{"id":4737,"date":"2022-12-09T14:47:19","date_gmt":"2022-12-09T06:47:19","guid":{"rendered":"https:\/\/www.bestcem.com\/blog\/?p=4737"},"modified":"2022-12-13T15:52:15","modified_gmt":"2022-12-13T07:52:15","slug":"%e6%8b%92%e7%bb%9d%e5%a4%b4%e7%97%9b%e5%8c%bb%e5%a4%b4%e3%80%81%e8%84%9a%e7%97%9b%e5%8c%bb%e8%84%9a%ef%bc%8c%e4%bb%8e%e5%ae%a2%e6%88%b7%e6%97%85%e7%a8%8b%e5%87%ba%e5%8f%91%e6%bf%80","status":"publish","type":"post","link":"https:\/\/www.bestcem.com\/blog\/%e6%8b%92%e7%bb%9d%e5%a4%b4%e7%97%9b%e5%8c%bb%e5%a4%b4%e3%80%81%e8%84%9a%e7%97%9b%e5%8c%bb%e8%84%9a%ef%bc%8c%e4%bb%8e%e5%ae%a2%e6%88%b7%e6%97%85%e7%a8%8b%e5%87%ba%e5%8f%91%e6%bf%80\/","title":{"rendered":"\u62d2\u7edd\u201c\u5934\u75db\u533b\u5934\u3001\u811a\u75db\u533b\u811a\u201d\uff0c\u4ece\u5ba2\u6237\u65c5\u7a0b\u51fa\u53d1\u6fc0\u6d3b\u6c89\u9ed8\u7684\u5ba2\u6237"},"content":{"rendered":"<p>\u5728\u7ecf\u5386\u4e86\u6d41\u91cf\u4e3a\u738b\u7684\u90a3\u4e9b\u65e5\u5b50\u540e\uff0c\u4f01\u4e1a\u7559\u4e0b\u4e86\u4e0d\u5c11\u201c\u540e\u9057\u75c7\u201d\uff0c\u5bf9\u4e8e\u62c9\u65b0\u6709\u7740\u5929\u7136\u7684\u7126\u8651\u3002\u5f80\u5f80\u5728\u62c9\u65b0\u4e2d\u4f1a\u5ffd\u89c6\u6216\u65e0\u6687\u987e\u53ca\u5df2\u6709\u5ba2\u6237\u7684\u6d41\u5931\uff0c\u7ed3\u679c\u5c31\u5bfc\u81f4\u5de6\u624b\u62c9\u65b0\uff0c\u53f3\u624b\u6d41\u5931\u7684\u7a98\u51b5\u3002<\/p>\n<p>\u4f17\u6240\u5468\u77e5\uff0c\u4f01\u4e1a\u7559\u4f4f\u8001\u987e\u5ba2\u7684\u80fd\u529b\u662f\u4f01\u4e1a\u4fdd\u6301\u5e02\u573a\u4efd\u989d\u7684\u5173\u952e\u3002\u5b9e\u9645\u4e0a\uff0c\u7559\u4f4f\u8001\u987e\u5ba2\u6bd4\u5f00\u53d1\u65b0\u987e\u5ba2\u8981\u5bb9\u6613\u5f97\u591a\uff0c\u6210\u672c\u4e5f\u4f4e\u5f97\u591a\u3002<\/p>\n<p>\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u6210\u4e3a\u4e86\u4f01\u4e1a\u6293\u4f4f\u8001\u987e\u5ba2\u975e\u5e38\u91cd\u8981\u7684\u4e00\u73af\uff0c\u4f53\u9a8c\u7684\u529b\u91cf\u8ff8\u53d1\u3002\u800c\u5f53\u6211\u4eec\u5728\u8c08\u53ca\u5ba2\u6237\u4f53\u9a8c\u7684\u65f6\u5019\u4f1a\u8bf4\u201c\u6d1e\u5bdf\u5ba2\u6237\u5fc3\u58f0\u201d\uff0c\u90a3\u4e48\u5982\u679c\u4f60\u7684\u5ba2\u6237\u662f\u6c89\u9ed8\u7684\u5ba2\u6237\u5462\uff1f<\/p>\n<h3>\u6765\u81ea\u6c89\u9ed8\u80cc\u540e\u7684\u5a01\u80c1<\/h3>\n<p>SamDeep\u548cLyleSussman\u5728\u300aSmart Moves for People in