{"id":1085,"date":"2020-03-09T08:00:00","date_gmt":"2020-03-09T00:00:00","guid":{"rendered":"https:\/\/blog.bestcem.com\/?p=1085"},"modified":"2020-06-04T11:27:35","modified_gmt":"2020-06-04T03:27:35","slug":"%e5%85%b3%e4%ba%8e%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c%ef%bc%8c%e4%bd%a0%e5%bf%85%e9%a1%bb%e7%9f%a5%e9%81%93%e7%9a%84%e4%b8%80%e4%b8%aa%e6%8c%87%e6%a0%87-nps","status":"publish","type":"post","link":"https:\/\/www.bestcem.com\/blog\/%e5%85%b3%e4%ba%8e%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c%ef%bc%8c%e4%bd%a0%e5%bf%85%e9%a1%bb%e7%9f%a5%e9%81%93%e7%9a%84%e4%b8%80%e4%b8%aa%e6%8c%87%e6%a0%87-nps\/","title":{"rendered":"\u5173\u4e8e\u5ba2\u6237\u4f53\u9a8c\uff0c\u4f60\u5fc5\u987b\u77e5\u9053\u7684\u4e00\u4e2a\u6307\u6807\u2014\u2014NPS"},"content":{"rendered":"

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NPS\uff1a\u4e00\u4e2a\u8861\u91cf\u7528\u6237\u4f53\u9a8c\u7684\u6807\u5c3a<\/h4>\n

\u63d0\u5230\u7528\u6237\u4f53\u9a8c\uff0c\u5c31\u4e0d\u5f97\u4e0d\u63d0\u5230NPS(NetPromoter Score)\uff0c\u5373\u51c0\u63a8\u8350\u503c\u3002\u5b83\u662f\u4ee5\u8c03\u7814\u7528\u6237\u662f\u5426\u613f\u610f\u5c06\u8be5\u4ea7\u54c1\u63a8\u8350\u7ed9\u4ed6\u4eba\u4e3a\u6838\u5fc3\uff0c\u4ece\u800c\u4f53\u73b0\u7528\u6237\u5bf9\u8be5\u4ea7\u54c1\u7684\u6ee1\u610f\u5ea6\u3002<\/p>\n

\u51c0\u63a8\u8350\u503c\u51c0\u63a8\u8350\u503c(NPS)=(\u63a8\u8350\u8005\u6570\/\u603b\u6837\u672c\u6570)\u00d7100%-(\u8d2c\u635f\u8005\u6570\/\u603b\u6837\u672c\u6570)\u00d7100%<\/p>\n

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\u500d\u5e02\u5f97<\/a>\u4f5c\u4e3a\u957f\u671f\u4e13\u6ce8\u6570\u636e\u6d1e\u5bdf\u4e0e\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u7684\u5e73\u53f0\uff0c\u80fd\u57fa\u4e8e\u957f\u671f\u4f53\u9a8c\u6570\u636e\u6536\u96c6\u548c\u5206\u6790\u4f18\u52bf\uff0c\u52a9\u529b\u4f01\u4e1a\u642d\u5efaNPS\u6a21\u578b\uff0c\u4ece\u800c\u5b9e\u73b0\u6570\u636e\u8d4b\u80fd\u5546\u4e1a\u51b3\u7b56\u3002<\/p>\n

\"\"<\/p>\n

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\u4f46\u662f\uff0c\u4f01\u4e1a\u5728\u5f15\u5165NPS\u6982\u5ff5\u65f6\uff0c\u4e5f\u5e38\u6709\u201c\u6c34\u571f\u4e0d\u670d\u201d\u7684\u60c5\u51b5\u53d1\u751f\u3002<\/strong>\u4f8b\u5982\uff1a\u5982\u4f55\u642d\u5efa\u95ee\u5377\u6a21\u578b?\u600e\u4e48\u5206\u6790\u6570\u636e\u7684?\u7279\u522b\u662f\u5bf9\u4e8e\u5f88\u591a\u7528\u6237\u6765\u8bf4\uff0c\u5982\u4f55\u83b7\u53d6\u8db3\u591f\u591a\u7684\u6837\u672c\u4e5f\u5341\u5206\u56f0\u96be\u3002<\/p>\n

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1\u3001\u5168\u6e20\u9053\u83b7\u53d6\u5ba2\u6237\u4f53\u9a8c\u6570\u636e<\/p>\n

2\u3001\u8f7b\u677e\u642d\u5efa\u53ef\u89c6\u5316\u5206\u6790\u56fe\u8868<\/p>\n

3\u3001AI\u6df1\u5ea6\u6d1e\u5bdf\u5ba2\u6237\u5fc3\u58f0<\/p>\n

4\u3001\u9884\u8b66\u5de5\u5355\u9a71\u52a8\u6539\u5584\u884c\u52a8<\/p>\n

 <\/p>\n

\"\"<\/p>\n

 <\/p>\n

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>>>\u6c7d\u8f66\u884c\u4e1a<\/strong>\uff1a\u65b0\u8f66\u8d28\u91cf\u4f53\u9a8c\u7ba1\u7406<\/a>\u3001\u9500\u552e\u670d\u52a1\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406<\/a>\u3001\u552e\u540e\u670d\u52a1\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406<\/a><\/p>\n

>>>\u5546\u4e1a\u5730\u4ea7<\/strong>\uff1a\u5546\u4e1a\u4e2d\u5fc3<\/a>\u3001\u7269\u4e1a\u7ba1\u7406<\/a>\u3001\u9152\u5e97\u5ba2\u6237<\/a><\/p>\n

>>>\u6587\u65c5\u884c\u4e1a<\/strong>\uff1a\u65c5\u6e38\u666f\u533a<\/a>\u3001\u6587\u5316\u573a\u9986<\/a>\u3001\u9662\u7ebf\u89c2\u5f71<\/a><\/p>\n

>>>\u96f6\u552e\u5feb\u6d88<\/strong>\uff1a\u9910\u996e\u884c\u4e1a<\/a>\u3001\u96f6\u552e\u5feb\u6d88<\/a>\u3001\u7535\u5668\u884c\u4e1a<\/a><\/p>\n

>>>\u91d1\u878d\u884c\u4e1a<\/strong>\uff1a\u7f51\u70b9\u7a97\u53e3\u670d\u52a1<\/a>\u3001\u4fe1\u7528\u5361\u5ba2\u6237<\/a>\u3001\u4fdd\u9669\u4e1a\u52a1<\/a><\/p>\n

>>>TMT\u884c\u4e1a<\/strong>\uff1a\u4e92\u8054\u7f51\u884c\u4e1a<\/a>\u3001\u5728\u7ebf\u57f9\u8bad\u884c\u4e1a<\/a><\/p>\n

>>>\u516c\u5171\u4e8b\u4e1a<\/strong>\uff1a\u516c\u5171\u4e8b\u52a1<\/a>\u3001\u79d1\u7814\u9662\u6821<\/a><\/p>\n

>>>\u8c03\u7814\u54a8\u8be2<\/strong>\uff1a\u7814\u7a76\u54a8\u8be2<\/a>\u3001\u5e7f\u544a\u516c\u53f8<\/a><\/p>\n

>>>\u533b\u7597\u536b\u751f<\/strong>\uff1a\u60a3\u8005\u4f53\u9a8c\u7ba1\u7406<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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