{"id":6159,"date":"2024-04-27T15:29:28","date_gmt":"2024-04-27T07:29:28","guid":{"rendered":"https:\/\/www.bestcem.com\/blog\/?p=6159"},"modified":"2024-04-25T15:57:15","modified_gmt":"2024-04-25T07:57:15","slug":"%e7%9b%98%e4%b8%80%e7%9b%982024%e6%9c%80%e5%80%bc%e5%be%97%e5%85%b3%e6%b3%a8%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e6%95%b0%e6%8d%ae","status":"publish","type":"post","link":"https:\/\/www.bestcem.com\/blog\/%e7%9b%98%e4%b8%80%e7%9b%982024%e6%9c%80%e5%80%bc%e5%be%97%e5%85%b3%e6%b3%a8%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e6%95%b0%e6%8d%ae\/","title":{"rendered":"\u76d8\u4e00\u76d82024\u6700\u503c\u5f97\u5173\u6ce8\u7684\u5ba2\u6237\u4f53\u9a8c\u6570\u636e"},"content":{"rendered":"

\u968f\u7740\u6d88\u8d39\u8005\u62e5\u6709\u8d8a\u6765\u8d8a\u591a\u7684\u9009\u62e9\u6743\uff0c\u4ed6\u4eec\u5bf9\u4e8e\u4f53\u9a8c\u7684\u8981\u6c42\u8d8a\u6765\u8d8a\u4e25\u82db\u3002\u5728\u8fd9\u6837\u7684\u73af\u5883\u4e0b\uff0c\u4f60\u51e0\u4e4e\u6ca1\u6709\u5bb9\u9519\u7684\u7a7a\u95f4<\/strong>\u3002\u4f46\u53e6\u4e00\u65b9\u9762\uff0c\u4f18\u79c0\u7684\u5ba2\u6237\u4f53\u9a8c\u4e0d\u4ec5\u53ef\u4ee5\u76f4\u63a5\u4fc3\u8fdb\u8425\u6536\u589e\u957f\u3001\u9501\u5ba2\u56fa\u5ba2\u3001\u521b\u9020\u54c1\u724c\u6ea2\u4ef7<\/strong>\uff0c\u8fd8\u80fd\u5728\u5e02\u573a\u4e2d\u8d62\u5f97\u53e3\u7891\u88c2\u53d8\uff0c\u5e26\u6765\u6b63\u5411\u5faa\u73af\uff0c\u4f17\u591a\u56fd\u5185\u5916\u62a5\u544a\u4e5f\u5370\u8bc1\u4e86\u8fd9\u4e00\u70b9\u3002\u7406\u89e3\u5e76\u6ee1\u8db3\u5ba2\u6237\u7684\u9700\u6c42\u662f\u9996\u8981\u4efb\u52a1\u3002\u500d\u5e02\u5f97\u6574\u7406\u4e86\u4ee5\u4e0b\u8fd9\u4e9b\u6570\u636e\uff0c\u5e0c\u671b\u80fd\u5bf9\u4f60\u6709\u6240\u542f\u53d1\u3002<\/p>\n

* \u62ec\u5f27\u5185\u4e3a\u6570\u636e\u51fa\u5904\uff0c\u8981\u8ffd\u8e2a\u6bcf\u4e00\u6761<\/strong>\u6570\u636e<\/strong>\u80cc\u540e\u7684\u5bf9\u5e94\u62a5\u544a\uff0c\u6b22\u8fce\u5728\u540e\u6587\u4e2d\u626b\u7801\u4e0b\u8f7d\u542b\u94fe\u7248<\/strong>\u3002<\/p>\n

\u300a2024\u5168\u7403\u5ba2\u6237\u4e92\u52a8\u62a5\u544a\u300b\u663e\u793a\uff0c\u5ba2\u6237\u5728\u906d\u9047\u201c\u6cae\u4e27\u7684\u4f53\u9a8c\u201d\u548c\u201c\u4f18\u79c0\u7684\u4f53\u9a8c\u201d\u540e\uff0c\u91c7\u53d6\u4e0d\u540c\u7a0b\u5ea6\u884c\u52a8\u7684\u6bd4\u7387\u5982\u4e0b (Vonage) \uff1a<\/p>\n

\"\"\u514d\u8d39\u83b7\u53d6PDF\u7248\uff0c\u8ffd\u8e2a\u6240\u6709\u6570\u636e\u80cc\u540e\u7684\u5b8c\u6574\u62a5\u544a\u6765\u6e90<\/p>\n

