{"id":3713,"date":"2022-02-28T08:00:47","date_gmt":"2022-02-28T00:00:47","guid":{"rendered":"https:\/\/www.bestcem.com\/blog\/?p=3713"},"modified":"2022-02-23T11:04:53","modified_gmt":"2022-02-23T03:04:53","slug":"%e4%b8%80%e6%96%87%e7%9c%8b%e6%87%82-%e6%95%b4%e4%bd%93%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%ae%a1%e7%90%86%e7%9a%84%e6%97%b6%e4%bb%a3%e5%b7%b2%e7%bb%8f%e5%88%b0%e6%9d%a5%ef%bc%81%ef%bc%88","status":"publish","type":"post","link":"https:\/\/www.bestcem.com\/blog\/%e4%b8%80%e6%96%87%e7%9c%8b%e6%87%82-%e6%95%b4%e4%bd%93%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%ae%a1%e7%90%86%e7%9a%84%e6%97%b6%e4%bb%a3%e5%b7%b2%e7%bb%8f%e5%88%b0%e6%9d%a5%ef%bc%81%ef%bc%88\/","title":{"rendered":"\u4e00\u6587\u770b\u61c2 | \u6574\u4f53\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u7684\u65f6\u4ee3\u5df2\u7ecf\u5230\u6765\uff01\uff08\u4e0a\uff09"},"content":{"rendered":"<p>\u65e9\u57281970\u5e74\uff0c\u6258\u592b\u52d2\u5c31\u5728\u300a\u672a\u6765\u7684\u51b2\u51fb\u300b\u4e2d\u660e\u786e\u9884\u8a00\uff1a\u201c\u670d\u52a1\u4e1a\u6700\u7ec8\u8fd8\u662f\u4f1a\u8d85\u8fc7\u5236\u9020\u4e1a\u7684\uff0c\u4f53\u9a8c\u751f\u4ea7\u53c8\u4f1a\u8d85\u8fc7\u670d\u52a1\u4e1a\u201d\u3001\u201c\u4f53\u9a8c\u5de5\u4e1a\u53ef\u80fd\u4f1a\u6210\u4e3a\u8d85\u5de5\u4e1a\u5316\u7684\u652f\u67f1\u4e4b\u4e00\uff0c\u751a\u81f3\u6210\u4e3a\u670d\u52a1\u4e1a\u4e4b\u540e\u7ecf\u6d4e\u7684\u57fa\u7840\u3002\u201d<\/p>\n<p>1998\u5e74\uff0c\u7ea6\u745f\u592b \u00b7 \u6d3e\u6069\u4e0e\u8a79\u59c6\u65af \u00b7 \u5409\u5c14\u6469\u5728\u300a\u4f53\u9a8c\u7ecf\u6d4e\u65f6\u4ee3\u7684\u6765\u4e34\u300b\u4e00\u6587\u4e2d\u5ba3\u79f0\uff1a\u4f53\u9a8c\u5f0f\u7ecf\u6d4e\u65f6\u4ee3\u5df2\u7ecf\u6765\u4e34\u3002<\/p>\n<p>\u5728\u6234\u5c14\u516c\u53f8\u603b\u90e8\uff0c\u5dee\u4e0d\u591a\u6bcf\u95f4\u529e\u516c\u5ba4\u90fd\u5199\u7740\u4e00\u53e5\u53e3\u53f7\uff1a\u201c\u987e\u5ba2\u4f53\u9a8c\uff1a\u628a\u63e1\u5b83\u3002\u201d\u6570\u5343\u540d\u5458\u5de5\u8116\u5b50\u4e0a\u6302\u7740\u5d4c\u6709\u7167\u7247\u7684\u5de5\u5361\uff0c\u4e0a\u9762\u5199\u7740\u6234\u5c14\u516c\u53f8\u7684\u4f7f\u547d\uff1a\u5728\u6211\u4eec\u670d\u52a1\u7684\u5e02\u573a\u4f20\u9012\u6700\u4f73\u987e\u5ba2\u4f53\u9a8c\u3002<\/p>\n<p>2001\u5e7410\u670825\u65e5\uff0c\u88ab\u5fae\u8f6f\u516c\u53f8\u79f0\u4e3a\u8bbe\u8ba1\u6700\u4f73\u3001\u6027\u80fd\u6700\u53ef\u9760\u7684\u65b0\u4e00\u4ee3\u64cd\u4f5c\u7cfb\u7edfWindows