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倍市得直播探讨AI访谈如何破解传统深访成本高、周期长、样本少与依赖人工等痛点。
2026-10-23
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品牌活动 
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全年营销作战日历，整合节日节气与热点节点，支持按月浏览与高清下载
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好用的客户体验管理软件盘点？围绕权限分级与数据合规要求评估
本文指出当前企业选用客户体验管理软件时，核心痛点已转向权限分级不精细、数据合规难保障，重点介绍AI驱动的倍市得平台，拆解其精细权限管控、全链路合规保障、权限内闭环响应等核心功能，结合多行业落地场景，说
2026-10-21
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品牌介绍 
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刊物 
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一手调研与新技术、新理念相结合，助企业挖掘客户体验的多元化价值
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还原消费者真实体验期待，构建品牌“精准”体验运营之道。
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倍市得客户体验管理100问
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专业文章
好评、差评都可以裂变，品牌除了消除差评还能做什么
最近在网上冲浪的小伙伴对8.8元的库迪咖啡应该都不陌生。借助瑞幸的故事大规模开店的库迪咖啡，创立5个月门店数破1000，截至四月底门店超1400家，开店还在持续释放中。 在营销上，
专业文章
客户体验管理能做到让客户100%满意吗？
尽管客户体验管理可以大大提高客户满意度，但无法保证让每个客户都100%满意。
专业文章
客户体验管理（CEM）与传统的客户调研究竟有什么本质区别？
相较传统调研，CEM的优势非常突出。
专业文章
数字化体验管理，超越传统调研的成本节约之道
相对于传统的年度满意度调查，客户体验管理（CEM）通常来说会更省钱，究其原因，至少有以下几点：
专业文章
还纠结客户体验管理和客户关系管理？5个角度帮你厘清
客户体验管理（CEM：Customer Experience Management）和客户关系管理（CRM：Customer Relationship Management）是两个
专业文章
国内数字化体验管理的现状与痛点：企业需重视的三个方面
相比海外市场，国内CEM起步晚、仍在探索成长期，但是随着客户体验思维的普及，以及头部企业的成功探索实践，以倍市得为代表的国内CEM厂商也正在持续发力，并且在资本市场也都获得了不错的
新闻动态
倍市得参与起草的《质量管理 顾客体验管理指南》国家标准正式发布
（图片来自unsplash）
新闻动态
活动现场丨倍市得受邀参加“法巴个人金融中国年度创新加速计划”
某华东头部股份制商业银行
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报告解读丨解码零售升级转型，从产品体验到服务体验
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新闻动态
客户体验管理如何赋能企业长期发展？
在存量市场竞争已成红海的今天，企业初级竞争急需上升到体验的价值竞争赛道，以获得更持续长久的竞争优势，体验驱动式增长正成为越来越多企业的选择，助力企业实现第二增长曲线。 01 未来五