\"\"
\n\u66f4\u591a\u56fd\u5185\u5916\u62a5\u544a\u63d0\u4f9b\u4e86\u4e0d\u540c\u7684\u4f50\u8bc1\u3002\u4e00\u65b9\u9762\uff0c\u62e5\u62b1\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\uff0c\u6536\u76ca\u770b\u5f97\u89c1\uff1a<\/p>\n

1\u3001\u8425\u9500\u589e\u957f<\/strong><\/p>\n

\u5c06\u5ba2\u6237\u670d\u52a1\u89c6\u4e3a\u4ef7\u503c\u4e2d\u5fc3\u800c\u4e0d\u662f\u6210\u672c\u4e2d\u5fc3\uff0c\u9884\u8ba1\u4f01\u4e1a\u6536\u5165\u53ef\u4ee5\u5b9e\u73b03.5\u500d<\/strong>\u7684\u589e\u957f\u3002(Accenture)<\/p>\n

\u5e73\u5747\u800c\u8a00\uff0c\u4e3a\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u800c\u52aa\u529b\u7684\u516c\u53f8\u5728\u5ba2\u6237\u4fdd\u7559\u7387\u65b9\u9762\u63d0\u9ad8\u4e8642%<\/strong>\uff0c\u5ba2\u6237\u6ee1\u610f\u5ea6\u63d0\u9ad8\u4e8633%<\/strong>\uff0c\u4ea4\u53c9\u9500\u552e\u548c\u8ffd\u52a0\u9500\u552e\u63d0\u9ad8\u4e8632%<\/strong>\u3002(Keap)<\/p>\n

2\u3001\u9501\u5ba2\u56fa\u5ba2<\/strong><\/p>\n

\u54c1\u724c\u4fe1\u4efb\u5ea6\u9ad8\u7684\u5ba2\u6237\uff0c\u672a\u6765\u5bf9\u54c1\u724c\u4fdd\u6301\u5fe0\u8bda\u7684\u53ef\u80fd\u6027\u8981\u9ad83\u500d<\/strong>\uff0c88%<\/strong>\u7684\u5ba2\u6237\u8868\u793a\u4ed6\u4eec\u53ef\u80fd\u4f1a\u518d\u6b21\u4ece\u54c1\u724c\u8d2d\u4e70\uff0c62%<\/strong>\u7684\u5ba2\u6237\u51e0\u4e4e\u5b8c\u5168\u4ece\u4ed6\u4eec\u90a3\u91cc\u8d2d\u4e70\u3002(Harvard Business Review)<\/p>\n

\u8d85\u8fc72\/3<\/strong>\u7684\u5ba2\u6237\u5fe0\u8bda\u5ea6\u6765\u6e90\u4e8e\u5ba2\u6237\u4f53\u9a8c\u7684\u9a71\u52a8\uff0c\u8fd9\u8d85\u8fc7\u4e86\u54c1\u724c\u548c\u4ef7\u683c\u5bf9\u5ba2\u6237\u5fe0\u8bda\u5ea6\u5f71\u54cd\u7684\u603b\u548c\u3002\u00a0(Gartner, via CMSWire)<\/p>\n

\u6d88\u8d39\u8005\u5728\u8003\u8651\u65b0\u8d2d\u4e70\u65f6\uff0c\u9ad8\u5ea6\u91cd\u89c6\u201c\u4e4b\u524d\u662f\u5426\u6709\u8fc7\u597d\u7684\u5ba2\u6237\u4f53\u9a8c<\/strong>\u201d\u548c\u201c\u4f9b\u8d27\/\u4ea4\u4ed8\u901f\u5ea6<\/strong>\u201d\u8fd9\u4e24\u5927\u6807\u51c6\u3002(Emplifi)<\/p>\n

3\u3001\u54c1\u724c\u6ea2\u4ef7<\/strong><\/p>\n

43%<\/strong>\u7684\u6d88\u8d39\u8005\u613f\u610f\u4e3a\u66f4\u4fbf\u6377\u7684\u4f53\u9a8c\u652f\u4ed8\u6ea2\u4ef7\uff1b42%<\/strong>\u7684\u4eba\u613f\u610f\u4e3a\u66f4\u53cb\u5584\u3001\u70ed\u60c5\u7684\u4f53\u9a8c\u652f\u4ed8\u6ea2\u4ef7\u3002\u8fd8\u670965%<\/strong>\u8ba4\u4e3a\uff0c\u4e00\u6b21\u826f\u597d\u7684\u54c1\u724c\u4f53\u9a8c\u6bd4\u4e00\u652f\u7cbe\u7f8e\u7684\u5e7f\u544a\u66f4\u5177\u5f71\u54cd\u529b\u3002<\/p>\n

