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客户体验管理：以'智'取胜 因'人'而异
calendar_todayfolder 新闻动态
客户体验正在从认知阶段进入行动阶段，但在落地实践的过程当中，经常会面临各种各样的挑战，要破局，波士顿咨询全球合伙人赖华在由倍市得举办的2021中国客户体验管理高峰论坛上强调，客户体验管理必须以“智”取胜，因人而异，并介绍了企业组织从建立对客户体验管理的全面认知，到最终付诸实际行动、践行客户体验管理的经验。
点击观看完整演讲
标签：倍市得客户体验管理峰会CX SUMMIT · CHINA
不是“逃离北上广”，而是不再把生活绑在任何一个城市。
2026-08-28