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https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/77-119x60.jpg 119w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p>\u4e0b\u9762\u7684\u4e24\u4e2a\u56fe\u8868\u8bf4\u660e\u4e86\u60c5\u7eea\u5f97\u5206\u548cNPS\u5f97\u5206\u5728\u5ba2\u4eba\u548c\u623f\u4e1c\u60c5\u7eea\u4e0a\u7684\u76f8\u5173\u6027\u5f88\u597d\u3002<\/p>\n<p>\u5ba2\u4eba\u6837\u672c\u4e0a\u7684NPS(\u7eff\u8272)\u4e0e\u60c5\u611f\u6307\u6807(\u6a59\u8272)\u623f\u4e1c\u6837\u672c\u4e0a\u7684NPS(\u7eff\u8272)\u4e0e\u60c5\u7eea\u6307\u6807(\u6a59\u8272)<\/p>\n<h4>\u5b9e\u9a8c\u7075\u654f\u5ea6<\/h4>\n<p>\u6211\u4eec\u91cd\u65b0\u5ba1\u89c6\u4e86\u8fc7\u53bb\u7684\u4e24\u79cd\u7c7b\u578b\u7684\u5b9e\u9a8c(\u573a\u666f1\u548c2)\uff0c\u6765\u6bd4\u8f83NPS\u548c\u60c5\u611f\u6a21\u578b\u4e4b\u95f4\u7684\u5b9e\u9a8c\u654f\u611f\u6027\u3002\u76ee\u6807\u662f\u786e\u5b9a\u60c5\u7eea\u6307\u6807\u662f\u5426\u53ef\u4ee5\u63d0\u4f9b\u66f4\u5feb\u6216\u66f4\u51c6\u786e\u7684\u53cd\u9988\u4ee5\u54cd\u5e94\u7528\u6237\u60c5\u7eea\u7684\u53d8\u5316\u3002<\/p>\n<p><em><strong>\u573a\u666f\u4e00<\/strong><\/em><\/p>\n<p>\u5728\u7b2c\u4e00\u7c7b\u5b9e\u9a8c\u4e2d\uff0c\u4e00\u4e2a\u65b0\u7684\u4ea7\u54c1\/\u670d\u52a1\u529f\u80fd\u635f\u5bb3\u4e86\u7528\u6237\u7814\u7a76\u4e2d\u7684\u7528\u6237\u4f53\u9a8c(\u4f8b\u5982\uff0c\u670d\u52a1\u9700\u8981\u989d\u5916\u7684\u6b65\u9aa4\u6765\u8054\u7cfb\u652f\u6301\u4ee3\u7406)\uff0c\u4f46\u8fd9\u4e9b\u529f\u80fd\u5728NPS\u4e2d\u6ca1\u6709\u663e\u793a\u51fa\u4efb\u4f55\u7edf\u8ba1\u4e0a\u7684\u663e\u7740\u53d8\u5316\u3002<\/p>\n<p>\u4f8b\u5982\uff0c\u5728\u6211\u4eec\u7684\u4e00\u9879\u4ea4\u4e92\u5f0f\u8bed\u97f3\u54cd\u5e94(IVR)\u5b9e\u9a8c\u4e2d\uff0c\u6211\u4eec\u901a\u8fc7\u5411\u6211\u4eec\u7684\u81ea\u52a8\u7535\u8bdd\u6d88\u606f\u7cfb\u7edf\u6dfb\u52a0\u66f4\u591a\u95ee\u9898\u6210\u529f\u5730\u964d\u4f4e\u4e86\u8054\u7cfb\u7387\u3002\u7136\u800c\uff0c\u8fd9\u4e5f\u589e\u52a0\u4e86\u8bd5\u56fe\u83b7\u5f97\u5ba2\u6237\u652f\u6301\u8fd8\u662f\u6ca1\u6709\u5448\u73b0\u663e\u8457\u6027\u7edf\u8ba1\u3002<\/p>\n<p>\u5f53\u6211\u4eec\u5c06\u60c5\u611f\u6307\u6807\u5e94\u7528\u4e8e\u6b64\u5b9e\u9a8c\u65f6\uff0c\u6211\u4eec\u80fd\u591f\u57285\u5929\u540e\u68c0\u6d4b\u5230\u65b0\u60c5\u611f\u6307\u6807\u7684\u53d8\u5316\u8fbe\u5230\u4e86\u7edf\u8ba1\u663e\u7740\u6027\u3002<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-2928\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/88.png\" alt=\"\" width=\"550\" height=\"113\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/88.png 875w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/88-300x62.png 300w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/88-768x158.png 768w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/88-292x60.png 