\u597d\u4f53\u9a8c\u6240\u5e26\u6765\u7684\u6ea2\u4ef7\u5728\u4e0d\u540c\u884c\u4e1a\u3001\u4e0d\u540c\u4ea7\u54c1\u4e0a\u5e76\u4e0d\u76f8\u540c\u3002\u6bd4\u5982\uff0c\u5728\u8d2d\u4e70\u5496\u5561\u65f6\uff0c\u613f\u610f\u4e3a\u597d\u7684\u53e3\u611f\u3001\u73af\u5883\u7b49\u652f\u4ed8\u7684\u6ea2\u4ef7\u7ea6\u4e3a16%<\/strong>\uff1b\u5728\u9009\u62e9\u9152\u5e97\u65f6\uff0c\u4e3a\u4e86\u597d\u7684\u4f4f\u5bbf\u4f53\u9a8c\u613f\u610f\u591a\u652f\u4ed814%<\/strong>\uff1b\u800c\u5728\u8d2d\u4e70\u6c7d\u8f66\u4fdd\u9669\u65f6\uff0c\u6ea2\u4ef7\u4e3a7%<\/strong>\u3002(both from PWC)\"\"\u4e0d\u540c\u5e74\u9f84\u6bb5\u7684\u7528\u6237\uff0c\u613f\u4e3a\u66f4\u597d\u7684\u670d\u52a1\u652f\u4ed8\u7684\u6ea2\u4ef7\u989d\u4e5f\u4e0d\u5c3d\u76f8\u540c\u3002(Salesforce)\"\"4\u3001\u53e3\u7891\u88c2\u53d8<\/strong><\/p>\n

40%<\/strong>\u7684\u6d88\u8d39\u8005\u4f1a\u5728\u83b7\u5f97\u4f18\u8d28\u670d\u52a1\u4f53\u9a8c\u540e\uff0c\u5411\u4ed6\u4eec\u8ba4\u8bc6\u7684\u4eba\u63a8\u8350\u67d0\u4e2a\u54c1\u724c\u3002<\/p>\n

87%<\/strong>\u7684\u6d88\u8d39\u8005\u8ba4\u4e3a\u7528\u6237\u8bc4\u8bba\u548c\u8bc4\u5206\u662f\u4ed6\u4eec\u4e0e\u54c1\u724c\u4e4b\u95f4\u6700\u771f\u5b9e\u7684\u4e92\u52a8\u300254%<\/strong>\u7684\u6d88\u8d39\u8005\u5728\u8d2d\u4e70\u4e4b\u524d\u603b\u662f\/\u5b9a\u671f\u7814\u7a76\u5176\u4ed6\u987e\u5ba2\u6652\u7684\u56fe\/\u89c6\u9891\u00a0(UGC\uff0c\u7528\u6237\u751f\u6210\u7684\u5185\u5bb9)\u3002(both from Emplifi)<\/p>\n

87%<\/strong>\u7684\u4f01\u4e1a\u62a5\u544a\u79f0\uff0c\u901a\u8fc7\u4f7f\u7528\u7528\u6237\u751f\u6210\u5185\u5bb9(UGC)\u589e\u52a0\u4e86\u9500\u552e\u989d\uff0c\u800c92%<\/strong>\u5f97\u5230\u4e86\u54c1\u724c\u77e5\u540d\u5ea6\u7684\u63d0\u5347\u3002(HubSpot)<\/p>\n

\u53e6\u4e00\u65b9\u9762\uff0c\u6d88\u8d39\u8005\u6709\u592a\u591a\u7684\u9009\u62e9\u3002\u5728\u5ba2\u6237\u4f53\u9a8c\u4e0a\uff0c\u4f60\u51e0\u4e4e\u6ca1\u6709\u5bb9\u9519\u7a7a\u95f4\u3002<\/p>\n

