{"id":686,"date":"2020-01-07T10:00:47","date_gmt":"2020-01-07T02:00:47","guid":{"rendered":"https:\/\/blog.bestcem.com\/?p=686"},"modified":"2020-01-06T09:59:53","modified_gmt":"2020-01-06T01:59:53","slug":"%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c-vs-%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%ef%bc%8c%e7%9c%8b%e8%bf%99%e7%af%87%e5%b0%b1%e5%a4%9f%e4%ba%86","status":"publish","type":"post","link":"https:\/\/www.bestcem.com\/blog\/%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c-vs-%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%ef%bc%8c%e7%9c%8b%e8%bf%99%e7%af%87%e5%b0%b1%e5%a4%9f%e4%ba%86\/","title":{"rendered":"\u7528\u6237\u4f53\u9a8c vs \u5ba2\u6237\u4f53\u9a8c\uff0c\u770b\u8fd9\u7bc7\u5c31\u591f\u4e86"},"content":{"rendered":"
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\u7528\u6237\u4f53\u9a8c\uff0c\u5373User Experience\uff0c\uff08\u7b80\u5199\uff1aUX\uff09<\/div>\n
\u5ba2\u6237\u4f53\u9a8c\uff1a\u5373Customer Experience\uff0c\uff08\u7b80\u5199\uff1aCX\uff09<\/div>\n
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\u4e8c\u8005\u7684\u533a\u522b\u4e0e\u8054\u7cfb\u662f\u4ec0\u4e48\uff1f<\/h3>\n
\u5148\u4e0b\u4e00\u4e2a\u7ed3\u8bba\uff1a\u5ba2\u6237\u4f53\u9a8c\u5305\u62ec\u7528\u6237\u4f53\u9a8c\u3002\u4e0b\u56fe\u76f4\u89c2\u6bd4\u8f83\u4e86CX\u548cUX\u7684\u5173\u7cfb\uff0c\u8bf4\u660e\u4e86CX\u5305\u542bUX\u7684\u5173\u7cfb\u3002<\/div>\n
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UX\u4e00\u8bcd\u51fa\u73b0\u57281990\u5e74\u4ee3\u3002\u636e\u8bf4Don Norman\u5728\u82f9\u679c\u516c\u53f8\u62c5\u4efb\u4ea7\u54c1\u8bbe\u8ba1\u526f\u603b\u88c1\u65f6\uff0c\u521b\u9020\u4e86UX\u7684\u6982\u5ff5\u3002\u4ed6\u5c06\u7528\u6237\u4f53\u9a8c\u5b9a\u4e49\u4e3a\uff1a\u6700\u7ec8\u7528\u6237\u4e0e\u516c\u53f8\u3001\u670d\u52a1\u53ca\u4ea7\u54c1\u4ea4\u4e92\u7684\u6240\u6709\u65b9\u9762\u3002<\/div>\n
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\u4e0eUX\u76f8\u6bd4\uff0cCX\u662f\u540e\u8d77\u4e4b\u79c0\u3002CX\u4ec5\u6709\u5341\u51e0\u5e74\u7684\u5386\u53f2\uff0c\u5728\u8fc7\u53bb6-8\u5e74\u91cc\u624d\u5f97\u5230\u6bd4\u8f83\u5e7f\u6cdb\u7684\u8ba4\u53ef\u3002CX\u7684\u5b9a\u4e49\u4e3a\uff1a\u5ba2\u6237\u5982\u4f55\u770b\u5f85\u4ed6\u4eec\u4e0e\u516c\u53f8\u7684\u4e92\u52a8\u3002<\/div>\n