292w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p><em><strong>\u573a\u666f\u4e8c<\/strong><\/em><\/p>\n<p>\u7b2c\u4e8c\u79cd\u7c7b\u578b\u7684\u5b9e\u9a8c\u5728\u4ea7\u54c1\/\u670d\u52a1\u4e2d\u5177\u6709\u635f\u5bb3\u7528\u6237\u4f53\u9a8c\u7684\u7279\u6027\uff0c\u5e76\u4e14\u786e\u5b9e\u4ee5\u7edf\u8ba1\u663e\u7740\u7684\u65b9\u5f0f\u5f71\u54cd\u4e86NPS\u3002\u4f8b\u5982\uff0c\u6211\u4eec\u7684\u4e00\u4e2a\u804a\u5929\u673a\u5668\u4eba\u5b9e\u9a8c\u964d\u4f4e\u4e86NPS\u548c\u60c5\u7eea\u6307\u6807\uff0c\u4f46NPS\u5728\u7b2c10\u5929\u8fbe\u5230\u7edf\u8ba1\u663e\u8457\u6027\uff0c\u800c\u60c5\u7eea\u6307\u6807\u6536\u655b\u5f97\u66f4\u5feb\uff0c\u5728\u7b2c5\u5929\u5c31\u68c0\u6d4b\u5230\u53d8\u5316\u3002<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-2929\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/99.png\" alt=\"\" width=\"550\" height=\"107\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/99.png 875w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/99-300x58.png 300w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/99-768x149.png 768w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/99-309x60.png 309w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<h4>\u4e0e\u957f\u671f\u5ba2\u6237\u5fe0\u8bda\u5ea6\u7684\u5173\u7cfb<\/h4>\n<p>\u4f5c\u4e3a\u4e00\u4e2a\u4f4e\u9891\u5e02\u573a\uff0cAirbnb\u5b9e\u9a8c\u6846\u67b6\u7684\u6311\u6218\u4e4b\u4e00\u662f\u96be\u4ee5\u8bc4\u4f30\u957f\u671f\u5ba2\u6237\u5fe0\u8bda\u5ea6\uff0c\u4f8b\u5982\u4ea7\u54c1\u8fed\u4ee3\u4e2d\u7684\u7528\u6237\u6d41\u5931\u7387\u548c\u672a\u6765\u9884\u8ba2\u6536\u5165\u3002\u5bf9\u4e8e\u5ba2\u6237\u652f\u6301\u56e2\u961f\u6765\u8bf4\uff0c\u6211\u4eec\u7684\u4ea7\u54c1\u5bf9\u7528\u6237\u4f53\u9a8c\u7684\u5f71\u54cd\u5c24\u5176\u5927\u3002\u5b9e\u9a8c\u5e94\u8be5\u5e2e\u52a9\u51b3\u7b56\u8005\u56de\u7b54\u201c\u5982\u679c\u4e00\u4e2a\u4ea7\u54c1\/\u670d\u52a1\u529f\u80fd\u964d\u4f4e\u4e86\u6210\u672c\u4f46\u635f\u5bb3\u7528\u6237\u6ee1\u610f\u5ea6\uff0c\u6211\u4eec\u662f\u5426\u5e94\u8be5\u63a8\u51fa\u4ea7\u54c1\/\u670d\u52a1\u529f\u80fd?\u201d\u7684\u95ee\u9898\u3002<\/p>\n<p>\u6211\u4eec\u7684\u7b2c\u4e09\u6b21\u8bc4\u4f30\u4f7f\u7528\u60c5\u7eea\u8bc4\u5206\u6307\u6807\u91cf\u5316\u5ba2\u6237\u670d\u52a1\u5bf9\u672a\u6765\u9884\u8ba2\u7684\u5f71\u54cd\u3002<\/p>\n<p>\u4f7f\u7528\u4e24\u4e2a\u4e0d\u540c\u7684\u4ee3\u7406\u6c60\u8fd0\u884cA\/B\u6d4b\u8bd5\u5c06\u662f\u975e\u5e38\u6602\u8d35\u7684\uff0c\u8fd9\u4e9b\u4ee3\u7406\u6c60\u4e3a\u4e0d\u540c\u7684\u7528\u6237\u7ec4\u63d0\u4f9b\u4e0d\u540c\u7684\u670d\u52a1\u6807\u51c6\u3002\u76f8\u53cd\uff0c\u6211\u4eec\u4f7f\u7528\u4e00\u79cd\u65b0\u9896\u7684\u56e0\u679c\u63a8\u7406\u6280\u672f\uff0c\u901a\u8fc7\u89c2\u5bdf\u6570\u636e\u6765\u68c0\u6d4b\u60c5\u7eea\u5bf9\u7528\u6237\u672a\u6765\u4e00\u5e74\u9884\u8ba2\u6536\u5165\u7684\u5f71\u54cd\u3002<\/p>\n<p>\u6211\u4eec\u5c06\u7528\u6237\u5206\u4e3a\u4e24\u7ec4\uff1a\u63a7\u5236\u7ec4\uff0c\u5177\u6709\u76f8\u5bf9\u8f83\u4f4e\u7684