{"id":2527,"date":"2021-02-07T08:00:48","date_gmt":"2021-02-07T00:00:48","guid":{"rendered":"https:\/\/blog.bestcem.com\/?p=2527"},"modified":"2021-02-03T15:06:34","modified_gmt":"2021-02-03T07:06:34","slug":"5%e5%a4%a7%e7%bb%b4%e5%ba%a6%ef%bc%8c%e5%88%86%e6%9e%90%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%9a%84%e6%9c%aa%e6%9d%a5%ef%bc%88%e4%b8%8b%ef%bc%89","status":"publish","type":"post","link":"https:\/\/www.bestcem.com\/blog\/5%e5%a4%a7%e7%bb%b4%e5%ba%a6%ef%bc%8c%e5%88%86%e6%9e%90%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%9a%84%e6%9c%aa%e6%9d%a5%ef%bc%88%e4%b8%8b%ef%bc%89\/","title":{"rendered":"5\u5927\u7ef4\u5ea6\uff0c\u5206\u6790\u5ba2\u6237\u4f53\u9a8c\u7684\u672a\u6765\uff08\u4e0b\uff09"},"content":{"rendered":"<h4>\u56db\u3001\u8fd9\u4e00\u5207\u610f\u5473\u7740\u4ec0\u4e48<\/h4>\n<p>\u5f71\u54cd\u5ba2\u6237\u4f53\u9a8c\u7684\u9a71\u52a8\u56e0\u7d20\u5df2\u7ecf\u5728\u8fd0\u884c\u4e86\uff0c\u4ed6\u4eec\u5c06\u83b7\u5f97\u89c4\u6a21\u548c\u52a8\u529b\uff0c\u5e76\u6700\u7ec8\u6539\u53d8\u5ba2\u6237\u4f53\u9a8c\u7684\u9886\u5bfc\u548c\u7ba1\u7406\u65b9\u5f0f\uff0c\u4ee5\u53ca\u4f53\u9a8c\u7684\u8bbe\u8ba1\u548c\u4ea4\u4ed8\u65b9\u5f0f\u3002<\/p>\n<p>\u6211\u4eec\u770b\u5230\u4e86\u8fd9\u4e9b\u529b\u91cf\u7684\u5145\u5206\u8bc1\u636e\uff0c\u4f46\u6211\u4eec\u6ca1\u6709\u88ab\u8feb\u91c7\u53d6\u4e25\u5389\u6216\u679c\u65ad\u7684\u884c\u52a8;\u6211\u4eec\u6709\u4e00\u6bb5\u65f6\u95f4\u6765\u601d\u8003\u3001\u8ba1\u5212\u548c\u542f\u52a8\u4e00\u4e2a\u4e0d\u540c\u7684\u3001\u66f4\u5f3a\u5927\u7684\u5ba2\u6237\u4f53\u9a8c\u84dd\u56fe\u3002<\/p>\n<p>\u5728\u7ade\u4e89\u4e2d\uff0c\u4f60\u53ef\u4ee5\u671f\u5f85\u5927\u591a\u6570\u5ba2\u6237\u4f53\u9a8c\u7684\u9886\u5148\u8005\u548c\u56e2\u961f\u80fd\u591f\u6210\u529f\u5730\u89e3\u51b3\u4ee5\u4e0b\u95ee\u9898\uff1a<\/p>\n<p><strong>1. \u5ba2\u6237\u4f53\u9a8c\u7684\u9886\u5148\u8005\u4eec\u5c06\u4f1a\u6162\u6162\u7a81\u7834\u505c\u6ede\u4e0d\u524d\u7684\u72b6\u6001<\/strong><\/p>\n<p>Forrester 2017-2019 \u5e74\u7684 CX \u6307\u6570\u7ed3\u679c\u544a\u8bc9\u6211\u4eec\uff0c\u5ba2\u6237\u4f53\u9a8c\u7684\u8868\u73b0\u4ee5\u53ca\u5b83\u5bf9\u6536\u5165\u6216\u5229\u6da6\u589e\u957f\u7684\u8d21\u732e\u80fd\u529b\u5df2\u7ecf\u505c\u6ede\u4e0d\u524d\u3002<\/p>\n<p>\u56e2\u961f\u9762\u4e34\u7684\u5e38\u89c1\u95ee\u9898\u5305\u62ec\uff1a\u8fc7\u5ea6\u5173\u6ce8\u4e8e\u4fee\u590d\u53ef\u80fd