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\u53ef\u89c1\uff0cUX\u4e13\u6ce8\u4e8e\u6700\u7ec8\u7528\u6237\uff0c\u5373\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u4f7f\u7528\u8005\uff0c\u800cCX\u4e13\u6ce8\u4e8e\u5ba2\u6237\u3002\u5ba2\u6237\u901a\u5e38\u4e5f\u4f7f\u7528\u4ea7\u54c1\u6216\u670d\u52a1\uff0c\u4f46\u4ed6\u4eec\u53ef\u80fd\u4f1a\u4ee3\u8868\u5176\u4ed6\u4eba\u8d2d\u4e70\u4ea7\u54c1\u6216\u670d\u52a1\u3002<\/div>\n
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\u4f8b\u5982\uff0c\u5927\u516c\u53f8\u7684CIO\u53ef\u80fd\u662f\u6574\u4e2a\u516c\u53f8IT\u9884\u7b97\u4e0e\u9879\u76ee\u7684\u5ba1\u6279\u8005\u3002\u5bf9\u4f9b\u5e94\u5546\u6765\u8bf4\uff0cCIO\u662f\u5ba2\u6237\uff0c\u800c\u5458\u5de5\u662f\u7528\u6237\u3002\u8981\u60f3\u8ba9CIO\u6279\u51c6\u5408\u540c\u7b7e\u7f72\uff0c\u9700\u8981\u51fa\u8272\u7684\u5ba2\u6237\u4f53\u9a8c\uff1b\u800c\u5bf9\u4e8e\u4e00\u7ebf\u5458\u5de5\uff0c\u7528\u597d\u5e94\u7528\u5219\u9700\u8981\u826f\u597d\u7684\u7528\u6237\u4f53\u9a8c\u3002<\/div>\n
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\u56e0\u6b64\uff0cUX\u548cCX\u4e4b\u95f4\u7684\u5b58\u5728\u4e94\u4e2a\u660e\u663e\u5dee\u5f02\uff1a<\/div>\n
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1\u3001CX\u4eba\u901a\u5e38\u62e5\u6709\u5e02\u573a\u8425\u9500\u7684\u80cc\u666f\uff0c\u800cUX\u4eba\u53ef\u4ee5\u6765\u81ea\u6280\u672f\u3001\u8bbe\u8ba1\u548c\u5fc3\u7406\u5b66\u7b49\u9886\u57df\u3002<\/div>\n
2\u3001CX\u66f4\u5173\u6ce8\u901a\u8fc7\u5e7f\u544a\u3001\u5ba2\u6237\u670d\u52a1\u548c\u54c1\u724c\u8425\u9500\u7b49\u884c\u4e3a\u6765\u589e\u52a0\u4f01\u4e1a\u7684\u9500\u552e\u989d\u3002UX\u66f4\u4e13\u6ce8\u4e8e\u6539\u5584\u4ea7\u54c1\u3001\u63d0\u5347\u53ef\u7528\u6027\u6765\u8fbe\u5230\u76f8\u8fd1\u7684\u76ee\u6807\u3002<\/div>\n
3\u3001CX\u7740\u773c\u4e8e\u54c1\u724c\u7684\u5168\u6e20\u9053\u4f53\u9a8c\uff0c\u800cUX\u4e13\u6ce8\u4e8e\u67d0\u4e9b\u66f4\u7ec6\u5206\u7684\u4e8b\u7269\uff0c\u5982\u7f51\u9875\u548cApp\u3002<\/div>\n
4\u3001CX\u4f20\u7edf\u4e0a\u66f4\u591a\u5730\u7528\u4e8e\u670d\u52a1\u76f8\u5173\u884c\u4e1a\uff0c\u5982\u9152\u5e97\u6216\u96f6\u552e\u4e1a\uff0c\u4e14\u670d\u52a1\u8bbe\u8ba1\u84dd\u56fe\u3001\u5ba2\u6237\u5fe0\u8bda\u5ea6\u8ba1\u5212\u4e5f\u591a\u7528\u4e8e\u670d\u52a1\u4e1a\u3002UX\u5219\u66f4\u591a\u5730\u7528\u4e8e\u6570\u5b57\u4ea7\u54c1\u3002<\/div>\n
5\u3001CX\u503e\u5411\u4e8e\u8c03\u7814\u5927\u91cf\u4eba\u5458\uff0c\u4ee5\u4e86\u89e3\u4ed6\u4eec\u5bf9\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u770b\u6cd5\uff0c\u800cUX\u5219\u66f4\u52a0\u5f3a\u8c03\u771f\u6b63\u4e86\u89e3\u8f83\u5c0f\u7684\u4eba\u7fa4\u3002<\/div>\n
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\u4e3e\u4e2a\u4f8b\u5b50\uff0c\u770b\u61c2CX\u4e0eUX\u5dee\u5f02\uff1a<\/h3>\n