\u60c5\u7eea\u5206\u6570\uff0c\u4ee5\u53ca\u5904\u7406\u7ec4\uff0c\u5177\u6709\u66f4\u9ad8\u3001\u66f4\u79ef\u6781\u7684\u60c5\u7eea\u3002\u6211\u4eec\u9700\u8981\u63a7\u5236\u8fd9\u6837\u4e00\u4e2a\u4e8b\u5b9e\uff0c\u5373\u8fd9\u4e24\u4e2a\u7fa4\u4f53\u53ef\u80fd\u5728\u8bb8\u591a\u65b9\u9762\u5b58\u5728\u6839\u672c\u5dee\u5f02\uff0c\u4f8b\u5982\u4ed6\u4eec\u5bf9\u4e0d\u540c\u670d\u52a1\u8d28\u91cf\u6c34\u5e73\u7684\u5bb9\u5fcd\u5ea6\u3001\u5bf9\u6211\u4eec\u5e73\u53f0\u7684\u5fe0\u8bda\u5ea6\u4ee5\u53ca\u5386\u53f2\u9884\u8ba2\u7ecf\u9a8c\u3002<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-2930\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1010.png\" alt=\"\" width=\"550\" height=\"173\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1010.png 875w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1010-300x95.png 300w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1010-768x242.png 768w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1010-190x60.png 190w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p>\u5efa\u7acb\u60c5\u611f\u8bc4\u5206\u4e0e\u672a\u6765\u6536\u5165\u5173\u7cfb\u7684\u5206\u6790\u5de5\u4f5c\u6d41\u7a0b<\/p>\n<p>\u4e3a\u4e86\u8bc4\u4f30\u63d0\u4f9b\u826f\u597d\u5ba2\u6237\u670d\u52a1\u7684\u66f4\u53ef\u9760\u7684\u957f\u671f\u5f71\u54cd\uff0c\u6211\u4eec\u5efa\u7acb\u4e86\u4e00\u4e2a\u7a0b\u5e8f\uff1a<\/p>\n<ul>\n<li>\u627e\u51fa\u6df7\u6742\u56e0\u7d20\uff0c<\/li>\n<li>\u4f7f\u7528\u71b5\u5e73\u8861\u63a7\u5236\u8fd9\u4e9b\u534f\u53d8\u91cf\uff0c<\/li>\n<li>\u4f7f\u7528\u52a0\u6743\u6570\u636e\u8bc4\u4f30\u6548\u679c\u3002<\/li>\n<li>\u6df7\u6dc6\u53d8\u91cf\u9009\u62e9<\/li>\n<\/ul>\n<p>\u5728\u6211\u4eec\u80fd\u591f\u7f29\u5c0f\u9002\u5f53\u7684\u6df7\u6dc6\u53d8\u91cf\u5e76\u751f\u6210\u534f\u53d8\u91cf\u77e9\u9635\u4e4b\u524d\uff0c\u6211\u4eec\u8fdb\u884c\u4e86\u51e0\u8f6e\u8fed\u4ee3\u3002\u6211\u4eec\u5217\u51fa\u4e86\u5e94\u8be5\u8003\u8651\u7684\u6240\u6709\u53ef\u80fd\u7684\u6df7\u6dc6\u53d8\u91cf\u3002\u8fd9\u6db5\u76d6\u4e86\u591a\u4e2a\u5b66\u79d1\uff0c\u5305\u62ec\u7528\u6237\u5e10\u6237\u4fe1\u606f\u3001\u4ee5\u524d\u7684\u9884\u8ba2\u884c\u4e3a\u3001\u5ba2\u6237\u8054\u7cfb\u4e60\u60ef\u7b49\u3002\u7136\u540e\u6211\u4eec\u9009\u62e9\u4e86\u4e0e\u60c5\u7eea\u548c\u672a\u6765\u9884\u8ba2\u76f8\u5173\u7684\u76f8\u5173\u53d8\u91cf\u3002\u4f8b\u5982\uff0c\u4ee5\u524d\u9884\u8ba2\u8f83\u591a\u7684\u7528\u6237\u5f80\u5f80\u4f1a\u9884\u8ba2\u66f4\u591a\uff0c\u5e76\u4e14\u5728\u4e0e\u5ba2\u6237\u652f\u6301\u4ee3\u7406\u6c9f\u901a\u65f6\u66f4\u79ef\u6781\u3002\u6700\u540e\uff0c\u6211\u4eec\u4ea4\u53c9\u68c0\u67e5\u6240\u6709\u53d8\u91cf\u4e4b\u95f4\u7684\u76f8\u5173\u6027\u4ee5\u53bb\u9664\u591a\u4f59\u7684\u53d8\u91cf\u3002\u8fd9\u5e2e\u52a9\u6211\u4eec\u9009\u62e9\u4e86\u4e00\u4e2a\u7b80\u77ed\u7684\u6df7\u6dc6\u53d8\u91cf\u5217\u8868\u3002<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-2931\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1111.png\" alt=\"\" width=\"550\" height=\"61\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1111.png 