XP\u5728\u5168\u7403\u9762\u5e02\uff0c\u6bd4\u5c14\u00b7\u76d6\u8328\u5ba3\u79f0\u8be5\u64cd\u4f5c\u7cfb\u7edf\u4e3a\u4eba\u4eec\u201c\u91cd\u65b0\u5b9a\u4e49\u4e86\u4eba\u3001\u8f6f\u4ef6\u548c\u7f51\u7edc\u4e4b\u95f4\u7684\u4f53\u9a8c\u5173\u7cfb\u201d\u3002\u201cXP\u201d\u6765\u81ea\u201cExperience\u201d\uff0c\u5373\u662f\u201c\u4f53\u9a8c\u201d\u3002<\/p>\n<p>HP\u516c\u53f8\u5728\u5f3a\u8c03\u201c\u5ba2\u6237\u4f53\u9a8c\u201d\u7684\u540c\u65f6\uff0c\u66f4\u63d0\u51fa\u4e86<a href=\"https:\/\/www.bestcem.com\/\"><strong>\u201c\u6574\u4f53\u5ba2\u6237\u4f53\u9a8c(Total Customer Experience)\u201d<\/strong><\/a>\uff0cHP\u662f\u8fd9\u6837\u6765\u5b9a\u4e49TCE\u7684\uff1a\u201cTCE\u662f\u5ba2\u6237\u6839\u636e\u81ea\u5df1\u4e0e\u4f01\u4e1a\u7684\u4e92\u52a8\u4ea7\u751f\u7684\u5370\u8c61\u548c\u611f\u89c9\u3002\u201d\u6539\u9769\u540e\u7684\u60e0\u666e\u516c\u53f8\u4e0d\u5355\u7eaf\u4ee5\u4e1a\u7ee9\u4e3a\u8003\u6838\u6807\u51c6\uff0c\u800c\u662f\u628a\u5ba2\u6237\u5bf9\u60e0\u666e\u516c\u53f8\u7684\u8ba4\u77e5\u5ea6\u4e0e\u6ee1\u610f\u5ea6\u653e\u5728\u4e86\u9996\u4f4d\u3002<\/p>\n<p>2002\u5e74\u5e74\u521d\uff0c\u8054\u60f3\u96c6\u56e2\u4e3a\u4e86\u8d2f\u5f7b\u201c\u5168\u9762\u5ba2\u6237\u5bfc\u5411\u201d\u7684\u601d\u60f3\uff0c\u5bf9\u4e1a\u52a1\u8fdb\u884c\u4e86\u5927\u7684\u91cd\u7ec4\uff0c\u5c06\u4ea7\u54c1\u5bfc\u5411\u7684\u4e8b\u4e1a\u90e8\u6a21\u5f0f\u6539\u5efa\u6210\u5ba2\u6237\u5bfc\u5411\u7684\u7fa4\u7ec4\u6a21\u5f0f\uff0c\u6309\u7167\u5ba2\u6237\u7fa4\u7684\u4e0d\u540c\uff0c\u5efa\u7acb\u4e86\u6d88\u8d39\u7fa4\u7ec4\u3001\u4f01\u4e1aIT\u7fa4\u7ec4\u7b49\u7ec4\u7ec7\u673a\u6784\uff0c\u800c\u4e14\u8fd9\u79cd\u7ed3\u6784\u4ece\u4e2d\u592e\u603b\u90e8\u4e00\u76f4\u5bf9\u63a5\u5230\u5730\u65b9\u5404\u533a\u3002\u9664\u4e86\u7ec4\u7ec7\u7ed3\u6784\u548c\u5de5\u4f5c\u6a21\u5f0f\u7684\u53d8\u9769\uff0c\u8054\u60f3\u8fd8\u628a\u4ea7\u54c1\u7ebf\u6309\u7167\u5ba2\u6237\u5bfc\u5411\u8fdb\u884c\u4e86\u91cd\u65b0\u6574\u5408\u5b9a\u4f4d\u3002<\/p>\n<p>\u79cd\u79cd\u65b0\u7684\u4ea7\u4e1a\u548c\u6d88\u8d39\u6a21\u5f0f\u4e00\u518d\u5411\u6211\u4eec\u8868\u660e\uff0c\u4f53\u9a8c\u7ecf\u6d4e\u65f6\u4ee3\u786e\u5b9e\u5df2\u7ecf\u51fa\u73b0\uff0c\u5e02\u573a\u5c06\u5f00\u59cb\u6d17\u724c\u3002\u8fd9\u5c31\u8981\u6c42\u73b0\u4ee3\u4f01\u4e1a\u5fc5\u987b\u4ee5\u65b0\u7684\u7406\u8bba\u6765\u6307\u5bfc\u5176\u7ecf\u8425\u6d3b\u52a8\uff0c\u5176\u4e2d\u6700\u4e3b\u8981\u7684\u65b9\u9762\u5c31\u5728\u4e8e\u4f01\u4e1a\u7684\u7ba1\u7406\u7406\u5ff5\u3002TCE\u4f5c\u4e3a\u4e00\u79cd\u65b0\u7684\u7ba1\u7406\u7406\u5ff5\u7684\u51fa\u73b0\uff0c\u5c06\u4f53\u9a8c\u7ecf\u6d4e\u603b\u7ed3\u4e3a\u4e00\u79cd\u7ba1\u7406\u65b9\u5f0f\uff0c\u4ece\u800c\u4e0d\u4ec5\u9002\u7528\u4e8e\u4f20\u7edf\u4f53\u9a8c\u4e