\u4e0d\u91cd\u8981\u7684\u4f53\u9a8c\u3001\u7ec4\u5408\u7ba1\u7406\u4f18\u5148\u7ea7\u7684\u80fd\u529b\u6709\u9650\u3001\u514b\u670d\u7ec4\u7ec7\u7684\u5b64\u5c9b\u6240\u9762\u4e34\u7684\u6311\u6218(\u8fd9\u4e9b\u7ec4\u7ec7\u4f1a\u81ea\u7136\u5730\u7834\u574f\u5ba2\u6237\u65c5\u7a0b\u5e76\u8ba9\u5ba2\u6237\u611f\u5230\u6cae\u4e27);\u4f46\u9886\u5148\u8005\u5c06\u5728\u4e3a\u672a\u6765\u5960\u5b9a\u57fa\u7840\u7684\u540c\u65f6\uff0c\u89e3\u51b3\u6539\u5584\u4e1a\u7ee9\u7684\u8feb\u5207\u9700\u8981\u3002<\/p>\n<p><strong>2. \u7ec4\u7ec7\u5c06\u5728\u5bf9\u5f53\u524d\/\u672a\u6765\u5ba2\u6237\u7684\u7406\u89e3\u548c\u540c\u7406\u5fc3\u65b9\u9762\u9010\u6b65\u63a8\u52a8\u529f\u80fd\u6539\u8fdb<\/strong><\/p>\n<p>\u5ba2\u6237\u4ecd\u7136\u662f\u4e00\u4e2a\u4e0d\u65ad\u53d8\u5316\u7684\u76ee\u6807\uff1a\u8d8a\u6765\u8d8a\u5177\u6709\u8bd5\u9a8c(\u8bd5\u63a2)\u6027\uff0c\u8d8a\u6765\u8d8a\u57fa\u4e8e\u4ef7\u503c\u89c2\uff0c\u8d8a\u6765\u8d8a\u613f\u610f(\u5e76\u4e14\u80fd\u591f)\u63a7\u5236\u81ea\u5df1\u7684\u6570\u636e\u548c\u751f\u6001\u7cfb\u7edf\u3002<\/p>\n<p>\u5ba2\u6237\u4f53\u9a8c\u7684\u9886\u5148\u56e2\u961f\u5c06\u662f\u8fd9\u4e9b\u89c2\u70b9\u7684\u4e3b\u8981\u53d7\u76ca\u8005\uff0c\u5e76\u6210\u4e3a\u516c\u53f8\u89e3\u91ca\u548c\u9884\u6d4b\u672a\u6765\u5ba2\u6237\u884c\u4e3a\u548c\u504f\u597d\u7684\u699c\u6837\u3002<\/p>\n<p><strong>3. \u5ba2\u6237\u4f53\u9a8c\u5c06\u627e\u5230\u5982\u4f55\u5bf9\u672a\u6765\u7684\u5ba2\u6237\u751f\u6001\u7cfb\u7edf\u8fdb\u884c\u5efa\u6a21\u3001\u4ea4\u4e92\u548c\u5f71\u54cd\u7684\u65b9\u6cd5<\/strong><\/p>\n<p>\u5ba2\u6237\u53c2\u4e0e\u7684\u4e00\u4e2a\u91cd\u8981\u7684\u7ed3\u6784\u6027\u53d8\u5316\uff0c\u662f\u5ba2\u6237\u751f\u6001\u7cfb\u7edf\u7684\u51fa\u73b0\u548c PDT \u7684\u4f7f\u7528\u3002<\/p>\n<p>\u5bf9\u4e8e\u54c1\u724c\u6765\u8bf4\uff0c\u8fd9\u4ee3\u8868\u7740\u65b0\u7684\u6311\u6218\u548c\u673a\u9047\uff0c\u53bb\u8bc6\u522b\u5e76\u4fdd\u6301\u5728\u5ba2\u6237\u7684\u504f\u597d\u8303\u56f4\u5185\u3002<\/p>\n<p>\u5bf9\u4e8e\u90a3\u4e9b\u65e0\u6cd5\u53c2\u4e0e\u6216\u5f71\u54cd\u8fd9\u4e00\u6a21\u5f0f\u7684\u7ec4\u7ec7\u6765\u8bf4\uff0c\u8fd9\u4e5f\u610f\u5473\u7740\u98ce\u9669;\u5e0c\u671b\u5927\u591a\u6570\u4eba\u80fd\u627e\u5230\u65b9\u6cd5\u6765\u7406\u89e3\u3001\u4e0e\u4e4b\u4ea4\u4e92\u5e76\u5f71\u54cd\uff0c\u5f62\u6210\u5ba2\u6237\u751f\u6001\u7cfb\u7edf\u3002<\/p>\n<p><strong>4. \u5546\u4e1a\u3