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倍市得直播探讨AI访谈如何破解传统深访成本高、周期长、样本少与依赖人工等痛点。
2026-10-23
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品牌活动 
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全年营销作战日历，整合节日节气与热点节点，支持按月浏览与高清下载
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好用的客户体验管理软件盘点？围绕权限分级与数据合规要求评估
本文指出当前企业选用客户体验管理软件时，核心痛点已转向权限分级不精细、数据合规难保障，重点介绍AI驱动的倍市得平台，拆解其精细权限管控、全链路合规保障、权限内闭环响应等核心功能，结合多行业落地场景，说
2026-10-21
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品牌介绍 
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刊物 
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一手调研与新技术、新理念相结合，助企业挖掘客户体验的多元化价值
2023客户体验管理白皮书
还原消费者真实体验期待，构建品牌“精准”体验运营之道。
2022客户体验管理白皮书
深入企业体验管理实践一线，探查国内体验赛道发展全貌
倍市得客户体验管理100问
6大维度核心凝炼，原理+案例+工具
2021客户体验管理白皮书
真实案例拆解 · 企业数字化管理必读深度解读客户体验管理的道/法/术/器
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零售消费意愿、行为与趋势洞察，支持品牌精准运营
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城市足球联赛影响力分析，支持文旅体育运营决策
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专业文章
To B 业务如何做好客户体验、提升存续？——先抓“关键人”
“基于客户营销（Account-Based Marketing，即ABM），是近年来To B业务中比较热门的营销理念，它是指在挖掘客户需求的同时，把企业营销资源用在最具潜力的重要客
专业文章
倍市得CEM，生态合作，共创共赢【产品合作篇】
开放平台持续迭代，更加稳定的交付体系
专业文章
4大步骤，拆解医美品牌的“变美”之路｜倍市得【体验官俱乐部】
近日，倍市得【体验官俱乐部】发起首场医美行业专题直播，本期直播由倍市得研究院研究总监杜文跃老师担任主讲。杜文跃老师作为倍市得研究院医美行业研究负责人，拥有12余年的客户体验管理经验
专业文章
管理客户体验就是做调研、收数据？更关键的其实是这个……
身在万物互联的时代，无论通过线上平台消费还是在线下门店付款，我们对于来自品牌的满意度调查已经不再陌生： 它们或是一条售后回访短信； 也可能是物流签收后的商品评价； 又或是某次点餐后
专业文章
秒懂！盘清客服部门与体验部门5大差异
提到客服，你会想起什么？是气急败坏的投诉？还是“在线添堵”的机械应答？ 长期以来，客服部门与 用户体验 部门常因工作内容重叠或相近而导致两者被混淆，甚至被误认为客服部门=用户体验部
专业文章
从「好理念」到「好模式」，成熟的体验部门如何建设？
在不久前的推送中，我们介绍了客服部门和用户体验部门的异同，随后收到小伙伴留言表示，希望再进一步了解体验部门的相关内容，所以，它来了～ 如往期推送中介绍的，体验部门在不同企业中可能有
专业文章
梳理客户旅程地图难？看完这三点就简单了｜倍市得【体验官俱乐部】直播课
由倍市得策划的【体验官俱乐部】第二课，结合业务场景绘制一张客户旅程地图，是企业落地客户体验的必备技能之一。而在实际操作中，绘制一张全面详细的客户旅程地图却不是一件简单的事。 很多企
专业文章
数字化赋能下的客户体验管理的“点线面体”
图片仅为系统示意图
专业文章
焦虑的酒店业，该如何借体验管理自救？
守在抗疫的第3个年头，酒店业这两年的艰难险阻无需赘述： 疫情来去反复无常，使得国际客源流失、国内客源不稳定； 传统星级酒店同质化严重、体验感雷同，将逐渐被边缘化； 大量本土品牌入局
专业文章
从表象到动机，体验心声如何进入管理的“口袋”？
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