1a\uff0c\u800c\u4e14\u53ef\u4ee5\u63a8\u5e7f\u5230\u6574\u4e2a\u4ea7\u54c1\u4e1a\u548c\u670d\u52a1\u4e1a\uff0c\u628a\u4f53\u9a8c\u7ecf\u6d4e\u666e\u904d\u5316\u3002<\/p>\n<h4>\u4f53\u9a8c\u7684\u8ba4\u77e5<\/h4>\n<p>\u4f53\u9a8c\u662f\u4e2a\u4eba\u7684\u5fc3\u7406\u611f\u53d7\uff0c\u662f\u5f53\u4e00\u4e2a\u4eba\u8fbe\u5230\u60c5\u7eea\u3001\u4f53\u529b\u3001\u667a\u529b\u751a\u81f3\u662f\u7cbe\u795e\u7684\u67d0\u4e00\u7279\u5b9a\u6c34\u5e73\u65f6\uff0c\u4ed6\u610f\u8bc6\u4e2d\u6240\u4ea7\u751f\u7684\u7f8e\u597d\u611f\u89c9\uff0c\u662f\u4eba\u5728\u793e\u4f1a\u751f\u6d3b\u4e2d\u8d85\u8d8a\u4e00\u822c\u7ecf\u9a8c\u3001\u8ba4\u8bc6\u4e4b\u4e0a\u7684\u90a3\u79cd\u72ec\u7279\u7684\u3001\u9ad8\u5f3a\u5ea6\u7684\u3001\u6d3b\u751f\u751f\u7684\u3001\u96be\u4ee5\u8a00\u8bf4\u7684\u77ac\u95f4\u6027\u7684\u6df1\u5c42\u611f\u52a8\u3002\u4f53\u9a8c\u662f\u7b2c4\u79cd\u7ecf\u9a8c\u63d0\u4f9b\u7269\uff0c\u5b83\u4ece\u670d\u52a1\u4e2d\u5206\u79bb\u51fa\u6765\uff0c\u5c31\u5982\u670d\u52a1\u4ece\u5546\u54c1\u4e2d\u5206\u79bb\u51fa\u6765\u4e00\u6837\uff0c\u662f\u4e00\u79cd\u66f4\u9ad8\u4ef7\u503c\u7684\u63d0\u4f9b\u7269\u3002\u5b83\u548c\u5176\u4ed6\u4e09\u79cd\u7ecf\u6d4e\u63d0\u4f9b\u7269\u7684\u533a\u522b\u5982\u4e0b\u8868\uff1a<\/p>\n<p>\u6b63\u56e0\u4e3a\u4f53\u9a8c\u533a\u522b\u4e8e\u5176\u4ed6\u7ecf\u6d4e\u63d0\u4f9b\u7269\u7684\u7279\u70b9\uff0c\u4f7f\u4f53\u9a8c\u4e0d\u5fc5\u6309\u901a\u5e38\u7684\u7ade\u4e89\u6240\u5f62\u6210\u7684\u5e02\u573a\u4ef7\u683c\u5b9a\u4ef7\uff0c\u800c\u662f\u57fa\u4e8e\u4ed6\u4eec\u6240\u63d0\u4f9b\u7684\u72ec\u7279\u4ef7\u503c\u6536\u53d6\u66f4\u9ad8\u7684\u8d39\u7528\u3002\u5982\u5f53\u8336\u53f6\u88ab\u5f53\u6210\u201c\u8d27\u7269\u201d\u8d29\u5356\u65f6\uff0c\u4ef7\u94b1\u5341\u5206\u4f4e\u5ec9\uff0c\u7ecf\u8fc7\u7cbe\u7ec6\u7684\u52a0\u5de5\u3001\u5305\u88c5\uff0c\u6210\u4e3a\u201c\u5546\u54c1\u201d\u65f6\uff0c\u5176\u4ef7\u683c\u5c31\u5f97\u5230\u5927\u5e45\u63d0\u9ad8;\u5f53\u5176\u52a0\u5165\u4e86\u201c\u670d\u52a1\u201d\uff0c\u5728\u73af\u5883\u4f18\u7f8e\u7684\u8336\u5ba4\u4e2d\u51fa\u552e\uff0c\u4e00\u676f\u6700\u5c11\u8981\u51e0\u5341\u5143\u81f3100\u5143\uff0c\u4f46\u5982\u679c\u8ba9\u8336\u7684\u54c1\u8d28\u4e0e\u54c1\u5c1d\u65b9\u5f0f\u76f8\u7ed3\u5408\uff0c\u6210\u4e3a\u4e00\u79cd\u9999\u6df3\u3001\u7f8e\u597d\u3001\u9ad8\u54c1\u4f4d\u7684\u201c\u4f53\u9a8c\u201d\u65f6\uff0c\u5176\u8eab\u4ef7\u5c31\u4f1a\u4e0a\u5347\u6570\u500d\u3002\u51e0\u4e4e\u540c\u6837\u7684\u5546\u54c1\uff0c\u5728\u4e0d\u540c\u7684\u60c5\u666f\u4e2d\u4f7f\u5f97\u987e\u5ba2\u5f97\u5230\u4e86\u4e0d\u540c\u7684\u5185\u5fc3\u4f53\u9a8c