{"id":5374,"date":"2023-06-28T17:13:03","date_gmt":"2023-06-28T09:13:03","guid":{"rendered":"https:\/\/www.bestcem.com\/blog\/?p=5374"},"modified":"2026-04-27T14:50:35","modified_gmt":"2026-04-27T06:50:35","slug":"cem%e4%b8%a8%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e6%97%85%e7%a8%8b%e7%9a%84%e5%a4%9a%e7%bb%b4%e5%88%86%e6%9e%90%e6%96%b9%e6%b3%95","status":"publish","type":"post","link":"https:\/\/www.bestcem.com\/blog\/cem%e4%b8%a8%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e6%97%85%e7%a8%8b%e7%9a%84%e5%a4%9a%e7%bb%b4%e5%88%86%e6%9e%90%e6%96%b9%e6%b3%95\/","title":{"rendered":"CEM\u4e28\u5ba2\u6237\u4f53\u9a8c\u65c5\u7a0b\u7684\u591a\u7ef4\u5206\u6790\u65b9\u6cd5"},"content":{"rendered":"<p>\u5728\u6570\u5b57\u5316\u8d4b\u80fd\u7684\u5ba2\u6237\u4f53\u9a8c\u7684\u65f6\u4ee3\uff0c\u5ba2\u6237\u4f53\u9a8c\u5206\u6790\u4f9d\u8d56\u4e8e\u6570\u5b57\u5316\u7684\u652f\u6301\u3002\u6b63\u6240\u8c13\u201c\u6ca1\u6709\u5ea6\u91cf\uff0c\u5c31\u6ca1\u6709\u7ba1\u7406\u201d\uff0c\u201c\u5ea6\u91cf\u201d\u662f\u5b9e\u73b0\u5ba2\u6237\u4f53\u9a8c\u9488\u5bf9\u6027\u4f18\u5316\u4e0e\u6574\u6539\u7684\u524d\u63d0\u3002\u5ba2\u6237\u4f53\u9a8c\u5206\u6790\u5de5\u5177\u6b63\u662f\u6570\u5b57\u5316\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u7684\u6280\u672f\u5e95\u5ea7\u3002<\/p>\n<p>\u8fd9\u4e00\u8282\uff0c\u6211\u4eec\u5c06\u4ee5\u500d\u5e02\u5f97CEM\u5185\u7f6e\u7684\u6570\u636e\u7edf\u8ba1\u6d1e\u5bdf\u5de5\u5177SPSSPRO\u4e3a\u4f8b\uff0c\u6765\u770b\u5ba2\u6237\u4f53\u9a8c\u5206\u6790\u5de5\u5177\u7684\u5e94\u7528\u662f\u5982\u4f55\u8d4b\u80fd\u4f53\u9a8c\u7ba1\u7406\u3002<\/p>\n<h3>1\u3001\u573a\u666f\u5316\u5206\u6790<\/h3>\n<p>\u5728\u4f01\u4e1a\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u5b9e\u8df5\u4e2d\uff0cNPS\u5e38\u5e38\u88ab\u4f5c\u4e3a\u4f01\u4e1a\u7684\u5317\u6781\u661f\u6307\u6807\u4f7f\u7528\u3002NPS\u6307\u6807\u7b80\u5355\u6613\u61c2\uff0c\u5bb9\u6613\u8ba1\u7b97\u548c\u89e3\u8bfb\uff0c\u4f5c\u4e3a\u5ba2\u6237\u5fe0\u8bda\u5ea6\u548c\u4f01\u4e1a\u53e3\u7891\u7684\u91cd\u8981\u6307\u6807\uff0c\u7ecf\u5e38\u7528\u4e8e\u8bc4\u4f30\u548c\u6539\u5584\u4f01\u4e1a\u7684\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u548c\u8425\u9500\u7b56\u7565\u3002<\/p>\n<p>\u6211\u4eec\u4f7f\u7528\u500d\u5e02\u5f97\u7cfb\u7edf\u6536\u96c6\u4e86\u5ba2\u6237\u7684NPS\u8bc4\u4ef7\u540e\uff0c\u6839\u636eNPS\u7684\u8ba1\u7b97\u672f\u516c\u5f0f\uff0c\u53ef\u4ee5\u5bf9\u5ba2\u6237\u8fdb\u884cNPS\u7b49\u7ea7\u5206\u7c7b\uff1a\u63a8\u8350\u8005\uff0c\u4e2d\u7acb\u8005\uff0c\u6279\u8bc4\u8005\u3002<\/p>\n<p>NPS=\uff08\u63a8\u8350\u8005\u6570\/\u603b\u6837\u672c\u6570\uff09\u00d7100% 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loading=\"lazy\" class=\"aligncenter size-full wp-image-5381\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/7.png\" alt=\"\" width=\"1080\" height=\"464\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/7.png 1080w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/7-300x129.png 300w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/7-1024x440.png 1024w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/7-768x330.png 768w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/7-140x60.png 