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倍市得直播探讨AI访谈如何破解传统深访成本高、周期长、样本少与依赖人工等痛点。
2026-10-23
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品牌活动 
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全年营销作战日历，整合节日节气与热点节点，支持按月浏览与高清下载
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好用的客户体验管理软件盘点？围绕权限分级与数据合规要求评估
本文指出当前企业选用客户体验管理软件时，核心痛点已转向权限分级不精细、数据合规难保障，重点介绍AI驱动的倍市得平台，拆解其精细权限管控、全链路合规保障、权限内闭环响应等核心功能，结合多行业落地场景，说
2026-10-21
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品牌介绍 
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刊物 
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一手调研与新技术、新理念相结合，助企业挖掘客户体验的多元化价值
2023客户体验管理白皮书
还原消费者真实体验期待，构建品牌“精准”体验运营之道。
2022客户体验管理白皮书
深入企业体验管理实践一线，探查国内体验赛道发展全貌
倍市得客户体验管理100问
6大维度核心凝炼，原理+案例+工具
2021客户体验管理白皮书
真实案例拆解 · 企业数字化管理必读深度解读客户体验管理的道/法/术/器
体验环视360之金融篇
金融行业客户体验全景洞察，助力触点优化与体验提升
体验环视360之医疗篇
医疗健康服务旅程洞察，助力患者体验与服务质量提升
2024零售行业消费洞察报告
零售消费意愿、行为与趋势洞察，支持品牌精准运营
2023零售行业客户体验前沿报告
新零售消费风向与客户体验前沿趋势解读
中国寿险业客户洞察白皮书
寿险客户需求与体验洞察，支持产品与服务升级
2025江苏省城市足球联赛影响力报告
城市足球联赛影响力分析，支持文旅体育运营决策
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体验观点 | 2022年制定品牌战略的5个技巧
什么是品牌化? 品牌塑造的过程是基于研究和洞察为您的业务创建统一、独特的感知的过程。品牌是使您的企业与其他企业相比具有识别性的特点之一，它包含您的视觉内容和身份、您的产品和服务、您
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一文看懂 | 顾客满意度是什么，为什么，怎么管理？（下）
顾客满意级度 顾客满意级度指顾客在消费相应的产品或服务之后，所产生的满足状态等次。 前面所述，顾客满意度是一种心理状态，是一种自我体验。对这种心理状态也要进行界定，否则就无法对顾客
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数字化患者体验管理方案，助力改善患者满意度、塑造医疗品牌
2月23日，上海市2021年度公立医疗机构病人满意度调查正式公布，来自全市公立医院2万多位门诊病人参与调查。数据显示，上海市2021年度门诊医疗服务满意度整体水平较高，总体满意率为
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一文看懂 | 整体客户体验管理的时代已经到来！（下）
企业实施整体 客户体验 的途径 1.量身定制满足顾客个性化需求的商品和服务 为顾客提供量身定制的商品和服务将会给顾客带来一种积极的体验。当然，量身定制并不是根本目的，其根本目的是为
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缩短知与行的距离，构建金融机构新护城河丨倍市得体验管理师金融专场
2月25日，由 倍市得 主办的「体验管理师训练营」2022第四课在上海中心开讲。为了深层聚焦行业痛点、透彻剖析行业个性化客户体验管理解决方案，倍市得分行业策划了专场沙龙活动，精准赋
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一文看懂 | 整体客户体验管理的时代已经到来！（上）
早在1970年，托夫勒就在《未来的冲击》中明确预言：“服务业最终还是会超过制造业的，体验生产又会超过服务业”、“体验工业可能会成为超工业化的支柱之一，甚至成为服务业之后经济的基础。
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一文看懂 | 顾客满意度是什么，为什么，怎么管理？（上）
顾客满意是对一个产品可感知的效果(或结果)与期望值相比较后，顾客形成的愉悦或失望的感觉状态。 最早提出顾客满意度理论文献可以追溯到1965年Cardozo发表的"An Experi
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倍市得体验数据 | 25条员工满意度数据（下）
12. 所有美国雇主每年花费总计 11 亿美元在其各种业务中寻找替代工人。 (来源：Zenfits) 现有的公司正在招聘更多的人。这种工作机会使一些企业更难以保留现有劳动力并雇用新
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2022中国品牌影响力论坛组委会在京成立，倍市得受邀出席启动会并发言
随着消费结构不断升级，消费者对产品和服务提出更高要求;与此同时，国内外市场产品和服务的高度同质化竞争也让很多中国品牌陷入增长疲态。 当下，“中国品牌影响力”已成为一个多元话题和传播
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中国财科院2021年“企业成本”大型调研成果发布会顺利召开（下）
2问：为何政府连续多年出台减负政策，企业仍然感觉成本压力大? 原因有三：其一，各种不确定性和公共风险会内部化为企业成本;其二，企业的个体风险会外部化导致所有企业承压;其三，治理转型