1\u3001\u5dee\u7684UX & \u597d\u7684CX<\/strong><\/div>\n
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\u5047\u8bbe\u4f60\u8d2d\u4e70\u4e86\u4e00\u6b3e\u53ef\u4ee5\u7f16\u8f91\u56fe\u7247\u7684\u624b\u673aApp\u3002<\/div>\n
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\u4f60\u8d2d\u4e70\u5b83\uff0c\u662f\u56e0\u4e3a\u4f60\u559c\u6b22PS\uff0c\u671f\u5f85\u7740\u624b\u673a\u4e5f\u80fd\u63d0\u4f9bPhotoshop\u90a3\u6837\u8be6\u5c3d\u7684\u529f\u80fd\u3002\u4f46\u5f53\u4f60\u771f\u6b63\u5f00\u59cb\u4f7f\u7528\u65f6\uff0c\u5374\u53d1\u73b0\u754c\u9762\u4ee4\u4eba\u56f0\u60d1\uff0c\u627e\u4e0d\u5230\u60f3\u8981\u7684\u529f\u80fd\u3002\uff08\u5dee\u7684UX\uff09<\/div>\n
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\u5e78\u4e8f\u4ed6\u4eec\u6709\u70ed\u7ebf\u652f\u6301\u3002\u4e00\u4e2a\u7535\u8bdd\u6253\u8fc7\u53bb\uff0c\u5ba2\u670d\u7279\u522b\u8010\u5fc3\uff0c\u4e00\u6b65\u6b65\u89e3\u91ca\u5982\u4f55\u4f7f\u7528\u4f60\u60f3\u8981\u7684\u529f\u80fd\u3002\u4f60\u4e00\u4e0b\u89c9\u5f97App\u5f88\u5bb9\u6613\u4f7f\u7528\u4e86\u3002\u66f4\u8ba9\u4eba\u9ad8\u5174\u7684\u662f\uff0c\u7531\u4e8e\u7ed9\u4f60\u6dfb\u4e86\u9ebb\u70e6\uff0c\u5ba2\u670d\u56de\u9988\u4f6025\u5143\u5956\u52b1\u91d1\u3002\uff08\u597d\u7684CX\uff09<\/div>\n
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2\u3001\u597d\u7684UX & \u5dee\u7684CX<\/strong><\/div>\n
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\u6625\u8282\u4f60\u60f3\u4e70\u673a\u7968\u56de\u5bb6\u8fc7\u5e74\u3002\u4f60\u731c\u60f3\u7528\u822a\u7a7a\u516c\u53f8App\u641c\u7d22\u548c\u8ba2\u7968\u5e94\u8be5\u66f4\u7b80\u5355\u3001\u66f4\u4fbf\u5b9c\u3002\u679c\u7136\uff0c\u5c3d\u7ba1\u4f60\u4e4b\u524d\u4ece\u672a\u4f7f\u7528\u822a\u7a7a\u516c\u53f8\u7684App\uff0c\u4f46\u901a\u8fc7\u4e0d\u8a00\u81ea\u660e\u7684\u754c\u9762\u3001\u6e05\u6670\u7684\u5bfc\u822a\u548c\u5feb\u901f\u7684\u52a0\u8f7d\uff0c\u51e0\u5206\u949f\u5c31\u4e70\u597d\u4e86\u56de\u5bb6\u7684\u822a\u73ed\u3002\uff08\u597d\u7684UX\uff09<\/div>\n
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\u4f46\u662f\uff0c\u4e00\u65e6\u4f60\u5230\u8fbe\u673a\u573a\uff0c\u4f60\u7684\u5fc3\u60c5\u4fbf\u6025\u8f6c\u76f4\u4e0b\u3002\u6392\u961f\u6258\u8fd0\u7684\u4eba\u7fa4\u62d0\u4e86\u65e0\u6570\u4e2a\u5f2f\uff1b\u5b89\u68c0\u7684\u4eba\u5c31\u66f4\u662f\u4e0d\u8ba1\u5176\u6570\uff0c\u670d\u52a1\u5458\u6001\u5ea6\u6076\u52a3\u3001\u4e3e\u6b62\u7c97\u66b4\uff1b\u597d\u4e0d\u5bb9\u6613\u71ac\u5230\u767b\u673a\uff0c\u98de\u673a\u4e0a\u7684\u670d\u52a1\u4e5f\u5e76\u6ca1\u6709\u597d\u591a\u5c11\u3002\uff08\u5dee\u7684CX\uff09<\/div>\n