001\u6280\u672f\u548c\u5ba2\u6237\u4f53\u9a8c\u9886\u5148\u8005\u5c06\u5f00\u53d1\u5168\u9762\u7684\u81ea\u52a8\u5316\u3001\u4eba\u5de5\u667a\u80fd\u548c\u673a\u5668\u4eba\u8ba1\u5212<\/strong><\/p>\n<p>\u81ea\u52a8\u5316\u3001\u4eba\u5de5\u667a\u80fd\u548c\u673a\u5668\u4eba\u6280\u672f\u5c06\u5f71\u54cd\u7ec4\u7ec7\u548c\u8fd0\u8425\u7684\u51e0\u4e4e\u6bcf\u4e00\u4e2a\u90e8\u5206\uff0c\u5305\u62ec\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<p>\u4e0d\u540c\u4e4b\u5904\u5728\u4e8e\uff0c\u5c06\u66f4\u79ef\u6781\u7684\u4eba\u5de5\u667a\u80fd\u9a71\u52a8\u7684\u4f53\u9a8c\u653e\u5728\u4e1a\u52a1\u524d\u7aef\uff0c\u4f9d\u9760\u672a\u7ecf\u9a8c\u8bc1\u7684\u6d4b\u8bd5\u6570\u636e\u548c\u6210\u719f\u7684\u81ea\u52a8\u5316\u80fd\u529b\uff0c\u8fd9\u662f\u4e00\u79cd\u5f88\u6709\u98ce\u9669\u548c\u56de\u62a5\u7684\u8ba1\u7b97\u3002<\/p>\n<p>\u5ba2\u6237\u4f53\u9a8c\u9886\u5148\u8005\u5c06\u7ec4\u7ec7\u5e76\u5e2e\u52a9\u534f\u8c03\u81ea\u52a8\u5316\u3001\u4eba\u5de5\u667a\u80fd\u548c\u673a\u5668\u4eba\u80fd\u529b\uff0c\u4ece\u6570\u636e\u6cbb\u7406\u5230\u9053\u5fb7\u89c4\u8303\uff0c\u4f7f\u4ed6\u4eec\u7684\u56e2\u961f\u80fd\u591f\u80dc\u4efb\u4e0e\u673a\u5668\u4eba\u6216\u6570\u5b57\u5de5\u4f5c\u8005\u7684\u5de5\u4f5c\u3002<\/p>\n<p><strong>5. \u8463\u4e8b\u4f1a\u548c\u9996\u5e2d\u6267\u884c\u5b98\u4eec(\u5927\u591a)\u5c06\u6253\u7834\u7ec4\u7ec7\u548c\u6e20\u9053\u7684\u85e9\u7bf1<\/strong><\/p>\n<p>\u5982\u679c\u516c\u53f8\u5c06\u5ba2\u6237\u4f53\u9a8c\u7684\u6027\u80fd\u964d\u4f4e\uff0c\u90a3\u4e48\u6240\u6709\u7684\u5ba2\u6237\u540c\u7406\u5fc3\u548c\u5bf9\u81ea\u52a8\u5316\u7684\u638c\u63e1\u90fd\u5c06\u4ea7\u751f\u6709\u9650\u7684\u5f71\u54cd;\u6700\u7ec8\uff0c\u5ba2\u6237\u9009\u62e9\u7684\u573a\u666f\u5c06\u6218\u80dc\u6e20\u9053\u3002<\/p>\n<p>\u4f46\u524d\u63d0\u662f\uff0c\u516c\u53f8\u8981\u62c6\u9664\u76ee\u524d\u963b\u788d\u53d1\u5c55\u7684\u7ec4\u7ec7\u548c\u6e20\u9053\u7684\u6a0a\u7bf1;\u671f\u671b\u9996\u5e2d\u6267\u884c\u5b98(\u4ee5\u53ca\u53ef\u80fd\u7684\u5e72\u9884\u8463\u4e8b\u4f1a)\u5728\u6307\u5bfc\u7ec4\u7ec7\u8bbe\u8ba1\u66f4\u597d\u5730\u9002\u5e94\u4ee5\u5ba2\u6237\u4e3a\u5bfc\u5411\u7684\u5e02\u573a\u65b9\u9762\u53d1\u6325\u91cd\u8981\u4f5c\u7528\u3002<\/p>\n<p><strong>6. \u9996\u5e2d\u8d22\u52a1\u5b98\u4eec\u4f1a\u628a\u5ba2\u6237\u4f53\u9a8c\u653e\u5728\u7b2c\u4e00\u4f4d<\/strong><\/p>\n<p>\u5ba2\u6237\u6839\u636e\u4f53\u9a