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不是“逃离北上广”，而是不再把生活绑在任何一个城市。
2026-08-28
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品牌活动 
智见体验·穿越周期
2023 第四届客户体验管理论坛
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品牌介绍 
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刊物 
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体验营销做不好？记住四个拒绝！（上）
（图片来自unsplash）
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体验观察丨都是“基础款”的优衣库凭什么打动消费者？（下）
体验观察丨都是“基础款”的优衣库凭什么打动消费者？（上） 早在2017年，优衣库就在数字化转型方面采取了先进的探索，提出“有明计划”，从设计、生产、制造、销售到全员的工作方式都导入
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体验观察丨都是“基础款”的优衣库凭什么打动消费者？（上）
图片来自《零售行业客户体验前沿报告》
专业文章
车市月观丨新能源车的售后服务体验到底如何？
扫码添加客户顾问 获取更多报告细节解读
品牌活动
体验前线丨激活数字化转型的客户驱动力，客户体验数字化落地解析
罗浩
专业文章
报告解读丨解码零售升级转型，从产品体验到服务体验
时间来到5月，对于不少零售品牌来讲一年一度的618即将拉开帷幕。从前，低价作为购物节的一个主要卖点，然而在过去的几年里价格战早已从大促节点蔓延到日常。 消费者对价格优惠的敏感度下降
专业文章
好评、差评都可以裂变，品牌除了消除差评还能做什么
最近在网上冲浪的小伙伴对8.8元的库迪咖啡应该都不陌生。借助瑞幸的故事大规模开店的库迪咖啡，创立5个月门店数破1000，截至四月底门店超1400家，开店还在持续释放中。 在营销上，
专业文章
客户体验管理能做到让客户100%满意吗？
尽管客户体验管理可以大大提高客户满意度，但无法保证让每个客户都100%满意。
专业文章
客户体验管理（CEM）与传统的客户调研究竟有什么本质区别？
相较传统调研，CEM的优势非常突出。
专业文章
数字化体验管理，超越传统调研的成本节约之道
相对于传统的年度满意度调查，客户体验管理（CEM）通常来说会更省钱，究其原因，至少有以下几点：