Charge\u300b\u4e00\u4e66\u4e2d\u63d0\u5230\uff1a<\/p>\n<p>\u572827\u4e2a\u4e0d\u6ee1\u610f\u7684\u5ba2\u4eba\u4e2d\uff0c\u53ea\u6709\u4e00\u4e2a\u4eba\u4f1a\u6295\u8bc9\uff0c\u7136\u800c\u5728\u4e0d\u6295\u8bc9\u768426\u4eba\u4e2d\uff0c\u670918\u4e2a\u4eba\u518d\u4e5f\u4e0d\u767b\u95e8\u3002\u5e76\u4e14\u4e00\u822c\u60c5\u51b5\u4e0b\uff0c\u4e00\u4e2a\u4e0d\u6ee1\u610f\u7684\u987e\u5ba2\u4f1a\u5c06\u5176\u4e0d\u5e78\u7684\u906d\u9047\u81f3\u5c11\u544a\u8bc910\u4eba\u3002<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-4738\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/images.jpg\" alt=\"\" width=\"400\" height=\"618\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/images.jpg 440w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/images-194x300.jpg 194w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/images-39x60.jpg 39w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>\u4e0d\u96be\u770b\u51fa\uff0c\u6700\u7ec8\u9009\u62e9\u6c89\u9ed8\u5e76\u79bb\u5f00\u7684\u5ba2\u6237\u6570\u91cf\u8fdc\u6bd4\u8fdb\u884c\u6295\u8bc9\u7684\u5ba2\u6237\u6570\u91cf\u8981\u591a\u3002\u56e0\u6b64\uff0c\u613f\u610f\u544a\u8bc9\u4f01\u4e1a\u201c\u6211\u4e0d\u6ee1\u610f\u7684\u201d\u7684\u8fd9\u90e8\u5206\u5ba2\u6237\u76f8\u6bd4\u4e8e\u9ed8\u9ed8\u8d70\u5f00\u7684\u5ba2\u6237\u66f4\u6709\u610f\u613f\u7ee7\u7eed\u4e0e\u4f01\u4e1a\u4fdd\u6301\u5173\u7cfb\u3002<\/p>\n<p><strong>\u6295\u8bc9\u7684\u5ba2\u6237<\/strong><\/p>\n<p>\u5bf9\u4e8e\u613f\u610f\u544a\u8bc9\u4f01\u4e1a\u201c\u6211\u4e0d\u6ee1\u610f\u201d\u7684\u8fd9\u90e8\u5206\u5ba2\u6237\uff0c\u4f01\u4e1a\u5f80\u5f80\u4f1a\u7ed9\u4e88\u9ad8\u5ea6\u5173\u6ce8\u3002<\/p>\n<p>\u4e3e\u4e2a\u4f8b\u5b50\uff1a\u67d0\u5546\u573a\u5ba2\u670d\u90e8\u95e8\u4e3b\u7ba1\u5f20\u7ecf\u7406\u8fd1\u671f\u90ae\u7bb1\u91cc\u5bc6\u96c6\u5730\u6536\u5230\u4e86\u4e00\u4e9b\u4f4e\u5206\u95ee\u5377\u89e6\u53d1\u7684\u9884\u8b66\u5de5\u5355\u63d0\u9192\uff0c\u53d1\u73b0\u597d\u591a\u4e2a\u5de5\u5355\u90fd\u662f\u4e0e\u7a7a\u8c03\u76f8\u5173\uff0c\u5e76\u4e14\u90fd\u662f\u201c\u5410\u69fd\u201d\u6e29\u5ea6\u592a\u9ad8\u3001\u6709\u5f02\u5473\u3001\u7a7a\u6c14\u4e0d\u6d41\u901a\u3002\u5f20\u7ecf\u7406\u534f\u8c03\u5546\u573a\u5de5\u7a0b\u90e8\u5bf9\u7a7a\u8c03\u8fdb\u884c\u4e86\u6e05\u6d17\u3001\u65b0\u98ce\u529f\u80fd\u6d4b\u8bd5\u3001\u8c03\u6e29\u3002<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-4739\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465151839_0.jpg\" alt=\"\" width=\"400\" height=\"170\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465151839_0.jpg 900w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465151839_0-300x128.jpg 300w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465151839_0-768x327.jpg 768w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465151839_0-141x60.jpg 