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\u53ef\u786e\u5b9a\u54ea\u4e9b\u5ba2\u6237\u53d6\u6d88\u4e86\u8ba2\u5355\uff0c\u54ea\u4e9b\u5ba2\u6237\u5347\u7ea7\u4e86\u8ba2\u5355\uff0c\u4ece\u800c\u5bf9\u8f6c\u5316\u7387\u4ea7\u751f\u5f71\u54cd\u3002\u5728\u5ba2\u6237\u8bd5\u7528\u671f\u7ed3\u675f\u540e\u7acb\u5373\u8fdb\u884c\u4e00\u6b21\u8c03\u67e5\uff0c\u8be2\u95ee\u5ba2\u6237\u5bf9\u8be5\u4ea7\u54c1\u7684\u770b\u6cd5\u3002\u6839\u636e\u4ed6\u4eec\u7684\u6253\u5206\u533a\u95f4\uff0c\u53ef\u4ee5\u91c7\u53d6\u4e9b\u7b56\u7565\u3002\u56fd\u5916\u4e00\u5bb6saas\u516c\u53f8\u5229\u7528NPS\u8c03\u67e5\uff0c\u5728\u589e\u8d2d\u5347\u7ea7\u4e0a\u83b7\u5f97\u4e86250%\u7684\u589e\u957f\uff0c\u540c\u65f6\u51cf\u5c11\u4e8650%\u7684\u6d41\u5931\u3002<\/p>\n<p><strong>\u4e0b\u9762\u662f\u5177\u4f53\u65b9\u6cd5\uff1a<\/strong><\/p>\n<p>\u514d\u8d39\u8bd5\u7528\u7ed3\u675f\u540e\uff0c\u901a\u5e38\u516c\u53f8\u4e0d\u77e5\u9053\u662f\u4ec0\u4e48\u8ba9\u4e00\u4e9b\u5ba2\u6237\u7559\u4e0b\u6765\uff0c\u53e6\u4e00\u4e9b\u5ba2\u6237\u79bb\u5f00\u3002\u4e8e\u662f\u5f53\u8bd5\u7528\u5230\u671f\u65f6\uff0c\u8fd9\u5bb6\u516c\u53f8\u5c31\u7528 NPS \u8c03\u67e5\u83b7\u5f97\u5ba2\u6237\u7684\u5b9a\u6027\u53cd\u9988\u3002\u501f\u6b64\u516c\u53f8\u80fd\u83b7\u5f97\u5b9e\u65f6\u4fe1\u606f\uff0c\u5e76\u8f6c\u5316\u4e3a\u884c\u52a8\u3002\u4ed6\u4eec\u7684\u76ee\u7684\u5e76\u4e0d\u662f\u770b\u5ba2\u6237\u7ed9\u6253\u4e86\u591a\u5c11\u5206\uff0c\u800c\u662f\u5229\u7528\u201c NPS \u6d1e\u5bdf\u529b\u6765\u51cf\u5c11\u5ba2\u6237\u6d41\u5931\u548c\u63d0\u9ad8\u6536\u5165\u3002\u201d<\/p>\n<p>\u6536\u5230\u53cd\u9988\u65f6\uff0c\u6839\u636e\u5ba2\u6237\u5f97\u5206\u6765\u5212\u5206\u4e3a\u63a8\u8350\u8005\u3001\u88ab\u52a8\u8005\u548c\u8d2c\u635f\u8005\u4e09\u4e2a\u7ec4\u3002\u5728\u8bd5\u7528\u7ed3\u675f\u65f6\uff0c\u5411\u6bcf\u4e2a\u7ec4\u53d1\u9001\u6709\u9488\u5bf9\u6027\u7684\u90ae\u4ef6:<\/p>\n<ul>\n<li>\u63a8\u8350\u8005\u83b7\u5f97\u6298\u6263\uff0c\u6fc0\u52b1\u5347\u7ea7<\/li>\n<li>\u88ab\u52a8\u6ee1\u610f\u8005\uff0c\u83b7\u5f97\u66f4\u957f\u65f6\u95f4\u7684\u514d\u8d39\u8bd5\u7528<\/li>\n<li>\u6279\u8bc4\u8005\u5219\u6536\u5230\u4e86\u4e00\u5c01\u611f\u8c22\u4fe1<\/li>\n<\/ul>\n<p>\u8fd9\u79cd\u7b56\u7565\u7559\u4f4f\u5ba2\u6237\u7684\u5173\u952e\u662f\u4e3a\u88ab\u52a8\u8005\u548c\u652f\u6301\u8005\u63d0\u4f9b\u7279\u5b9a\u7684\u4ef7\u503c\uff0c\u4ed6\u4eec\u66f4\u6709\u53ef\u80fd\u88ab\u989d\u5916\u7684\u52a8\u4f5c\u6240\u5f71\u54cd\uff0c\u8fdb\u800c\u8f6c\u5316\u548c\u8d2d\u4e70\u3002<\/p>\n<p>NPS \u6b64\u65f6\u5f88\u6709\u6548\uff0c\u56e0\u4e3a\u516c\u53f8\u77e5\u9053\u54ea\u4e9b\u662f\u76ee\u6807\u5ba2\u6237\uff0c\u5e76\u4e3a\u6bcf\u4e2a\u7ec4\u63d0\u4f9b\u4ef7\u503c\u3002\u6700\u7ec8\uff0c\u6d88\u8d39\u8005\u83b7\u5f97\u4e86\u66f4\u597d\u7684\u4f53\u9a8c\uff0c\u751a\u81f3\u4f1a\u8bf4\u8fd9\u662f\u4e00\u4e2a\u8f6c\u6298\u70b9\u3002\u8fd9\u4e9b\u5ba2\u6237\u672c\u53ef\u80fd\u79bb\u5f00\uff0c\u4f46\u662f\u516c\u53f8\u7684\u989d\u5916\u52a8\u4f5c\u4f7f\u4ed6\u4eec\u4fdd\u6301\u5174\u8da3\uff0c\u5e76\u6700\u7ec8\u4e3a\u516c\u53f8\u5e26\u6765\u66f4\u591a\u6536\u5165\u3002<\/p>\n<p><strong>4. \u6fc0\u6d3b<\/strong><\/p>\n<p>\u6fc0\u6d3b\u662f\u5ba2\u6237\u65c5\u7a0b\u4e2d\u7b2c\u4e8c\u91cd\u8981\u7684\u90e8\u5206\uff0c\u8981\u786e\u4fdd\u5ba2\u6237\u5934\u51e0\u5929\u4f7f\u7528\u4ea7\u54c1\u65f6\u6709\u6700\u4f73\u4f53\u9a8c\u3002\u6fc0\u6d3b\u4f1a\u8fdb\u4e00\u6b65\u5f71\u54cdSaaS\u4f01\u4e1a\u7684\u6210\u957f\u6f5c\u529b\uff0c\u56e0\u4e3a\u5ba2\u6237\u8d8a\u65e9\u7406\u89e3\u548c\u8ba4\u53ef\u4ea7\u54c1\uff0c\u5c31\u4f1a\u8d8a\u957f\u65f6\u95f4\u4f7f\u7528\u3002<\/p>\n<p>NPS \u4e5f\u662f\u4e2a\u4fc3\u8fdb\u5ba2\u6237\u6fc0\u6d3b\u7684\u597d\u5de5\u5177\u3002\u5982\u679c\u5c06 NPS \u7684\u8c03\u67e5\u7ed3\u679c\u4e0e\u7528\u6237\u884c\u4e3a\u8fdb\u884c\u6bd4\u8f83\u5206\u6790\uff0c\u5c31\u80fd\u53d1\u73b0\u533a\u5206\u63a8\u8350\u8005\u548c\u8d2c\u635f\u8005\u7684\u5173\u952e\u884c\u4e3a\u662f\u54ea\u4e9b\u3002<\/p>\n<p>\u6bd4\u5982\u4ea7\u54c1\u4e2d\u7684\u7279\u5b9a\u884c\u4e3a\u5982\u767b\u5f55\u3001\u641c\u7d22\u4e0eNPS\u5f97\u5206\u4e4b\u95f4\u53ef\u80fd\u5b58\u5728\u76f8\u5173\u6027\uff0c\u8fd9\u4e9b\u884c\u4e3a\u8ba9\u5ba2\u6237\u4f53\u9a8c\u5230\u4e86\u6240\u9884\u671f\u7684\u4ef7\u503c\u3002\u56e0\u6b64\uff0c\u4e0e\u5176\u5173\u6ce8\u8d2c\u635f\u8005\u5e76\u8bd5\u56fe\u628a\u4ed6\u4eec\u53d8\u6210\u63a8\u8350\u8005\uff0c\u4e0d\u5982\u628a\u4e13\u6ce8\u4e8e\u8ba9\u63a8\u8350\u8005\u8fbe\u5230\u201c\u554a\u54c8\u201d\u65f6\u523b\u3002<\/p>\n<p>\u89c2\u5bdf\u5ba2\u6237\u5728\u4ea7\u54c1\u4e2d\u53ef\u80fd\u91c7\u53d6\u7684\u4e3b\u8981\u52a8\u4f5c\u6bd4\u5982\u4e0a\u4f20\u8d44\u6599\u3001\u6dfb\u52a0\u8054\u7cfb\u4eba\u3001\u5199\u8bc4\u8bba\uff0c\u6bd4\u8f83\u5206\u6790\u662f\u5426\u4e0e NPS \u76f8\u5173\u3002\u4e3e\u4e2a\u4f8b\u5b50\uff0c\u5982\u6709\u4e24\u4e2a\u5ba2\u6237\uff0c \u4e00\u4e2a\u5728\u4f7f\u7528\u4ea7\u54c1\u51e0\u5929\u5185\u4e0a\u4f20\u4e86\u8d44\u6599\uff0c\u53e6\u4e00\u4e2a\u4ec0\u4e48\u90fd\u6ca1\u505a\u3002\u63a8\u9001NPS \u8c03\u67e5\u770b\u770b\u5ba2\u6237\u5206\u6570\u5982\u4f55\u3002<\/p>\n<p>\u5982\u679c\u4f20\u8d44\u6599\u7684\u5ba2\u6237\u5206\u6570\u66f4\u9ad8\uff0c\u53ef\u5c06 NPS \u8c03\u67e5\u53d1\u9001\u7ed9\u66f4\u5927\u7684\u6837\u672c\uff0c\u5982\u679c\u7ed3\u679c\u663e\u793a\u4e0a\u4f20\u603b\u662f\u7b49\u4e8e\u66f4\u9ad8\u7684 NPS \u5206\u6570\uff0c\u8fd9\u5c31\u53d1\u73b0\u4e86\u76f8\u5173\u6027\u3002\u63a5\u4e0b\u6765\u91cd\u70b9\u5c31\u662f\u8ba9\u5c3d\u53ef\u80fd\u591a\u7684\u5ba2\u6237\u4e0a\u4f20\u8d44\u6599\u3002<\/p>\n<p><strong>5. \u7559\u5b58<\/strong><\/p>\n<p>\u4e3a\u4e86\u63d0\u9ad8\u7559\u5b58\uff0c\u9700\u8981\u6839\u636e\u5ba2\u6237\u53cd\u9988\u56e0\u4eba\u65bd\u7b56\u3002\u5176\u5b9eNPS \u5206\u503c\u672c\u8eab\u5e76\u4e0d\u91cd\u8981\u3002\u91cd\u70b9\u5728\u4e8e\u503e\u542c\u5ba2\u6237\uff0c\u5e76\u5e2e\u4ed6\u4eec\u89e3\u51b3\u95ee\u9898\u3002saas\u516c\u53f8\u5e38\u5e38\u6ca1\u6709\u5bf9\u6bcf\u4e00\u4e2a\u53cd\u9988\u7acb\u5373\u91c7\u53d6\u540e\u7eed\u884c\u52a8\uff0c\u7136\u800c\u5982\u679c\u80fd\u89e3\u51b3\u4e0d\u6ee1\u5ba2\u6237\u7684\u95ee\u9898\uff0c\u5c31\u4f1a\u51cf\u5c11\u6d41\u5931\u3002<\/p>\n<p>\u867d\u7136\u8c03\u7814\u9700\u8981\u82b1\u5ba2\u6237\u51e0\u79d2\u949f\u7684\u65f6\u95f4\uff0c\u8fd8\u662f\u5f97\u544a\u77e5\u7528\u6237\uff0c\u4ed6\u4eec\u7684\u610f\u89c1\u662f\u6709\u4ef7\u503c\u7684\uff0c\u80fd\u8ba9\u4ea7\u54c1\u53d8\u5f97\u66f4\u597d\u3002\u5982\u679c\u9047\u5230\u4e25\u91cd\u7684\u95ee\u9898\uff0c\u83b7\u5f97\u53cd\u9988\u66f4\u52a0\u91cd\u8981\uff0c\u8fd9\u7ed9\u4e86\u4f01\u4e1a\u673a\u4f1a\u4e0e\u5ba2\u6237\u8054\u7cfb\uff0c\u4ee5\u6539\u5584\u5173\u7cfb\u548c\u7559\u5b58\u3002<\/p>\n<p>\u5f15\u5bfc\u7528\u6237\u5199\u4e0b\u8bc4\u5206\u540e\u7684\u76f8\u5173\u53cd\u9988\uff0c\u4ee5\u89e3\u51b3\u5404\u7528\u6237\u7fa4\u7684\u9700\u6c42\u3002\u4f8b\u5982\uff0c\u8ba9\u8d2c\u635f\u8005\u5206\u4eab\u66f4\u591a\u4f7f\u7528\u4ea7\u54c1\u7684\u7ecf\u5386\u3002\u8fd9\u79cd\u65b9\u6cd5\u6709\u4e09\u4e2a\u4e3b\u8981\u597d\u5904\uff0c\u4f01\u4e1a\u53ef\u4ee5:<\/p>\n<ul>\n<li>\u4e13\u6ce8\u4e8e\u4ed6\u4eec\u7684\u75db\u5904<\/li>\n<li>\u4e86\u89e3\u4ed6\u4eec\u5982\u4f55\u4f7f\u7528\u4ea7\u54c1\uff0c\u5982\u679c\u4e0e\u9884\u8bbe\u65b9\u5f0f\u4e0d\u540c\uff0c\u5219\u63d0\u4f9b\u5efa\u8bae<\/li>\n<li>\u4e86\u89e3\u4ed6\u4eec\u559c\u6b22\u4ea7\u54c1\u7684\u54ea\u65b9\u9762\uff0c\u5e76\u5e0c\