\uff0c\u4ea7\u751f\u4e86\u4e0d\u540c\u7684\u9644\u52a0\u4ef7\u503c(\u5982\u56fe\u6240\u793a)\u3002<\/p>\n<p>\u73b0\u4ee3\u4f01\u4e1a\u5c31\u662f\u8981\u901a\u8fc7\u63d0\u4f9b\u8fd9\u79cd\u9ad8\u9644\u52a0\u503c\u7684\u4f53\u9a8c\u6765\u8fbe\u5230\u65b0\u7684\u987e\u5ba2\u6ee1\u610f\uff0c\u8fdb\u800c\u4fc3\u4f7f\u987e\u5ba2\u91cd\u590d\u8d2d\u4e70\u3002\u8fd9\u79cd\u901a\u8fc7\u4e0e\u5ba2\u6237\u4e92\u52a8\uff0c\u8ba9\u5ba2\u6237\u5728\u6574\u4e2a\u6d88\u8d39\u8fc7\u7a0b\u4e2d\u4ea7\u751f\u7f8e\u5999\u800c\u6df1\u523b\u7684\u611f\u89c9\u7684\u6d3b\u52a8\u5c31\u662f\u6574\u4f53\u5ba2\u6237\u4f53\u9a8c(Total Customer Experience)\u3002<\/p>\n<p>&nbsp;<\/p>\n<section>\u5173\u6ce8<a href=\"https:\/\/mp.weixin.qq.com\/mp\/appmsgalbum?__biz=MzI0MTUwNzU3Mg==&amp;action=getalbum&amp;album_id=1822741613131939844&amp;scene=173&amp;from_msgid=2247487497&amp;from_itemidx=1&amp;count=3&amp;nolastread=1#wechat_redirect\"><strong>\u500d\u5e02\u5f97<\/strong><\/a><\/section>\n<section>\u4e86\u89e3\u66f4\u591a\u6570\u5b57\u5316\u7684\u4f53\u9a8c\u7ba1\u7406\u65b9\u6848<\/section>\n<section>\u54a8\u8be2\u7535\u8bdd\uff1a021-31067311<\/section>\n<section><img loading=\"lazy\" class=\"aligncenter wp-image-3382\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/12\/\u5fae\u4fe1\u56fe\u7247_20211212135655.gif\" alt=\"\" width=\"900\" height=\"359\" \/><\/section>\n","protected":false},"excerpt":{"rendered":"<p>\u65e9\u57281970\u5e74\uff0c\u6258\u592b\u52d2\u5c31\u5728\u300a\u672a\u6765\u7684\u51b2\u51fb\u300b\u4e2d\u660e\u786e\u9884\u8a00\uff1a\u201c\u670d\u52a1\u4e1a\u6700\u7ec8\u8fd8\u662f\u4f1a\u8d85\u8fc7\u5236\u9020\u4e1a\u7684\uff0c\u4f53\u9a8c\u751f\u4ea7\u53c8\u4f1a\u8d85\u8fc7\u670d\u52a1\u4e1a\u201d\u3001 &hellip; <\/p>\n","protected":false},"author":1,"featured_media":3714,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[13],"tags":[25,6,8],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/3713"}],"collection":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/comments?post=3713"}],"version-history":[{"count":1,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/3713\/revisions"}],"predecessor-version":[{"id":3715,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/3713\/revisions\/3715"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media\/3714"}],"wp:attachment":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media?parent=3713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/categories?post=3713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/tags?post=3713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}