141w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>\u8fd9\u91cc\uff0c\u5f53\u4f01\u4e1a\u6536\u5230\u201c\u4e0d\u6ee1\u610f\u201d\u4e4b\u540e\uff0c\u901a\u8fc7\u500d\u5e02\u5f97CEM\u7cfb\u7edf\u5185\u7f6e\u7684\u4e00\u5957\u201c\u79d2\u7ea7\u201d\u53d1\u5355\u3001\u81ea\u52a8\u5206\u914d\u7684\u9884\u8b66\u5de5\u5355\u6a21\u5757\u5f0f\uff0c\u9488\u5bf9\u7528\u6237\u7684\u4f53\u9a8c\u95ee\u9898\u548c\u4f4e\u5206\u53cd\u9988\uff0c\u7b2c\u4e00\u65f6\u95f4\u751f\u6210\u9884\u8b66\u5de5\u5355\u81ea\u52a8\u5206\u6d3e\u7ed9\u8d1f\u8d23\u4eba\uff0c\u53ca\u65f6\u901a\u77e5\u8d23\u4efb\u4eba\u91c7\u53d6\u8ddf\u8fdb\u52a8\u4f5c\uff0c\u5f62\u6210\u95ed\u73af\u884c\u52a8\u3002<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-4740\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u4ea7\u54c1\u9875\u914d\u56fe_09.png\" alt=\"\" width=\"400\" height=\"225\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u4ea7\u54c1\u9875\u914d\u56fe_09.png 1920w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u4ea7\u54c1\u9875\u914d\u56fe_09-300x169.png 300w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u4ea7\u54c1\u9875\u914d\u56fe_09-1024x576.png 1024w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u4ea7\u54c1\u9875\u914d\u56fe_09-768x432.png 768w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u4ea7\u54c1\u9875\u914d\u56fe_09-1536x864.png 1536w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u4ea7\u54c1\u9875\u914d\u56fe_09-107x60.png 107w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u6c89\u9ed8\u7684\u5ba2\u6237<\/strong><\/p>\n<p>\u4f46\u662f\uff0c\u6211\u4eec\u662f\u4e0d\u662f\u5c31\u8fd9\u6837\u653e\u5f03\u8fd9\u4e9b\u6c89\u9ed8\u7684\u5ba2\u6237\u5462\uff1f<\/p>\n<p>\u4e00\u65b9\u9762\uff0c\u6c89\u9ed8\u7684\u5ba2\u6237\u5e76\u4e0d\u662f\u201c\u4e0d\u8ba1\u8f83\u201d\uff0c\u4ed6\u4eec\u53ea\u662f\u4e0d\u613f\u4e0e\u4f01\u4e1a\u76f4\u63a5\u6c9f\u901a\uff0c\u4ed6\u4eec\u540c\u6837\u4f1a\u53bb\u8868\u8fbe\u81ea\u5df1\u7684\u4e0d\u6ee1\uff0c\u6709\u53ef\u80fd\u662f\u5411\u81ea\u5df1\u7684\u4eb2\u53cb\u5410\u69fd\u3001\u4e5f\u6709\u53ef\u80fd\u901a\u8fc7\u793e\u4ea4\u5e73\u53f0\u53d1\u6587\u3002<\/p>\n<p>\u5728\u5f53\u4e0b\u8fd9\u6837\u4e00\u4e2a\u4e92\u8054\u7f51\u548c\u751f\u6d3b\u5bc6\u5207\u4ea4\u7ec7\u7684\u65f6\u4ee3\uff0c\u6d88\u8d39\u8005\u6108\u53d1\u4e60\u60ef\u5728\u5404\u4e2a\u516c\u5171\u5e73\u53f0\u4e0a\u53d1\u8868\u81ea\u5df1\u7684\u8bc9\u6c42\u3001\u8868\u8fbe\u81ea\u5df1\u7684\u610f\u89c1\uff0c\u800c\u8fd9\u4e9b\u8bc9\u6c42\u548c\u610f\u89c1\u5728\u793e\u4ea4\u5a92\u4f53\u4e2d\u88ab\u5feb\u901f\u4f20\u64ad\u5e76\u53d1\u9175\u3002<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-4741\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465466239_0.jpg\" alt=\"\" width=\"400\" height=\"170\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465466239_0.jpg 