140w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><br \/>\n\u7ebf\u6027\u56de\u5f52\u5c5e\u4e8e\u8f83\u4e3a\u590d\u6742\u7684\u7edf\u8ba1\u5206\u6790\u6a21\u578b\uff0c\u4f46\u662f\u4e0d\u540c\u4e8e\u4f20\u7edf\u5ba2\u6237\u7aef\u7edf\u8ba1\u5206\u6790\u8f6f\u4ef6\uff0cSPSSPRO\u4f9d\u7136\u652f\u6301\u901a\u8fc7\u62d6\u62c9\u62fd\u64cd\u4f5c\uff0c\u5c06\u9700\u8981\u5206\u6790\u7684\u81ea\u53d8\u91cfX\uff08\u6848\u4f8b\u4e2d\u662f\u201c\u6027\u522b\u201d\u3001\u201c\u4ea7\u54c1\u7c7b\u578b\u201d\u3001\u201c\u5ba2\u6237\u7b49\u7ea7\u201d\uff09\u548c\u56e0\u53d8\u91cfY\uff08\u6848\u4f8b\u4e2d\u662f\u201c\u603b\u4f53NPS\u63a8\u8350\u503c\u201d\uff09\u76f4\u63a5\u62d6\u62fd\u5230\u53d8\u91cf\u6846\u5373\u53ef\u83b7\u5f97\u5206\u6790\u7ed3\u679c\uff1a<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-5382\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/8.png\" alt=\"\" width=\"1080\" height=\"478\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/8.png 1080w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/8-300x133.png 300w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/8-1024x453.png 1024w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/8-768x340.png 768w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/8-136x60.png 136w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><br \/>\n\u901a\u8fc7SPSSPRO\u8f93\u51fa\u7684\u667a\u80fd\u5206\u6790\u62a5\u544a\uff0c\u6211\u4eec\u53ef\u4ee5\u8fdb\u4e00\u6b65\u83b7\u5f97\u5206\u6790\u7ed3\u679c\uff1a<\/p>\n<p>\u25cf 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size-full wp-image-5383\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/9.png\" alt=\"\" width=\"1080\" height=\"613\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/9.png 1080w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/9-300x170.png 300w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/9-1024x581.png 1024w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/9-768x436.png 768w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2023\/06\/9-106x60.png 106w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><br 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href=\"https:\/\/www.bestcem.com\/\">\u500d\u5e02\u5f97<\/a><\/section>\n<section>\u4e86\u89e3\u66f4\u591a<a href=\"https:\/\/mp.weixin.qq.com\/s\/HKveffQiErIyUDenaeMO6w\"><strong>\u6570\u5b57\u5316\u7684\u4f53\u9a8c\u7ba1\u7406\u65b9\u6848\u00a0<\/strong><\/a><\/section>\n<section>\u54a8\u8be2\u7535\u8bdd\uff1a021-61139761<\/section>\n<section><\/section>\n<section><\/section>\n<section><\/section>\n<section><\/section>\n<section><img src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/07\/1-%E5%85%AC%E5%8F%B7%E7%94%A8-%E5%8D%AB%E7%93%B4%E7%A0%81.gif\" \/><\/section>\n","protected":false},"excerpt":{"rendered":"<p>\u5728\u6570\u5b57\u5316\u8d4b\u80fd\u7684\u5ba2\u6237\u4f53\u9a8c\u7684\u65f6\u4ee3\uff0c\u5ba2\u6237\u4f53\u9a8c\u5206\u6790\u4f9d\u8d56\u4e8e\u6570\u5b57\u5316\u7684\u652f\u6301\u3002\u6b63\u6240\u8c13\u201c\u6ca1\u6709\u5ea6\u91cf\uff0c\u5c31\u6ca1\u6709\u7ba1\u7406\u201d\uff0c\u201c\u5ea6\u91cf\u201d\u662f\u5b9e\u73b0\u5ba2 &hellip; 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