5\u3001\u4e0d\u6ee1\u53cd\u5e94<\/strong><\/p>\n

86%<\/strong>\u7684\u6d88\u8d39\u8005\u4f1a\u57282~3<\/strong>\u6b21\u7cdf\u7cd5\u4f53\u9a8c\u540e\u79bb\u5f00\u66fe\u7ecf\u5fe0\u8bda\u7684\u54c1\u724c\u3002\u5176\u4e2d20%<\/strong>\u53ea\u8981\u7ecf\u5386\u4e00\u6b21\u7cdf\u7cd5\u4f53\u9a8c\u5c31\u4f1a\u8f6c\u8eab\u79bb\u5f00\u3002<\/p>\n

49%<\/strong>\u7684\u4eba\u627f\u8ba4\uff0c\u4ed6\u4eec\u5728\u8fc7\u53bb\u4e00\u5e74\u91cc\u56e0\u4f53\u9a8c\u4e0d\u4f73\u800c\u79bb\u5f00\u4e86\u81ea\u5df1\u5fe0\u8bda\u7684\u54c1\u724c\u3002(both from Emplifi)<\/p>\n

\u906d\u53d7\u4e0d\u6ee1\u4f53\u9a8c\u7684\u5ba2\u6237\uff0c\u51cf\u5c11\u6216\u7ec8\u6b62\u590d\u8d2d\u7684\u610f\u613f\u662f\u5e73\u5747\u6c34\u5e73\u76843\u500d<\/strong>\u5de6\u53f3\u3002\uff08\u500d\u5e02\u5f97<\/a>\uff09<\/p>\n

\u522b\u6307\u671b\u5ba2\u6237\u6765\u8fc1\u5c31\u4f60\uff0c\u800c\u662f\u4f60\u5f97\u53bb\u9002\u5e94\u5ba2\u6237\uff1a\u53ca\u65f6\u6d1e\u5bdf\u5ba2\u6237\u7684\u76ee\u6807\u9700\u6c42\u3001\u504f\u597d\u4e60\u60ef\u3001\u4f53\u9a8c\u53cd\u9988\uff0c\u7136\u540e\u4e0d\u65ad\u4f18\u5316\u4f60\u7684\u4ea7\u54c1\/\u670d\u52a1\u8bbe\u8ba1\u3002<\/p>\n

\u90a3\u4e48\u9996\u5148\uff0c\u4f60\u4e0e\u5ba2\u6237\u7684\u8ba4\u77e5\u548c\u611f\u77e5\u4e00\u81f4\u5417\uff1f<\/p>\n

6\u3001\u8ba4\u77e5\u5dee\u8ddd<\/strong><\/p>\n

85%<\/strong>\u7684\u54c1\u724c\u8ba4\u4e3a\u4ed6\u4eec\u63d0\u4f9b\u4e86\u4e2a\u6027\u5316\u7684\u5ba2\u6237\u4f53\u9a8c\uff0c\u4f46\u53ea\u670960%<\/strong>\u7684\u6d88\u8d39\u8005\u540c\u610f\u3002(Twillio)<\/p>\n

\u8d85\u8fc760%<\/strong>\u7684\u6d88\u8d39\u8005\u89c9\u5f97\u81ea\u5df1\u5728\u8d2d\u4e70\u65f6\u65e0\u6cd5\u5728\u793e\u4ea4\u5a92\u4f53\u4e0a\u83b7\u5f97\u4f18\u79c0\u7684\u5ba2\u6237\u670d\u52a1\u3002\u00a0(Emplifi)<\/p>\n

\u65e0\u7591\uff0c\u5728\u5ba2\u6237\u4f53\u9a8c\u6539\u5584\u7684\u8def\u4e0a\uff0c\u4f60\u8981\u8fc8\u7684\u7b2c\u4e00\u6b65\u5c31\u662f\u66f4\u53ca\u65f6\u7684\u5ba2\u6237\u6d1e\u5bdf\u548c\u66f4\u654f\u9510\u7684\u9700\u6c42\u611f\u77e5<\/strong>\uff0c\u81f3\u5c11\u4fdd\u8bc1\u4f60\u5728\u5bf9\u7684\u65b9\u5411\u4e0a\u52aa\u529b\u3002\u800c\u4e13\u4e1a\u7684\u5168\u6848\u8c03\u7814<\/strong>\uff0c\u548c\u5168<\/strong>\u9762\u3001\u7cbe\u51c6\u3001\u53ef\u9760\u7684\u5ba2\u6237\u6d1e\u5bdf<\/strong>\uff0c\u6b63\u662f\u6211\u4eec\u6240\u64c5\u957f\u7684\u3002\"\"\u6709\u4e86\u53ca\u65f6\u3001\u654f\u9510\u7684\u6d1e\u5bdf\u529b\uff0c\u63a5\u4e0b\u6765\u8be5\u600e\u4e48\u505a\u5462\uff1f\u5728\u6574\u4e2a\u5ba2\u6237\u65c5\u7a0b\u4e2d\uff0c\u4f60\u9700\u8981\u4f18\u5148\u5173\u6ce8\u8bc6\u522b\u548c\u89e3\u51b3\u5ba2\u6237\u7684\u5173\u952e\u75db\u70b9<\/strong>\u3002\u800c\u54ea\u4e9b\u662f\u5173\u952e\u75db\u70b9\u5462\uff1f<\/p>\n