900w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465466239_0-300x128.jpg 300w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465466239_0-768x327.jpg 768w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465466239_0-141x60.jpg 141w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><br \/>\n\u5f53\u8fd9\u4e9b\u8d1f\u9762\u8bc4\u4ef7\u7d2f\u79ef\u6210\u8206\u60c5\uff0c\u4fbf\u4f1a\u5bf9\u4f01\u4e1a\u6574\u4f53\u54c1\u724c\u5f62\u8c61\u9020\u6210\u4e0d\u53ef\u4f30\u91cf\u7684\u5f71\u54cd\uff0c\u751a\u81f3\u4e0d\u53ef\u9006\u8f6c\u3002<\/p>\n<p>\u53e6\u4e00\u65b9\u9762\uff0c\u4f01\u4e1a\u7684\u5ba2\u670d\u90e8\u95e8\u6216\u8005\u8fd0\u8425\u90e8\u95e8\u5bf9\u4e8e\u5ba2\u6237\u6d41\u5931\u95ee\u9898\u662f\u975e\u5e38\u5173\u6ce8\u7684\uff0c\u901a\u8fc7\u5931\u53bb\u7684\u5ba2\u6237\u6570\u91cf\u8861\u91cf\u6d41\u5931\u7387\u662f\u6700\u57fa\u672c\u529e\u6cd5\uff0c\u4f46\u8fd9\u4e48\u505a\u51e0\u4e4e\u5f88\u96be\u8ba9\u516c\u53f8\u770b\u5230\u6539\u8fdb\u7684\u673a\u4f1a\u3002<\/p>\n<p>\u56e0\u6b64\uff0c\u770b\u6d41\u5931\u7387\u53ea\u505c\u7559\u5728\u77e5\u9053\u6d41\u5931\u591a\u5c11\u7528\u6237\u4e0a\u662f\u4e0d\u660e\u667a\u7684\uff0c\u6316\u6398\u80cc\u540e\u7684\u539f\u56e0\u624d\u662f\u964d\u4f4e\u5ba2\u6237\u6d41\u5931\u7387\u7684\u6839\u672c\u3002\u8fd9\u6837\u4e5f\u4f1a\u8ba9\u4fdd\u6d3b\u8dc3\u3001\u9632\u6d41\u5931\u7684\u8fd0\u8425\u7b56\u7565\u6216\u8425\u9500\u6d3b\u52a8\u6548\u679c\u66f4\u597d\u3002<\/p>\n<h3>\u8bc6\u522b\u6c89\u9ed8\u7684\u5ba2\u6237<\/h3>\n<p>\u5f53\u6c89\u9ed8\u7684\u5ba2\u6237\u79bb\u5f00\u540e\uff0c\u4f01\u4e1a\u662f\u5f88\u96be\u4e0e\u8fd9\u90e8\u5206\u5ba2\u6237\u83b7\u53d6\u76f4\u63a5\u7684\u8054\u7cfb\uff0c\u4ed6\u4eec\u53ef\u80fd\u53d6\u5173\u4e86\u516c\u4f17\u53f7\u3001\u9000\u8ba2\u4e86\u77ed\u4fe1\u3001\u5220\u9664\u4e86\u4f01\u4e1a\u5ba2\u670d\u7684\u5fae\u4fe1&#8230;&#8230;<\/p>\n<p>\u56e0\u6b64\uff0c\u8bc6\u522b\u6c89\u9ed8\u7684\u5ba2\u6237\u66f4\u9700\u8981\u4e00\u4e9b\u5148\u884c\u6307\u6807\uff0c\u4f8b\u5982\u51c0\u63a8\u8350\u503c\uff08Net Promoter