875w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1111-300x33.png 300w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1111-768x85.png 768w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1111-541x60.png 541w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<h4>\u71b5\u5e73\u8861<\/h4>\n<p>\u6211\u4eec\u4f7f\u7528\u71b5\u5e73\u8861\u6765\u5b9e\u73b0\u534f\u53d8\u91cf\u5e73\u8861\u3002\u71b5\u5e73\u8861\u662f\u4e00\u79cd\u6700\u5927\u71b5\u91cd\u65b0\u52a0\u6743\u65b9\u6848\uff0c\u7528\u4e8e\u521b\u5efa\u6ee1\u8db3\u4e00\u7ec4\u7ea6\u675f\u7684\u5e73\u8861\u6837\u672c\u3002\u4ee5\u4e0b\u662f\u8be5\u8ba1\u5212\u4e2d\u4e24\u4e2a\u6700\u91cd\u8981\u7684\u529f\u80fd\uff1a<\/p>\n<p><em><strong>1. 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\u6700\u5c0f\u5316\u4e0e\u57fa\u91cd\u7684\u8ddd\u79bb\u3002<\/strong><\/em>\u6211\u4eec\u4e5f\u60f3\u6700\u5c0f\u5316\u3002\u4f30\u8ba1\u6743\u91cdwi\u548c\u57fa\u672c\u6743\u91cdqi\u4e4b\u95f4\u7684\u8ddd\u79bb(\u901a\u5e38\u8bbe\u7f6e\u4e3a1\/n0\uff0c\u5747\u5300\u5206\u5e03)\u4ee5\u5c3d\u53ef\u80fd\u591a\u5730\u4fdd\u7559\u4fe1\u606f(\u5728\u7b49\u5f0f3\u4e2d\u5b9a\u4e49)\u3002<\/p>\n<p><center><img loading=\"lazy\" src=\"https:\/\/pic3.zhimg.com\/80\/v2-fd81026647832419a3c81947729154d6_1440w.jpg\" alt=\"\" width=\"875\" height=\"56\" \/><\/center>\u4e0e\u66f4\u5e38\u7528\u7684\u503e\u5411\u5f97\u5206\u5339\u914d\u76f8\u6bd4\uff0c\u71b5\u5e73\u8861\u6709\u51e0\u4e2a\u4f18\u52bf\uff1a<\/p>\n<p><strong><em>\u5b83\u64c5\u957f\u5e73\u8861\u9ad8\u9636\u77e9\u7684\u7ed3\u679c\u3002<\/em><\/strong>\u5927\u591a\u6570\u5176\u4ed6\u9884\u5904\u7406\u65b9\u6cd5\u6d89\u53ca\u5bf9\u6a21\u578b\u548c\u5339\u914d\u8fdb\u884c\u591a\u8f6e\u624b\u52a8\u8c03\u6574\u76f4\u5230\u8fbe\u5230\u5e73\u8861\u7ed3\u679c(\u5728\u9ad8\u7ef4\u6837\u672c\u4e0a\u7ecf\u5e38\u5931\u8d25)\uff0c\u71b5\u5e73\u8861\u76f4\u63a5\u641c\u7d22\u53ef\u4ee5\u5728\u6709\u9650\u6837\u672c\u4e2d\u5b9e\u73b0\u7cbe\u786e\u534f\u53d8\u91cf\u5e73\u8861\u7684\u6743\u91cd\u3002\u5b83\u663e\u7740\u6539\u5584\u4e86\u53ef\u4ee5\u901a\u8fc7\u5176\u4ed6\u65b9\u6cd5\u83b7\u5f97\u7684\u5e73\u8861\uff0c\u8fd9\u4e9b\u65b9\u6cd5\u5f97\u5230\u4e86\u4fdd\u9669\u7528\u4f8bMatschinger(2019)\u7684\u9a8c\u8bc1\u3002<\/p>\n<p><em><strong>\u5b83\u4fdd\u7559\u6709\u4ef7\u503c\u7684\u4fe1\u606f\u800c\u4e0d\u4e22\u5f03\u5355\u4f4d\u3002<\/strong><\/em>\u71b5\u5e73\u8861\u901a\u8fc7\u5141\u8bb8\u5355\u4f4d\u6743\u91cd\u5728\u5355\u4f4d\u4e4b\u95f4\u5e73\u6ed1\u53d8\u5316\u6765\u4fdd\u7559\u6709\u4ef7\u503c\u7684\u4fe1\u606f\uff0c\u56e0\u6b64\u6211\u4eec\u4e0d\u5fc5\u4e22\u5f03\u4efb\u4f55\u4e0d\u5339\u914d\u7684\u6570\u636e\u3002<\/p>\n<p><em><strong>\u5b83\u7528\u9014\u5e7f\u6cdb\u3002<\/strong><\