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倍市得直播探讨AI访谈如何破解传统深访成本高、周期长、样本少与依赖人工等痛点。
2026-10-23
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品牌活动 
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全年营销作战日历，整合节日节气与热点节点，支持按月浏览与高清下载
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好用的客户体验管理软件盘点？围绕权限分级与数据合规要求评估
本文指出当前企业选用客户体验管理软件时，核心痛点已转向权限分级不精细、数据合规难保障，重点介绍AI驱动的倍市得平台，拆解其精细权限管控、全链路合规保障、权限内闭环响应等核心功能，结合多行业落地场景，说
2026-10-21
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品牌介绍 
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刊物 
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一手调研与新技术、新理念相结合，助企业挖掘客户体验的多元化价值
2023客户体验管理白皮书
还原消费者真实体验期待，构建品牌“精准”体验运营之道。
2022客户体验管理白皮书
深入企业体验管理实践一线，探查国内体验赛道发展全貌
倍市得客户体验管理100问
6大维度核心凝炼，原理+案例+工具
2021客户体验管理白皮书
真实案例拆解 · 企业数字化管理必读深度解读客户体验管理的道/法/术/器
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零售消费意愿、行为与趋势洞察，支持品牌精准运营
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专业文章
2022 年的五项客户体验和市场研究预测（上）
该预测强调随着世界继续感受到 COVID-19 的反响影响，品牌将越来越重视客户体验。 随着越来越多的组织了解客户体验对未来增长的重要性，包括市场研究在内的客户体验(CX) 学科正
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倍市得 & 长沙银行：对话数字化时代的客户体验管理
近日， 倍市得 金融事业部总经理朱盈女士 受邀参与了长沙银行“TALK长行·大咖下午茶”节目的录制，与 长沙银行总行运营管理部总经理黄彦女士 共同探讨数字化客户体验的相关问题。
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画好这张图，沉默的体验数据会说话
二战期间，美国哥伦比亚大学统计学教授沃德接到军方请求，希望利用其统计学方面的专业知识，对《飞机应如何加强防护，才能降低被炮火击落的概率》提出相关建议。
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3.15舆情“救火”，不如打牢体验根基趁早“灭火”
今天，3月15日，一个很多企业公关部加班的日子。 作为中国消费者“每年最值得期待的晚会之一”，央视每年的3·15晚会都披露很多行业乱象，比如去年： 多家知名商店安装人脸识别摄像头，
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盘点体验人7大角色，看懂客户体验管理到底“管”什么
提到客户体验管理，你是如何理解的? 对于不同领域而言，企业启动客户体验管理的初衷各有差异，实现和落地的具体解决方案也不尽相同： 比如餐饮行业，围绕顾客就餐体验改善涉及对食材供应、后
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餐饮企业如何以“体验”驱动转型？|倍市得餐饮品牌体验管理总裁沙龙
(词云示意图)
专业文章
客户的固有认知，到底是打破还是顺应？
相信很多人对罗永浩这段 “打脸” 的电影片段都还有印象。电影中罗永浩饰演的人物想在星巴克点一杯中杯咖啡，但是星巴克对杯型的设置与消费者常规理解有一些不一样，老罗的不解与店员不断地纠
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零售行业靠体验转型的路在何方？ | 倍市得体验管理师训练营（零售专场）
3月4日，由 倍市得 筹办的「体验管理师训练营」线下沙龙再度开讲。作为首场聚焦零售行业的沙龙，现场聚焦众多知名零售企业伙伴到场，围绕零售行业以消费体验驱动转型展开讨论。本文结合沙龙
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从“加分项”到“必选项”，体验“加速度”你跟上了吗？
(倍市得就餐体验管理闭环)
专业文章
倍市得体验观点丨关于Z世代消费者你需要知道的9件事
年龄在18至25岁之间的Z世代是一股新兴的消费力量，引领并改变了上一代消费者购买习惯的趋势。这些最年轻的买家与他们的父母和祖父母的想法不同，他们对客户服务的期望高于其他任何一代人。