Score\uff09\uff0cNPS\u662f\u5148\u884c\u6307\u6807\u7684\u597d\u4f8b\u5b50\u3002NPS\u5728\u4e00\u5b9a\u7a0b\u5ea6\u4e0a\u53ef\u4ee5\u770b\u5230\u4f01\u4e1a\u5f53\u524d\u548c\u672a\u6765\u4e00\u6bb5\u65f6\u95f4\u7684\u53d1\u5c55\u8d8b\u52bf\u3001\u6301\u7eed\u76c8\u5229\u80fd\u529b\uff0c\u6240\u4ee5NPS\u5728\u516c\u53f8\u4e1a\u52a1\u9884\u6d4b\u3001\u4ef7\u503c\u8bc4\u4f30\u548c\u5185\u90e8\u8003\u6838\u65b9\u9762\u90fd\u53ef\u4ee5\u5f97\u5230\u5f88\u597d\u7684\u5e94\u7528\u3002<\/p>\n<p>\u867d\u7136\u6c89\u9ed8\u7684\u5ba2\u6237\u4f1a\u5bf9\u4f01\u4e1a\u7684\u4e1a\u52a1\u4ea7\u751f\u8d1f\u9762\u5f71\u54cd\uff0c\u4f46\u540c\u65f6\u4ed6\u4eec\u4e5f\u662f\u4e00\u79cd\u88ab\u5ffd\u89c6\u7684\u8d44\u6e90\u3002<\/p>\n<h3>\u4ece\u5ba2\u6237\u65c5\u7a0b\u53d1\u6398\u6c89\u9ed8\u5728\u4f55\u5904<\/h3>\n<p>\u4e3e\u4e2a\u4f8b\u5b50\uff1a\u5728SaaS\u4f01\u4e1a\u4e2d\uff0c\u5ba2\u6237\u6d41\u5931\u7387\u662f\u5728\u4e00\u5b9a\u65f6\u95f4\u6bb5\u5185\u53d6\u6d88\u670d\u52a1\u8ba2\u9605\u7528\u6237\u6570\u5360\u8ba2\u9605\u7528\u6237\u6570\u7684\u767e\u5206\u6bd4\uff0c\u4e00\u822cSaaS\u4f01\u4e1a\u8ba4\u4e3a\u6bcf\u5e745-7%\u7684\u6d41\u5931\u7387\u662f\u53ef\u4ee5\u63a5\u53d7\u3002\u540c\u65f6\uff0c\u4f01\u4e1a\u4e5f\u53ef\u4ee5\u7528\u8425\u6536\u6765\u8f85\u52a9\u8861\u91cf\u5ba2\u6237\u6d41\u5931\u7387\uff0c\u8ba1\u7b97\u65f6\u53ef\u4ee5\u901a\u8fc7\u5236\u5b9a\u5408\u7406\u7684\u8861\u91cf\u5468\u671f\uff0c\u901a\u8fc7\u6bd4\u5bf9\u516c\u53f8\u6bcf\u6708\u7684MRR\uff08\u6708\u5ea6\u91cd\u590d\u6027\u6536\u5165\uff09\u6765\u5224\u65ad\u5ba2\u6237\u6d41\u5931\u7387\u3002<\/p>\n<p>\u4f46\u662f\u60f3\u8981\u6316\u6398\u4ed6\u4eec\u6c89\u9ed8\u7684\u539f\u56e0\u3001\u6c89\u9ed8\u5728\u54ea\u91cc\u3001\u4f55\u65f6\u4f1a\u6c89\u9ed8\uff0c\u8fd9\u6837\u5355\u7eaf\u4f9d\u9760\u8fd0\u8425\u6570\u636e\u7684\u5ba2\u6237\u6d41\u5931\u5206\u6790\u5c31\u663e\u5f97\u6709\u4e9b\u65e0\u80fd\u4e3a\u529b\u3002<\/p>\n<p>\u201c\u5934\u75db\u533b\u5934\u3001\u811a\u75db\u533b\u811a\u201d\uff0c\u8fd9\u4e2a\u662f\u4f01\u4e1a\u5728\u7ecf\u8425\u4e2d\u7ecf\u5e38\u53d1\u751f\u7684\u95ee\u9898\u3002<\/p>\n<p>\u56e0\u6b64\uff0c\u60f3\u8981\u53d1\u73b0\u66f4\u591a\u6c89\u9ed8\u7684\u5ba2\u6237\uff0c\u6211\u4eec\u9700\u8981\u5c06\u5ba2\u6237\u653e\u5728\u5b8c\u6574\u7684\u5ba2\u6237\u65c5\u7a0b\u4e2d\u53bb\u770b\u3002<\/p>\n<p>\u4e3e\u4e2a\u4f8b\u5b50\uff1a\u5f53\u4f01\u4e1a\u53d1\u73b0\u552e\u540e\u6295\u8bc9\u591a\u7684\u65f6\u5019\uff0c\u4f01\u4e1a\u5c31\u4f1a\u53bb\u6539\u5584\u552e\u540e\u90e8\u95e8\u7684\u670d\u52a1\uff0c\u589e\u52a07*24\u7535\u8bdd\u3001\u4eba\u673a\u5ba2\u670d\u7b49\u7b49\u3002\u4f46\u662f\u8fd9\u5f80\u5f80\u5e76\u6ca1\u6709\u771f\u6b63\u89e3\u51b3\u95ee\u9898\uff0c\u8fd9\u91cc\u5bfc\u81f4\u5ba2\u6237\u4f53\u9a8c\u5dee\u7684\u539f\u56e0\u53ef\u80fd\u662f\u524d\u671f\u7684\u5938\u5927\u5ba3\u4f20\u5bfc\u81f4\u4e86\u5ba2\u6237\u6536\u5230\u8d27\u4e4b\u540e\u7684\u843d