{"id":2635,"date":"2021-03-23T19:00:00","date_gmt":"2021-03-23T11:00:00","guid":{"rendered":"https:\/\/blog.bestcem.com\/?p=2635"},"modified":"2022-12-07T12:08:29","modified_gmt":"2022-12-07T04:08:29","slug":"%e9%87%8d%e7%a3%85%ef%bd%9c%e6%8c%81%e7%bb%ad%e5%8a%a0%e7%a0%81%ef%bc%8c%e4%bc%97%e8%a8%80%e7%a7%91%e6%8a%80%e8%8e%b7-1-8-%e4%ba%bf-c-%e8%bd%ae%e8%9e%8d%e8%b5%84%ef%bc%8c%e5%85%a8%e5%8a%9b%e8%bf%9b","status":"publish","type":"post","link":"https:\/\/www.bestcem.com\/blog\/%e9%87%8d%e7%a3%85%ef%bd%9c%e6%8c%81%e7%bb%ad%e5%8a%a0%e7%a0%81%ef%bc%8c%e4%bc%97%e8%a8%80%e7%a7%91%e6%8a%80%e8%8e%b7-1-8-%e4%ba%bf-c-%e8%bd%ae%e8%9e%8d%e8%b5%84%ef%bc%8c%e5%85%a8%e5%8a%9b%e8%bf%9b\/","title":{"rendered":"\u91cd\u78c5\uff5c\u6301\u7eed\u52a0\u7801\uff0c\u4f17\u8a00\u79d1\u6280\u83b7 1.8 \u4ebf C+ \u8f6e\u878d\u8d44\uff0c\u5168\u529b\u8fdb\u51fb\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u8d5b\u9053"},"content":{"rendered":"

3 \u6708 22 \u65e5\uff0c\u4f17\u8a00\u79d1\u6280\u6b63\u5f0f\u5b98\u5ba3\u5b8c\u6210 1.8 \u4ebf C+ \u8f6e\u878d\u8d44\uff0c\u7531 IDG \u8d44\u672c\u3001\u524d\u6d77\u6bcd\u57fa\u91d1\u3001\u4e2d\u9752\u65c5\u7ea2\u5947\u57fa\u91d1\u5171\u540c\u9886\u6295\uff0c\u5143\u79be\u63a7\u80a1\u8ddf\u6295\u3002\u672c\u8f6e\u878d\u8d44\u5c06\u91cd\u70b9\u7528\u4e8e\u516c\u53f8\u65d7\u4e0b\u300c\u95ee\u5377\u7f51\u300d<\/a>\u4ee5\u53ca\u300c\u500d\u5e02\u5f97\u300d<\/a>\u4e24\u5927\u6838\u5fc3\u54c1\u724c\u7684\u7814\u53d1\u4e0e\u5347\u7ea7\uff0c\u4ee5\u8fdb\u4e00\u6b65\u5b8c\u5584\u4ea7\u54c1\u4f53\u7cfb\u4e0e\u670d\u52a1\u6c34\u5e73\u3001\u5168\u9762\u8fdb\u51fb\u6570\u5b57\u5316\u7684\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406(CEM)\u8d5b\u9053\u3002<\/p><\/blockquote>\n

\u4ee5\u4e0b\u4f4d\u62a5\u9053\u8be6\u60c5\uff1a<\/p>\n

01\u3001\u5341\u5e74\u78e8\u4e00\u5251\uff0c\u4e13\u6ce8\u201c\u7528\u6570\u636e\u8ba9\u5546\u4e1a\u66f4\u667a\u80fd\u201d<\/h4>\n

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\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u7cfb\u7edf(CEM\uff0cCustomer Experience Management)\uff0c\u4ee5\u5728\u7ebf\u8c03\u7814\u4e3a\u89e6\u624b\u3001\u6d1e\u6089\u5ba2\u6237\u5fc3\u58f0\u3001\u611f\u77e5\u5ba2\u6237\u4f53\u9a8c\uff0c\u57fa\u4e8e\u5ba2\u6237\u65c5\u7a0b\u80fd\u5e2e\u52a9\u4f01\u4e1a\u6784\u5efa\u548c\u5b8c\u5584\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u95ed\u73af\uff0c\u8fce\u6765\u52a0\u901f\u53d1\u5c55\u7684\u9ec4\u91d1\u671f\u3002<\/p>\n

\u7279\u522b\u662f\u4eca\u5e74 1 \u6708\uff0c\u56fd\u5916\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u5e73\u53f0 Qualtrics \u4e0a\u5e02\uff0c\u4f7f\u5f97\u201c\u4f53\u9a8c\u7ba1\u7406\u201d\u66f4\u52a0\u5f15\u4eba\u5173\u6ce8\u3002\u4f5c\u4e3a\u201c\u6709\u53f2\u4ee5\u6765\u91d1\u989d\u6700\u5927\u7684\u79c1\u4eba\u8f6f\u4ef6\u4f01\u4e1a\u6536\u8d2d\u6848\u201d\u7684\u4e3b\u89d2\uff0cQualtrics \u5728 CEM \u8d5b\u9053\u7684\u5f71\u54cd\u529b\u6bcb\u5eb8\u7f6e\u7591\u3002<\/p>\n

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IDG \u8d44\u672c\u5408\u4f19\u4eba\u738b\u8f9b\u8868\u793a\uff1a\u201c\u76ee\u524d\uff0c\u56fd\u5185 CEM \u5e02\u573a\u9700\u8981\u4ece\u4f53\u9a8c\u7ba1\u7406\u7406\u5ff5\u3001\u5230 CEM \u4ea7\u54c1\u3001\u518d\u5230\u540e\u671f\u670d\u52a1\u80fd\u529b\u90fd\u5177\u5907\u7684\u4f18\u8d28\u670d\u52a1\u5382\u5546\uff0c\u300c\u95ee\u5377\u7f51\u300d\u4f5c\u4e3a\u8c03\u7814\u9886\u57df\u7684\u4e13\u4e1a\u54c1\u724c\uff0c\u5bf9\u56fd\u5185\u4f01\u4e1a\u53d1\u5c55\u4e0e\u8f6c\u578b\u75db\u70b9\u6709\u6df1\u523b\u8ba4\u8bc6\uff0c\u5bf9\u4f53\u9a8c\u8d4b\u80fd\u4ee5\u53ca\u6570\u5b57\u5316\u7ba1\u7406\u7684\u601d\u8003\uff0c\u90fd\u5177\u6709\u524d\u77bb\u610f\u4e49\u3002\u6211\u4eec\u76f8\u4fe1\u300c\u95ee\u5377\u7f51\u300d\u5c06\u4f1a\u7ee7\u7eed\u5728\u56fd\u5185\u8c03\u7814\u4e0e\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u8d5b\u9053\u4e0a\u4fdd\u6301\u9886\u5148\u5730\u4f4d\u3002\u201d<\/p>\n

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1)\u201c\u542c\u201d\u89c1\u5ba2\u6237\u5fc3\u58f0\uff1a<\/strong><\/p>\n

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3)\u201c\u7ba1\u201d\u597d\u884c\u52a8\u843d\u5730\uff1a<\/strong><\/p>\n

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