/em>\u6211\u4eec\u5f97\u5230\u7684\u6743\u91cd\u51e0\u4e4e\u53ef\u4ee5\u7528\u4e8e\u4efb\u4f55\u6807\u51c6\u7684\u5904\u7406\u6548\u679c\u4f30\u8ba1\uff0c\u4f8b\u5982\u52a0\u6743\u5e73\u5747\u548c\u52a0\u6743\u56de\u5f52\u3002<\/p>\n<p>\u5b83\u7684\u8ba1\u7b97\u6210\u672c\u5f88\u4f4e\u3002\u53ea\u9700\u51e0\u79d2\u949f\u5373\u53ef\u83b7\u5f97\u8d85\u8fc7100\u4e07\u6761\u8bb0\u5f55\u7684\u5e73\u8861\u7ed3\u679c\u3002<\/p>\n<h4>\u8bc4\u4f30\u5904\u7406\u6548\u679c<\/h4>\n<p>\u5728\u4f7f\u7528\u71b5\u91cd\u65b0\u52a0\u6743\u540e\uff0c\u6211\u4eec\u80fd\u591f\u9488\u5bf9\u6240\u6709\u6df7\u6dc6\u53d8\u91cf\u83b7\u5f97\u5e73\u8861\u7684\u7ed3\u679c\uff1a<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-2932\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1212.jpg\" alt=\"\" width=\"378\" height=\"629\" srcset=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1212.jpg 378w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1212-180x300.jpg 180w, https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/08\/1212-36x60.jpg 36w\" sizes=\"(max-width: 378px) 100vw, 378px\" 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style=\"color: #999999;\">\u539f\u6587\u4f5c\u8005\uff1aShuai Shao,Mia Zhao,Yuanyuan Ni\uff0c\u7531\u500d\u5e02\u5f97\u7f16\u8bd1\u6574\u7406<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><a href=\"https:\/\/www.bestcem.com\/\">\u500d\u5e02\u5f97<\/a>\u2014\u2014\u6570\u5b57\u5316\u4f53\u9a8c\u7ba1\u7406\uff0c\u52a9\u4f60\u500d\u5e02\u53ef\u5f97<\/strong><\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-2849\" src=\"https:\/\/blog.bestcem.com\/wp-content\/uploads\/2021\/07\/1-\u516c\u53f7\u7528-\u536b\u74f4\u7801.gif\" alt=\"\" width=\"900\" height=\"359\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u51c0\u63a8\u8350\u503c(NPS)\u662f\u5927\u591a\u6570\u9762\u5411\u5ba2\u6237\u7684\u884c\u4e1a\u4e2d\u516c\u8ba4\u7684\u5ba2\u6237\u5fe0\u8bda\u5ea6\u8861\u91cf\u6807\u51c6\u3002\u6211\u4eec\u5229\u7528NPS\u6765\u8861\u91cfAirbnb\u4e3a\u5176\u5ba2\u4eba\u548c &hellip; <\/p>\n","protected":false},"author":1,"featured_media":2933,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[13,38],"tags":[162,6,277],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/2920"}],"collection":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/comments?post=2920"}],"version-history":[{"count":3,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/2920\/revisions"}],"predecessor-version":[{"id":2936,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/2920\/revisions\/2936"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media\/2933"}],"wp:attachment":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media?parent=2920"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/categories?post=2920"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/tags?post=2920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}