\u5dee\u592a\u5927\uff0c\u800c\u5e26\u6765\u7684\u4f53\u9a8c\u65ad\u88c2\u3002<\/p>\n<p>\u53c8\u6bd4\u5982\u4e00\u5bb6\u300c\u4e94\u661f\u7ea7\u300d\u5496\u5561\u5385\uff0c\u5ba2\u6237\u5bf9\u53e3\u5473\u3001\u73af\u5883\u3001\u670d\u52a1\u5404\u9879\u8bc4\u5206\u90fd\u5f88\u9ad8\uff0c\u4f46\u4e5f\u6709\u4e0d\u5c11\u7528\u6237\u62b1\u6028\u8bf4\u5496\u5561\u5385\u7684\u4f4d\u7f6e\u96be\u627e\uff0c\u4e0d\u597d\u505c\u8f66\uff0c\u5ea7\u4f4d\u6bd4\u8f83\u62e5\u6324\uff0c\u7a7a\u95f4\u5c0f\u7b49\u3002<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-4742\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465879219_0.jpg\" alt=\"\" width=\"400\" height=\"170\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465879219_0.jpg 900w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465879219_0-300x128.jpg 300w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465879219_0-768x327.jpg 768w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2022\/12\/\u56fe\u602a\u517d_1670465879219_0-141x60.jpg 141w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><br \/>\n\u4e0d\u540c\u7684\u89e6\u70b9\u3001\u4e0d\u540c\u7684\u573a\u666f\uff0c\u4f1a\u7ed9\u7528\u6237\u5e26\u6765\u4e0d\u540c\u7684\u4f53\u9a8c\uff0c\u8fd9\u4e9b\u4f53\u9a8c\u4ece\u7528\u6237\u7684\u89c6\u89d2\u6765\u770b\u5b9e\u9645\u4e0a\u6784\u6210\u4e86\u4e00\u4e2a\u5b8c\u6574\u7684\u65c5\u7a0b\u3002<\/p>\n<p>\u6570\u5b57\u5316\u50ac\u751f\u4e86\u66f4\u591a\u5ba2\u6237\u4f53\u9a8c\u89e6\u70b9\u4ea7\u751f\u5e76\u5448\u73b0\u7206\u53d1\u5f0f\u589e\u957f\uff0c\u8fd9\u4e5f\u5012\u903c\u4f01\u4e1a\u4ece\u5355\u4e00\u89c6\u89d2\u671d\u5168\u751f\u547d\u5468\u671f\u7684\u4f53\u9a8c\u89c2\u5bdf\u8f6c\u53d8\uff0c\u4ee5\u4fbf\u4e8e\u66f4\u7cbe\u7ec6\u5316\u7684\u9700\u6c42\u89e3\u6790\u3001\u7b56\u7565\u5236\u5b9a\u7b49\u3002<\/p>\n<p>\u5f53\u7136\uff0c\u6570\u5b57\u5316\u7684\u7ba1\u7406\u65b9\u5f0f\u4e5f\u4e3a\u4f01\u4e1a\u63d0\u4f9b\u4e86\u4fbf\u5229\u3002<\/p>\n<p>\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u5e73\u53f0\u53ef\u4ee5\u96c6\u6210\u6765\u81ea\u4e0d\u540c\u5ba2\u6237\u89e6\u70b9\u4e0a\u7684\u5ba2\u6237\u4f53\u9a8c\u6570\u636e\uff0c\u5e2e\u52a9\u4f01\u4e1a\u5b9e\u73b0\u591a\u7ef4\u3001\u5b9e\u65f6\u3001\u53ef\u89c6\u7684\u5ba2\u6237\u4f53\u9a8c\u6d1e\u5bdf\u3002\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u5e73\u53f0\u65e2\u53ef\u4ee5\u6d1e\u5bdf\u5230\u5ba2\u6237\u7684NPS\u3001CSAT\u7b49\u7ed3\u6784\u5316\u4f53\u9a8c\u6570\u636e\uff0c\u4e5f\u53ef\u4ee5\u6355\u6349\u5916\u90e8\u5e73\u53f0\u7684\u793e\u4ea4\u53cd\u9988\u3001\u8bc4\u8bba\u7b49\u975e\u7ed3\u