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3\u3001BX vs CX vs UX<\/strong><\/div>\n
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\u4e0eCX\u76f8\u5173\u8054\u7684\uff0c\u8fd8\u6709\u4e00\u4e2aBX(\u54c1\u724c\u4f53\u9a8c)\u7684\u6982\u5ff5\u3002\u4e09\u8005\u53ca\u5176\u4e0e\u54c1\u724c\u7684\u5173\u7cfb\u5bf9\u7167\u5982\u4e0b\u56fe\u3002\u7531\u56fe\u53ef\u89c1\uff0c\u54c1\u724c\u662f\u7528\u6237\u4f53\u9a8c\u7684\u4e00\u90e8\u5206\u3002\u56fe\u6807\u3001Logo\u3001\u54c1\u724c\uff0c\u6bd4\u5b83\u4eec\u6240\u8868\u793a\u7684\u4ea7\u54c1\u542b\u4e49\u4e30\u5bcc\u5f97\u591a\uff0c\u5b83\u6df1\u6df1\u5f71\u54cd\u7740\u7528\u6237\u7684\u4f53\u9a8c\u3002<\/div>\n
\"\"<\/div>\n
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\u603b\u7ed3\uff1a<\/strong>\u4e8b\u5b9e\u4e0a\uff0c\u65e0\u5904\u4e0d\u5728\u7684\u6570\u5b57\u5316\u73af\u5883\u5df2\u7136\u4fc3\u6210\u5168\u6e20\u9053\u7684\u4e16\u754c\uff0c\u4eba\u4eec\u5e0c\u671b\u5728\u4e0d\u540c\u7684\u6e20\u9053\u80fd\u83b7\u5f97\u4e00\u81f4\u7684\u4f53\u9a8c\u3002\u968f\u7740\u7269\u8054\u7f51\u3001\u4e92\u8054\u7f51\u7684\u65e5\u76ca\u53d1\u5c55\uff0cUX\u548cCX\u5c06\u53d8\u5f97\u66f4\u52a0\u7d27\u5bc6\uff0c\u4e0d\u5e94\u5b64\u7acb\u8003\u8651\u3002<\/div>\n
\uff08\u6ce8\uff1a\u6587\u7ae0\u6574\u7f16\u81ea\u7f51\u7edc\uff0c\u539f\u6587\u6709\u5220\u51cf\uff09<\/div>\n","protected":false},"excerpt":{"rendered":"

\u7528\u6237\u4f53\u9a8c\uff0c\u5373User Experience\uff0c\uff08\u7b80\u5199\uff1aUX\uff09 \u5ba2\u6237\u4f53\u9a8c\uff1a\u5373Customer Experience … <\/p>\n","protected":false},"author":1,"featured_media":689,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[13],"tags":[46,7,6,8,48],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/686"}],"collection":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/comments?post=686"}],"version-history":[{"count":3,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/686\/revisions"}],"predecessor-version":[{"id":692,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/686\/revisions\/692"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media\/689"}],"wp:attachment":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media?parent=686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/categories?post=686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/tags?post=686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}