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倍市得直播探讨AI访谈如何破解传统深访成本高、周期长、样本少与依赖人工等痛点。
2026-10-23
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品牌活动 
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全年营销作战日历，整合节日节气与热点节点，支持按月浏览与高清下载
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好用的客户体验管理软件盘点？围绕权限分级与数据合规要求评估
本文指出当前企业选用客户体验管理软件时，核心痛点已转向权限分级不精细、数据合规难保障，重点介绍AI驱动的倍市得平台，拆解其精细权限管控、全链路合规保障、权限内闭环响应等核心功能，结合多行业落地场景，说
2026-10-21
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品牌介绍 
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刊物 
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一手调研与新技术、新理念相结合，助企业挖掘客户体验的多元化价值
2023客户体验管理白皮书
还原消费者真实体验期待，构建品牌“精准”体验运营之道。
2022客户体验管理白皮书
深入企业体验管理实践一线，探查国内体验赛道发展全貌
倍市得客户体验管理100问
6大维度核心凝炼，原理+案例+工具
2021客户体验管理白皮书
真实案例拆解 · 企业数字化管理必读深度解读客户体验管理的道/法/术/器
体验环视360之金融篇
金融行业客户体验全景洞察，助力触点优化与体验提升
体验环视360之医疗篇
医疗健康服务旅程洞察，助力患者体验与服务质量提升
2024零售行业消费洞察报告
零售消费意愿、行为与趋势洞察，支持品牌精准运营
2023零售行业客户体验前沿报告
新零售消费风向与客户体验前沿趋势解读
中国寿险业客户洞察白皮书
寿险客户需求与体验洞察，支持产品与服务升级
2025江苏省城市足球联赛影响力报告
城市足球联赛影响力分析，支持文旅体育运营决策
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新闻动态
众言科技新春年会 | 众力同心，进击2020
1月11日，众言科技各地同仁齐聚上海，共赴“众力同心，进击2020”新春年会；在总结与互动中回顾2019，迎接2020。 年会开场，众言科技董事长向守军先生致辞，带领所有同仁共同回
调研百科
数字化转型：一场顾客体验争夺战
数字化转型不是一场单纯的技术追逐战，而是要利用技术手段重构业务，提升顾客体验。消费者越来越注重产品和服务的即时可得性，谁能够低成本、快速地提供超预期的产品和购买体验，谁就能赢得顾客
专业文章
从客户体验角度，说说故宫这个“老古董”是怎么翻红的？
前不久，帝都一场大雪让故宫刷屏；随后「故宫今年600岁」又冲上头条；最近，听说故宫最新的纪录片也要出炉了
合作报道
华夏银行x倍市得：用数据赋能，打造匠心品牌
作为股份制商业银行中的排头兵，华夏银行积极践行普惠金融理念，助力企业发展、服务民生。此次合作，倍市得助力华夏银行以数字化手段提升服务效率、改善消费者满意度。 “立足经济发达城市，辐
最佳实践
那些打造了神级客户体验的企业，都做到了这3点
很多人认为客户服务就是 客户体验 ，但事实并非如此。 研究显示，95%的客户体验出现在潜意识层面，它是对人整个感知系统的一个管理。 那些打造出极致客户体验的企业，都会在这3点上下功
专业文章
宝洁“栽跟头”，可口可乐“掉陷阱”：品牌调研原来如此重要
品牌之王宝洁和可口可乐是大家耳熟能详的品牌，但是大家知道吗？即使是这些深谙营销之道的高手，居然也曾经“失手”过。 宝洁的“安卡普林”之痛 据说宝洁曾出过一款叫“安卡普林”的止痛剂。
合作报道
丰收日携手倍市得，开启传统餐饮服务的标准化探索
2020年1月1日，丰收日集团正式将客户满意度纳入集团管理体系中，开启餐饮服务标准化的进阶之路，倍市得为其提供全程技术支持与服务。 多元化发展，传统餐饮品牌升级 作为传统中餐标准化
专业文章
用户体验 vs 客户体验，看这篇就够了
用户体验，即User Experience，（简写：UX） 客户体验：即Customer Experience，（简写：CX） 二者的区别与联系是什么？ 先下一个结论：客户体验包括
专业文章
如何描绘客户体验的情感旅程？
情感在任何客户旅程中都扮演着不可或缺的角色，客户会经历一系列积极和消极的情绪反应。 因此，为了提供良好的客户体验，您需要确保积极情绪超过消极情绪。但是，如何识别这些情绪是什么以及何
专业文章
啥是客户体验？这三个真相你不可不知
01. 一直以来，企业都在强调触点，即客户与组织、及其提供的产品和服务互动过程中的许多关键时刻，包括购买前和购买后各个阶段。但是，仅仅对这些触点的满意度进行最大化，虽然看上去得到的