6784\u5316\u6570\u636e\u7b49\uff0c\u57fa\u4e8eAI\u3001NLP\u3001\u77e5\u8bc6\u56fe\u8c31\u7b49\u65b9\u5f0f\u5b9e\u73b0\u4f53\u9a8c\u6570\u636e\u5206\u6790\u4e0e\u5448\u73b0\u3002<\/p>\n<p>\u8fdb\u4e00\u6b65\u7684\uff0c\u4f01\u4e1a\u57fa\u4e8e\u4f53\u9a8c\u7ba1\u7406\u5e73\u53f0\u4e2dBI\u4eea\u8868\u76d8\u7b49\u6a21\u5757\uff0c\u5c06\u6e05\u6670\u770b\u5230\u56f4\u7ed5\u5ba2\u6237\u65c5\u7a0b\u573a\u666f\u76f8\u5173\u7684\u5ba2\u6237\u6001\u5ea6\u3001\u611f\u53d7\u3001\u884c\u4e3a\u7b49\u6570\u636e\uff0c\u5982\u5ba2\u6237\u6807\u7b7e\u3001\u5ba2\u6237\u540d\u7247\u3001\u5ba2\u6237\u884c\u4e3a\u8db3\u8ff9\u7b49\uff0c\u52a9\u529b\u5b9e\u73b0\u5bf9\u5ba2\u6237\u4f53\u9a8c\u7684\u6574\u4f53\u628a\u63e1\u3001\u8fdb\u800c\u91c7\u53d6\u76f8\u5e94\u7684\u4f53\u9a8c\u63d0\u5347\u884c\u52a8\u4e0e\u4e3e\u63aa\u3002<\/p>\n<section>\u5173\u6ce8<a href=\"https:\/\/www.bestcem.com\/\">\u500d\u5e02\u5f97<\/a><\/section>\n<section>\u4e86\u89e3\u66f4\u591a<a href=\"https:\/\/mp.weixin.qq.com\/s\/HKveffQiErIyUDenaeMO6w\"><strong>\u6570\u5b57\u5316\u7684\u4f53\u9a8c\u7ba1\u7406\u65b9\u6848\u00a0<\/strong><\/a><\/section>\n<section>\u54a8\u8be2\u7535\u8bdd\uff1a021-31067311<\/section>\n<section><\/section>\n<section><img src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/07\/1-%E5%85%AC%E5%8F%B7%E7%94%A8-%E5%8D%AB%E7%93%B4%E7%A0%81.gif\" \/><\/section>\n","protected":false},"excerpt":{"rendered":"<p>\u5728\u7ecf\u5386\u4e86\u6d41\u91cf\u4e3a\u738b\u7684\u90a3\u4e9b\u65e5\u5b50\u540e\uff0c\u4f01\u4e1a\u7559\u4e0b\u4e86\u4e0d\u5c11\u201c\u540e\u9057\u75c7\u201d\uff0c\u5bf9\u4e8e\u62c9\u65b0\u6709\u7740\u5929\u7136\u7684\u7126\u8651\u3002\u5f80\u5f80\u5728\u62c9\u65b0\u4e2d\u4f1a\u5ffd\u89c6\u6216\u65e0\u6687\u987e\u53ca\u5df2 &hellip; <\/p>\n","protected":false},"author":1,"featured_media":4744,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[13],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/4737"}],"collection":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/comments?post=4737"}],"version-history":[{"count":3,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/4737\/revisions"}],"predecessor-version":[{"id":4747,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/4737\/revisions\/4747"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media\/4744"}],"wp:attachment":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media?parent=4737"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/categories?post=4737"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/tags?post=4737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}