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倍市得直播探讨AI访谈如何破解传统深访成本高、周期长、样本少与依赖人工等痛点。
2026-10-23
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品牌活动 
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全年营销作战日历，整合节日节气与热点节点，支持按月浏览与高清下载
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好用的客户体验管理软件盘点？围绕权限分级与数据合规要求评估
本文指出当前企业选用客户体验管理软件时，核心痛点已转向权限分级不精细、数据合规难保障，重点介绍AI驱动的倍市得平台，拆解其精细权限管控、全链路合规保障、权限内闭环响应等核心功能，结合多行业落地场景，说
2026-10-21
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品牌介绍 
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刊物 
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一手调研与新技术、新理念相结合，助企业挖掘客户体验的多元化价值
2023客户体验管理白皮书
还原消费者真实体验期待，构建品牌“精准”体验运营之道。
2022客户体验管理白皮书
深入企业体验管理实践一线，探查国内体验赛道发展全貌
倍市得客户体验管理100问
6大维度核心凝炼，原理+案例+工具
2021客户体验管理白皮书
真实案例拆解 · 企业数字化管理必读深度解读客户体验管理的道/法/术/器
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专业文章
卖什么都是卖体验。互联网行业，客户体验现状及面对的挑战？
消费体验数据不断增长、加速分散： 随着互联网的发展成熟、智能手机的普及、云计算平台的发展，消费者数据不断增长，消费者在触点场景和时间分配上加速分散。这个时期的企业，都面临着一个巨大
对话大咖
企业在实际客户体验管理过程中所面临的现状
众言科技董事长兼 CEO ，向守军先生分享与企业客户实际沟通合作中得到的洞察与心得 Q ： 能分享一下你们在跟企业客户不断地实际沟通合作中，有哪些具体的洞察、心得和总结吗？ A ：
观点动态
产品口碑监测到SKU颗粒度怎么做
口碑数据分散在多渠道、无法统一归集，怎么办？
对话大咖
客户体验管理行业近年有哪些进展，又遇到了哪些挑战？
众言科技董事长兼 CEO ，向守军先生谈客户体验管理（ CEM ）行业的发展与挑战 Q ： 在客户体验管理方面，近年行业上有哪些进展，又遇到了哪些挑战？ A ： 以往的的技术无法解
专业文章
整体用户体验经验分享
[摘自埃森哲大中华区数字化服务董事总经理、工业X.0业务负责人江崇龙，在2019中国客户体验管理峰会上的发言] 数字化服务，我们关注两个层面的问题。第一，企业管理当中如何利用数字化
对话大咖
如何解读体验经济时代？体验经济时代有哪些特征？
众言科技董事长兼 CEO ，向守军先生阐释体验经济时代及其特征 Q ：这是一个体验经济时代。您对体验经济是如何解读的？有哪些特征呢？ A ：如果说2010年前，顾客在消费时更注重品
调研百科
问卷信度检验的具体方法有哪些？
为了确保调查结果的可靠性和所收集资料的真实性，在正式进行调查之前我们要对问卷进行信度分析和效度分析，然后根据分析出的结果进行问题的第二次筛选，调整问卷的整体结构。下面我们重点对问卷
对话大咖
体验经济未来会有怎样的发展态势？
众言科技董事长兼 CEO ，向守军先生解读体验经济未来发展趋势 Q ： 体验经济发展到现在，未来有怎样的发展态势？ A ： 已经可以预见的是，未来企业之间的战争，将会从目前的产品和
合作报道
用数字洞察体验、“智”造商机——倍市得助良品铺子战略性管理客户体验
良品铺子作为连续4年高端零食全国销量领先品牌，已成为新零售的标杆。通过上线下打通、全渠道融合、以用户为中心，18年全渠道终端做到零售规模突破80亿，会员数达7400万，拥有53个线
新闻动态
众言科技成功获得ISO27001信息技术服务管理体系国际认证！
近日，苏州众言网络科技股份有限公司(以下简称“众言科技”) 正式获得了ISO27001信息技术服务管理体系认证证书。 在信息安全管理方面，源自英国的标准ISO27001是世界上应用