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倍市得直播探讨AI访谈如何破解传统深访成本高、周期长、样本少与依赖人工等痛点。
2026-10-23
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品牌活动 
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全年营销作战日历，整合节日节气与热点节点，支持按月浏览与高清下载
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好用的客户体验管理软件盘点？围绕权限分级与数据合规要求评估
本文指出当前企业选用客户体验管理软件时，核心痛点已转向权限分级不精细、数据合规难保障，重点介绍AI驱动的倍市得平台，拆解其精细权限管控、全链路合规保障、权限内闭环响应等核心功能，结合多行业落地场景，说
2026-10-21
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品牌介绍 
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刊物 
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一手调研与新技术、新理念相结合，助企业挖掘客户体验的多元化价值
2023客户体验管理白皮书
还原消费者真实体验期待，构建品牌“精准”体验运营之道。
2022客户体验管理白皮书
深入企业体验管理实践一线，探查国内体验赛道发展全貌
倍市得客户体验管理100问
6大维度核心凝炼，原理+案例+工具
2021客户体验管理白皮书
真实案例拆解 · 企业数字化管理必读深度解读客户体验管理的道/法/术/器
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科大讯飞：多客群类型的体验管理实践
作为语音技术和人工智能技术领域的科技公司，科大讯飞涉足教育、金融、汽车、医疗、智慧城市等多个领域，同时也服务消费者市场。在客户体验数字化管理的实践中，面临着一系列挑战。科大讯飞客服
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精准客户体验管理的四大步骤
在竞争激烈和不确定性环境下，客户体验管理是建立品牌忠诚度和可持续竞争优势的关键。在资源有限，追求速赢的当下，如何实现精准的客户体验管理，让投入更见效？倍市得最新发布的《2023客户
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体验管理进入“精准时代”
数字化客户体验管理（CEM）领跑者——倍市得，近日发布了《2023年客户体验管理白皮书》。这是倍市得连续第三年发布白皮书，旨在分享关于CEM的最新发现和Know-how。 2021
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智见体验：数字化体验管理引领眼科医疗
作为一家全国性的大型医疗连锁集团，华厦眼科以其专家技术、连锁运营规模以及医教研管理体系的明显优势，在眼科医院领域脱颖而出。集团尤其注重患者的体验，与数字化体验管理领跑者——倍市得开
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解密成功：FILA斐乐如何通过体验管理续写辉煌
意大利百年运动时尚品牌FILA斐乐，于2009年被安踏收购，并在2011年明确定位为运动时尚品牌，在中国市场属于后来者。在过去的十年里，斐乐取得了令人瞩目的成绩，销售额从初始不到1
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Hello小倍~AI升级开启客户体验管理新实践
2022年，倍市得升级到了BX新产品架构，扩充了端到端的能力，加入了设计和运营的能力，升级到了一个更大更完整的闭环。 在产品升级的路上，倍市得一直没有止步。 在日前刚刚结束的第四届
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CEM丨一个案例看客户体验分析工具到底是不是“智商税”（下）
CEM丨一个案例看客户体验分析工具到底是不是“智商税”（上） 从宏观分析到微观管理 假设，管理团队发现客户对“客服反馈效率”的满意度偏低且每周有超过30个投诉。如果仅看咨询环节的满
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CEM丨一个案例看客户体验分析工具到底是不是“智商税”（上）
图「客户体验旅程管理流程」
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这些大咖都在「第四届客户体验管理论坛」，上海见！
第四届客户体验管理论坛
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“共情”OR“精准”？丨《2023客户体验管理白皮书》即将正式发布
（数据来自：倍市得）