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倍市得直播探讨AI访谈如何破解传统深访成本高、周期长、样本少与依赖人工等痛点。
2026-10-23
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品牌活动 
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全年营销作战日历，整合节日节气与热点节点，支持按月浏览与高清下载
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好用的客户体验管理软件盘点？围绕权限分级与数据合规要求评估
本文指出当前企业选用客户体验管理软件时，核心痛点已转向权限分级不精细、数据合规难保障，重点介绍AI驱动的倍市得平台，拆解其精细权限管控、全链路合规保障、权限内闭环响应等核心功能，结合多行业落地场景，说
2026-10-21
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品牌介绍 
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刊物 
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一手调研与新技术、新理念相结合，助企业挖掘客户体验的多元化价值
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还原消费者真实体验期待，构建品牌“精准”体验运营之道。
2022客户体验管理白皮书
深入企业体验管理实践一线，探查国内体验赛道发展全貌
倍市得客户体验管理100问
6大维度核心凝炼，原理+案例+工具
2021客户体验管理白皮书
真实案例拆解 · 企业数字化管理必读深度解读客户体验管理的道/法/术/器
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寿险客户需求与体验洞察，支持产品与服务升级
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专业文章
张小泉被“暗蒜”，是偶然还是有迹可循 | 用户研究
看看别人是怎么做的： 在倍市得服务的企业中，也有一家拥有120多年历史的日化企业，被誉为中国美妆日化行业标杆的民族企业之一，百年老字号为了更了解年轻人也是花了一番心思的。
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银行开卡却要证明“我是我”？银行客户体验何时才能真正“线上走”？（下）
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银行开卡却要证明“我是我”？银行客户体验何时才能真正“线上走”？（上）
在各行各业数字化转型如火如荼的今天，在银行办理业务居然还会碰上要证明“我是我”的尴尬? ▍ 故事要从一张银行卡说起： 因工作需要，我到某银行网点办理开卡，银行大堂经理接待我并通过手
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拥抱机遇，夯实内功，拆解实体门店数字化转型中的客户体验思维
7月15日，国家统计局发布了上半年国民经济成绩单。面对疫情的超预期冲击，我国二季度经济保持了正增长。 我们还看到，上半年社会消费品零售总额210432亿元，同比下降0.7%。但是网
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倍市得力荐丨中国CEM体验管理软件白皮书重磅发布
(图片来自白皮书)
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为什么要做客户体验管理 | 老板问我ROI，我让他选宽门OR窄门
客户体验的提升能带来什么? 每1个负面交互体验所产生的影响，需要5个正面的交互体验来修补(来源：Walker咨询)； 86%获得良好客户体验的人会从同一家公司回购，只有13%获得了
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倍市得出席全国消费电子服务大会，现场解读《消费电子行业客户服务满意度报告》
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客户体验数据管理思考：安全性重要，还是可用性更重要？
能力等级1：
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1917到2017年间日本人口数量及每十年人口平均增速
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体验管理中的营销裂变动作如何落地？——浅谈CEM系统的营销赋能（上）
这段时间，上海地区流传着这么一种现象——去餐厅吃饭就像地下党接头： 顾客：“有地儿吗?” 餐厅：“来几个，多了怕有危险。" 顾客：“能待多久?” 餐厅：“1小时够吗?长了怕有变数。