7\u3001\u5173\u952e\u75db\u70b9<\/strong><\/p>\n

56%<\/strong>\u7684\u6d88\u8d39\u8005\u8ba4\u4e3a\uff0c\u201c\u5ba2\u6237\u670d\u52a1\u7684\u8d28\u91cf\u201d\u662f\u51b3\u5b9a\u4ed6\u4eec\u600e\u6837\u8bc4\u4ef7\u8be5\u54c1\u724c\u7684\u9996\u8981\u6807\u51c6\u3002(Emplifi)<\/p>\n

\u8d2d\u4e70\u540e\u7684\u4f53\u9a8c\u662f2024\u5e74\u6d88\u8d39\u8005\u8d2d\u4e70\u51b3\u7b56\u7684\u6700\u5927\u9a71\u52a8\u56e0\u7d20\u2014\u2014\u201c\u4ea7\u54c1\/\u670d\u52a1\u8d28\u91cf\u201d\uff0861%<\/strong>\uff09\u3001\u201c\u5ba2\u6237\u670d\u52a1\u652f\u6301\u201d\uff0847%<\/strong>\uff09\uff0c\u90fd\u9ad8\u4e8e\u201c\u4f4e\u4ef7\u201d\uff0843%<\/strong>\uff09\u3002(Qualtrics)<\/p>\n

\u5404\u9879\u62a5\u544a\u4e0d\u7ea6\u800c\u540c\u6307\u51fa\uff0c\u201c\u56de\u590d\u592a\u6162\uff0c\u7b49\u5f85\u8fc7\u4e45<\/strong>\u201d\u662f\u54c1\u724c\u6025\u9700\u89e3\u51b3\u7684\u5835\u70b9\u3002<\/p>\n

8\u3001\u5b9a\u4f4d\u5835\u70b9<\/strong><\/p>\n

61%<\/strong>\u5ba2\u6237\u8868\u793a\u5728\u7b80\u5355\u4e8b\u9879\u4e0a\u4ed6\u4eec\u613f\u610f\u81ea\u52a9\uff0c\u4f4665%<\/strong>\u7684\u5ba2\u6237\u4e5f\u5e0c\u671b\u4ed6\u4eec\u4e00\u8054\u7cfb\u54c1\u724c\u65b9\uff0c\u5c31\u80fd\u7acb\u5373\u5f97\u5230\u54cd\u5e94\u3002\uff08Salesforce\uff09\"\"52%<\/strong>\u7684\u6d88\u8d39\u8005\u5e0c\u671b\u4e00\u4e2a\u54c1\u724c\u80fd\u5728\u4e00\u4e2a\u5c0f\u65f6\u5185\u5f97\u5230\u56de\u5e94\u3002\u7136\u800c\uff0c39%<\/strong>\u7684\u4eba\u8868\u793a\u7b49\u5f85\u4e86\u4e24\u4e2a\u591a\u5c0f\u65f6\u624d\u5f97\u5230\u56de\u590d\u3002\u00a0(Emplifi)<\/p>\n

63%<\/strong>\u7684\u6d88\u8d39\u8005\u8868\u793a\u201c\u4e0e\u5ba2\u670d\u901a\u8bdd\u7b49\u5f85\u65f6\u95f4\u8fc7\u957f\u201d\u662f\u6700\u5f71\u54cd\u4ed6\u4eec\u5bf9\u54c1\u724c\u6001\u5ea6\u7684\u56e0\u7d20\uff0c\u5176\u6b21\u662f\u591a\u6b21\u8054\u7cfb\u65e0\u679c\u3001\u4e2d\u95f4\u88ab\u591a\u6b21\u8f6c\u63a5\uff0c\u5177\u4f53\u89c1\u4e0b\u8868\u00a0(Vonage)\uff1a\"\"\u201c\u4e2a\u6027\u5316\u4f53\u9a8c\u201d\u662f\u6700\u6709\u6548\u7684\u52a0\u5206\u9879\u3002<\/p>\n