8c\u7684\u91cd\u8981\u6027\u548c\u4ef7\u503c\u505a\u51fa\u51b3\u7b56\uff0c\u800c\u4f01\u4e1a\u9664\u4e86\u8d62\u5f97\u987e\u5ba2\u4f53\u9a8c\u4e4b\u5916\u522b\u65e0\u9009\u62e9;\u4f46\u9996\u5e2d\u8d22\u52a1\u5b98\u4eec\u7684\u4e00\u4e2a\u7406\u6027\u53cd\u5e94\u662f\uff0c\u5728\u770b\u5230\u66f4\u591a\u6709\u5f62\u56de\u62a5\u4e4b\u524d\uff0c\u6682\u505c\u5bf9\u5ba2\u6237\u4f53\u9a8c\u7684\u8fdb\u4e00\u6b65\u6295\u8d44\u3002<\/p>\n<p>\u8fd9\u79cd\u60c5\u51b5\u4e0d\u4f1a\u53d1\u751f\uff0c\u9996\u5e2d\u8d22\u52a1\u5b98\u548c\u9996\u5e2d\u6267\u884c\u5b98\u4e00\u6837\uff0c\u5c06\u770b\u5230\u5ba2\u6237\u4f53\u9a8c\u4fdd\u6301\u9886\u5148\u5730\u4f4d\u7684\u6218\u7565\u5fc5\u8981\u6027;\u4f46\u5c06\u4ece\u5e02\u573a\u5dee\u5f02\u5316\u3001\u5ba2\u6237\u53cd\u5e94\u548c\u8d22\u52a1\u7ee9\u6548\u7684\u89d2\u5ea6\u8ba4\u771f\u5ba1\u89c6\u5ba2\u6237\u4f53\u9a8c\u7684\u4e1a\u7ee9\u3002<\/p>\n<p><strong>7. \u5ba2\u6237\u4f53\u9a8c\u5b9e\u65f6\u5316\u5c06\u6210\u521a\u9700<\/strong><\/p>\n<p>\u65f6\u95f4\u5c06\u6210\u4e3a\u4ef7\u503c\u5dee\u5f02\u5316\u7684\u4e00\u4e2a\u7a81\u51fa\u70b9\uff0c\u65e0\u8bba\u5ba2\u6237\u662f\u672c\u80fd\u8981\u6c42\u7acb\u5373\u6539\u8fdb\uff0c\u8fd8\u662f\u66f4\u88ab\u52a8\u5730\u8981\u6c42\u6539\u8fdb\uff0c\u4f01\u4e1a\u5c06\u8d8a\u6765\u8d8a\u63a5\u8fd1\u5373\u65f6\u5ba2\u6237\u4f53\u9a8c\u7684\u6539\u5584\u3002<\/p>\n<h4>\u4e94\u3001\u524d\u8fdb\u7684\u9053\u8def<\/h4>\n<p>\u5c3d\u7ba1\u672a\u6765 5 \u5e74\u5e02\u573a\u5c06\u53d1\u751f\u5de8\u5927\u53d8\u5316\uff0c\u4f46\u4e00\u4e9b\u57fa\u672c\u56e0\u7d20\u5c06\u6301\u7eed\u5b58\u5728\u3002\u6210\u4e3a\u4e00\u4e2a\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u7ec4\u7ec7\uff0c\u5229\u7528\u6280\u672f\u6765\u63a8\u52a8\u521b\u65b0\uff0c\u80fd\u591f\u9002\u5e94\u4e0d\u65ad\u7684\u653f\u6cbb\u3001\u7ecf\u6d4e\u548c\u6280\u672f\u53d8\u9769\uff0c\u8fd9\u4ecd\u7136\u662f\u4e00\u4e2a\u8270\u96be\u4f46\u91cd\u8981\u7684\u6218\u7565\u3002<\/p>\n<p>\u8ba9\u5ba2\u6237\u4f53\u9a8c\u6210\u4e3a\u7ef4\u62a4\u54c1\u724c\u3001\u5728\u5608\u6742\u7684\u5e02\u573a\u4e2d\u8131\u9896\u800c\u51fa\u5e76\u63a8\u52a8\u589e\u957f\u7684\u6838\u5fc3\u548c\u5f3a\u6709\u529b\u7684\u65b9\u6cd5\uff0c\u4ecd\u7136\u662f\u4efb\u4f55\u5546\u4e1a\u6218\u7565\u7684\u91cd\u8981\u7ec4\u6210\u90e8\u5206\u3002<\/p>\n<p>\u8bb8\u591a\u4e8b\u60c5\u5c06\u4f1a\u6539\u53d8\uff0c\u4f46\u4f53\u9a8c\u5728\u63a8\u52a8\u5ba