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“不是去喝酒，是去找个地方跟朋友坐坐。”
2026-08-31
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品牌活动 
智见体验·穿越周期
2023 第四届客户体验管理论坛
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品牌介绍 
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刊物 
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共 116 篇
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海底捞人？因为是海底捞所以不离谱
（图片来自于网络）
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阔别两年，不胜驰念！体验人的年度聚会回来了！
由倍市得策划的 第四届客户体验管理论坛 ，将于9月22日在上海举办。暌违两年，体验人的快乐又回来了！
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如何使用ChatGPT辅助提升客户体验（下）
目录一、 ChatGPT在CEM领域的运用 1、 设计一份合适的问卷 2、 生成优质的营销文案 3、 进行NLP文本分析 4、 配置机器人客服问答库 二、 ChatGPT在其他工作
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如何使用ChatGPT辅助提升客户体验（上）
序言
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数字化客户体验管理到底怎么做？以金融领域实践为例
当银行业规模扩张驱动、粗放经营的发展模式不再可持续；当客户增量的压力空前，银行业正在迈入全面差异化竞争的新阶段。
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直面电商客户流失漏洞：建立全面客户体验管理体系
以往，电商也会建立顾客反馈机制，及时处理顾客的投诉和建议，改进和优化电商平台的服务。例如，电商公司在电商平台上设置在线客服，为顾客提供即时的咨询和服务。或者通过社交媒体等渠道与顾客
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小倍学管理丨100个流行的管理词汇之4R营销理论
国内外最先进的管理理念和实战经验词汇分享，由倍市得整理：
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倍市得获评“数字化创新引领奖”丨荣誉时刻
为期两天的 “CFS 2023第十二届中国财经峰会暨2023可持续商业大会” 于7月26日在北京隆重开幕，本届大会主题为 “激活高质量发展澎湃活力” ，汇聚了众多国内外颇具远见的商
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小倍学管理丨100个流行的管理词汇之4C营销理论
与大家一起学习国内外最先进的管理理念和实战经验词汇分享，由倍市得整理发布：
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倍市得零售行业实践案例入选 《中国零售行业数字化体验最佳实践案例，2023》
近日，国际数据公司（IDC）发布了《IDC PeerScape: 中国零售客户体验数字化最佳实践案例，2023》报告，通过总结品牌及零售企业与消费者互动的挑战，行业最佳数字化实践，