9\u3001\u4e2a\u6027\u5316\u4f53\u9a8c<\/strong><\/p>\n

60%<\/strong>\u7684\u6d88\u8d39\u8005\u8868\u793a\uff0c\u4ed6\u4eec\u5c06\u5728\u83b7\u5f97\u4e2a\u6027\u5316\u8d2d\u4e70\u4f53\u9a8c\u540e\u6210\u4e3a\u56de\u5934\u5ba2\u3002\u00a0(Twillio)<\/p>\n

88%<\/strong>\u7684\u5728\u7ebf\u8d2d\u4e70\u8005\u4f1a\u7ee7\u7eed\u5728\u63d0\u4f9b\u4e2a\u6027\u5316\u4f53\u9a8c\u7684\u96f6\u552e\u5546\u7f51\u7ad9\u4e0a\u8d2d\u7269\uff0c\u5176\u4e2d\u5305\u62ec96%<\/strong>\u7684Z\u4e16\u4ee3\u548c97%<\/strong>\u7684\u5343\u79a7\u4e00\u4ee3\u3002\u00a0(Elastic)<\/p>\n

59%<\/strong>\u7684\u5728\u7ebf\u8d2d\u4e70\u8005\u8ba4\u4e3a\uff0c\u5728\u4e2a\u6027\u5316\u7684\u5728\u7ebf\u96f6\u552e\u5546\u5e97\u4e0a\uff0c\u66f4\u5bb9\u6613\u627e\u5230\u66f4\u6709\u8da3\u7684\u4ea7\u54c1\u3002(Invesp)<\/p>\n

\u5ba2\u6237\u4f53\u9a8c\u662f\u76f4\u63a5\u7275\u52a8\u4f01\u4e1a\u751f\u547d\u7ebf\u7684\u4e00\u4e2a\u5173\u952e\u56e0\u7d20\uff0c62%\u7684CX\u9886\u5bfc\u8005\u611f\u5230\u4ed6\u4eec\u5728\u63d0\u4f9b\u6d88\u8d39\u8005\u671f\u671b\u7684\u5373\u65f6\u4f53\u9a8c\u65b9\u9762\u843d\u540e\u3002\uff08Zendesk\uff09<\/p>\n

\u968f\u7740\u667a\u80fdCX\u7684\u5230\u6765\uff0c\u5404\u884c\u5404\u4e1a\u90fd\u5728\u96c6\u4e2d\u7cbe\u529b\u5229\u7528\u5b9e\u65f6\u6570\u636e\u6765\u5373\u65f6\u4fee\u590d\u7528\u6237\u4f53\u9a8c\u3002\u800c\u505a\u5230\u8fd9\u4e00\u70b9\uff0c\u4f60\u9996\u5148\u9700\u8981\u5b9e\u65f6\u76d1\u6d4b<\/strong>\u5404\u89e6\u70b9\u7684\u4f53\u9a8c\uff0c\u4ee5\u4fbf\u7b2c\u4e00\u65f6\u95f4\u53d1\u73b0\u5ba2\u8bc9\u6216\u5ba2\u6237\u4e0d\u6ee1\uff0c\u81ea\u52a8\u54cd\u5e94<\/strong>\u3001\u53ca\u65f6\u5904\u7406\u89e3\u51b3\u3002\u500d\u5e02\u5f97\u4e00\u7ad9\u5f0f\u4f53\u9a8c\u7ba1\u7406\u5e73\u53f0\u662f\u4f60\u7406\u60f3\u7684\u9009\u62e9\u3002<\/p>\n

\u5728\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u65b9\u9762\uff0c\u4eba\u5de5\u667a\u80fd\u548c\u65b0\u5174\u6280\u672f\u7684\u5e94\u7528\u5df2\u8d8a\u6765\u8d8a\u5e7f\u6cdb\uff1a<\/p>\n