2\u6237\u548c\u4f01\u4e1a\u4ef7\u503c\u65b9\u9762\u7684\u89d2\u8272\u4e0d\u4f1a\u6539\u53d8\u3002\u5ba2\u6237\u4f53\u9a8c\u9886\u5148\u8005\u9700\u8981\u8fc5\u901f\u4e86\u89e3\u56f4\u7ed5\u548c\u5f71\u54cd\u5ba2\u6237\u4f53\u9a8c\u7684\u91cd\u5927\u53d8\u5316\uff0c\u6210\u4e3a\u5185\u90e8\u53d8\u9769\u7684\u50ac\u5316\u5242\uff0c\u4ee5\u521b\u5efa\u5ba2\u6237\u4f53\u9a8c\u5168\u90e8\u4ef7\u503c\u7684\u7ec4\u7ec7\u80fd\u529b\uff1b\u5e76\u7b56\u5212\u4e00\u4e2a\u590d\u6742\u7684\u3001\u4e0e\u4f17\u4e0d\u540c\u7684\u3001\u80fd\u591f\u5feb\u901f\u8fc7\u6e21\u7684\u672a\u6765\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<p>\u503c\u5f97\u6b23\u559c\u7684\u662f\uff0c\u4ee5\u300c\u500d\u5e02\u5f97\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u5e73\u53f0\u300d\u4e3a\u4ee3\u8868\u7684\u4f53\u9a8c\u7ba1\u7406\u5b9e\u8df5\u8005\uff0c\u5df2\u7ecf\u8fc7\u591a\u5e74\u79ef\u6dc0\u5f62\u6210\u4e86\u9ad8\u6548\u53ef\u6267\u884c\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u80fd\u591f\u4e3a\u4f01\u4e1a\u4e1a\u52a1\u4e13\u5fc3\u63d0\u4f9b\u5168\u6d41\u7a0b\u7684\u6280\u672f\u652f\u6301\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u56db\u3001\u8fd9\u4e00\u5207\u610f\u5473\u7740\u4ec0\u4e48 \u5f71\u54cd\u5ba2\u6237\u4f53\u9a8c\u7684\u9a71\u52a8\u56e0\u7d20\u5df2\u7ecf\u5728\u8fd0\u884c\u4e86\uff0c\u4ed6\u4eec\u5c06\u83b7\u5f97\u89c4\u6a21\u548c\u52a8\u529b\uff0c\u5e76\u6700\u7ec8\u6539\u53d8\u5ba2\u6237\u4f53\u9a8c\u7684\u9886\u5bfc\u548c\u7ba1\u7406 &hellip; <\/p>\n","protected":false},"author":1,"featured_media":2521,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[13],"tags":[6,8,48,9],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/2527"}],"collection":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/comments?post=2527"}],"version-history":[{"count":1,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/2527\/revisions"}],"predecessor-version":[{"id":2528,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/posts\/2527\/revisions\/2528"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media\/2521"}],"wp:attachment":[{"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/media?parent=2527"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/categories?post=2527"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bestcem.com\/blog\/wp-json\/wp\/v2\/tags?post=2527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}