u671b\u4e86\u89e3\u66f4\u591a\u7684\u662f\u4ec0\u4e48<\/li>\n<li>\u901a\u8fc7\u4f7f\u7528\u6536\u96c6\u7684\u5b9a\u6027\u6570\u636e\uff0c\u4e0d\u4ec5\u53ef\u4ee5\u6539\u8fdb\u4ea7\u54c1\u63d0\u5347\u7559\u5b58\u7387\uff0c\u800c\u4e14\u8fd8\u80fd\u6839\u636e\u5404NPS\u7ec4\u7684\u9700\u6c42\u505a\u9488\u5bf9\u6027\u4e92\u52a8\u3002<\/li>\n<\/ul>\n<h4>\u4e09\u3001\u8ba9 NPS \u53d1\u6325\u4ef7\u503c<\/h4>\n<p>NPS \u662f\u4e00\u4e2a\u975e\u5e38\u6709\u7528\u7684\u5de5\u5177\uff0csaas\u4f01\u4e1a\u9700\u8981\u6e05\u695a\u4ec0\u4e48\u65f6\u5019\u4f7f\u7528\u5b83\u6765\u83b7\u5f97\u6700\u5927\u7684\u6536\u76ca\u3002\u901a\u8fc7\u8fd9\u79cd\u65b9\u5f0f\uff0c\u5f97\u5230\u6709\u610f\u4e49\u7684\u4fe1\u606f\uff0c\u771f\u6b63\u5e94\u7528\u4e8e\u4e1a\u52a1\u589e\u957f\u3002<\/p>\n<p>\u518d\u6b21\u5f3a\u8c03\uff0cNPS\u7684\u91cd\u70b9\u4e0d\u5728\u4e8e\u8ba1\u7b97\u65f6\u5f97\u5230\u7684\u6570\u5b57\uff0c\u91cd\u8981\u7684\u662f\u4f01\u4e1a\u5982\u4f55\u5229\u7528\u8fd9\u4e9b\u4fe1\u606f\u6765\u6ee1\u8db3\u6bcf\u4e2a\u5ba2\u6237\u7684\u9700\u6c42\uff08\u672c\u6587\u8f6c\u8f7d\u81ea\u4eba\u4eba\u90fd\u662f\u4ea7\u54c1\u7ecf\u7406\uff09\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.bestcem.com\/\"><strong>&gt;&gt;&gt; \u70b9\u51fb\u8fdb\u5165\u3010\u4e13\u4e1a\u597d\u7528\u7684\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u5e73\u53f0\u3011<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4e00\u3001\u4ec0\u4e48\u662f NPS? NPS(Net Promoter Score\u7684\u7b80\u79f0)\u662f\u4e00\u79cd\u975e\u5e38\u5177\u4f53\u7684\u8c03\u67e5\uff0c\u7531\u4e00\u4e2a\u5355\u4e00\u7684\u95ee &hellip; <\/p>\n","protected":false},"author":1,"featured_media":2639,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[13,38],"tags":[162,266,18],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/2638"}],"collection":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/comments?post=2638"}],"version-history":[{"count":3,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/2638\/revisions"}],"predecessor-version":[{"id":2642,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/2638\/revisions\/2642"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media\/2639"}],"wp:attachment":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media?parent=2638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/categories?post=2638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/tags?post=2638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}