业如何借「体验」激活私域流量?| 倍市得亮相首届湾区数智化餐饮峰会
今天上午，由国商会展主办的“2021首届湾区数智化餐饮峰会”在深圳会展中心顺利举办，围绕餐饮疫情冲击之下的餐饮经营“机”“遇”话题，参会嘉宾聚焦数智化思维做精彩分享。 众言科技作为