10\u3001\u6280\u672f\u52a0\u6210<\/strong><\/p>\n

62%<\/strong>\u7684\u516c\u53f8\u6b63\u5728\u8bd5\u9a8c(29%<\/strong>)\u6216\u6269\u5927(33%<\/strong>)\u4f7f\u7528\u751f\u6210\u5f0f\u4eba\u5de5\u667a\u80fd\u3002(Forrester, via Forbes)<\/p>\n

60%<\/strong>\u7684CX\u9886\u5bfc\u8005\u9884\u8ba1\uff0c\u4eba\u5de5\u667a\u80fd\u5c06\u5728\u672a\u6765\u4e24\u5230\u4e94\u5e74\u5185\u5bf9\u5ba2\u6237\u4f53\u9a8c\u4ea7\u751f\u91cd\u5927\u5f71\u54cd\uff0c\u7279\u522b\u662f\u5728\u5ba2\u6237\u81ea\u52a9\u670d\u52a1\u3001\u83b7\u5f97\u5ba2\u6237\u6d1e\u5bdf\u529b\u3001\u5e76\u6388\u6743\u5458\u5de5\u4e13\u6ce8\u4e8e\u5177\u6709\u66f4\u9ad8\u5f71\u54cd\u529b\u7684\u4efb\u52a1\u7b49\u9886\u57df\u3002(CMSWire)<\/p>\n

\u670948%<\/strong>\u7684\u6d88\u8d39\u8005\u8868\u793a\u613f\u610f\u4e0e\u4f01\u4e1a\u7684\u4eba\u5de5\u667a\u80fd\u8fdb\u884c\u4e92\u52a8\u3002(Statista)<\/p>\n

\u6280\u672f\u7684\u5347\u7ea7\u4e3a\u4f53\u9a8c\u7ba1\u7406\u63d2\u4e0a\u4e86\u53cc\u7ffc\u3002\u4f5c\u4e3a\u4f53\u9a8c\u7ba1\u7406\u7684\u9886\u8dd1\u8005\uff0c\u500d\u5e02\u5f97\u4e5f\u79ef\u6781\u63a8\u52a8\u4eba\u5de5\u667a\u80fd\u4e0e\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u76f8\u7ed3\u5408\uff0c\u5229\u7528AI\u667a\u80fd\u5316<\/strong>\u548c\u4e2a\u6027\u5316<\/strong>\u7684\u7279\u70b9\uff0c\u5e2e\u4f60\u5168\u9762\u63d0\u5347\u5ba2\u6237\u6d1e\u5bdf\u548c\u4f53\u9a8c\u7ba1\u7406\u7684\u80fd\u529b\u3002\u5728\u4f53\u9a8c\u76d1\u6d4b\u4e0a\uff0c\u500d\u5e02\u5f97\u5229\u7528\u5927\u6a21\u578b\u9a71\u52a8\u7684VOC\u5f15\u64ce\uff0c\u6df1\u5ea6\u6d1e\u5bdf\u793e\u5a92\u8206\u60c5\u3001\u7535\u5546\u8bc4\u8bba\uff0c\u52a9\u4f60\u4e00\u952e\u89e3\u6790\uff1b\u5229\u7528\u5c0f\u500dAI\u5e2e\u4f60\u667a\u80fd\u751f\u6210\u95ee\u5377\uff1b\u540c\u65f6\uff0c\u81ea\u52a8\u6574\u5408\u5168\u6e20\u9053\u7684\u4f53\u9a8c\u6570\u636e\u548c\u4f01\u4e1a\u6c89\u6dc0\u7684\u884c\u4e3a\u6570\u636e\uff0c\u5e2e\u4f60\u81ea\u52a8\u5206\u6790\u5448\u73b0\u7ed3\u679c\u5728BI\u4eea\u8868\u76d8\u4e0a\uff1b\u500d\u5e02\u5f97\u5185\u8bbe\u7684\u7814\u7a76\u6a21\u578b\u4e5f\u53ef\u4ee5\u8fdb\u884c\u4e00\u7ad9\u5f0f\u8c03\u7814\u5206\u6790\uff0c\u52a9\u4f60\u79d1\u5b66\u51b3\u7b56\uff0c\u8d62\u5728\u5f53\u4e0b\u3002<\/p>\n

\u514d\u8d39\u83b7\u53d6PDF\u7248\uff0c\u8ffd\u8e2a\u6240\u6709\u6570\u636e\u80cc\u540e\u7684\u5b8c\u6574\u62a5\u544a\u6765\u6e90\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

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